UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Terrible service. I submitted my online claim a week ago and when I rang to query why I hadn't received my payment I was told they hadn't received it?? I was then told to resubmit it and when I asked if confirmation would be sent to to confirm it had been received I was told they couldn't do that. I was given all sorts of excuses including that I'd submitted my claim on the wrong system even though I've made numerous claims using the same system. Absolutely shocking service! And when I asked to speak to the manager/supervisor I was told she was off today!! Really! I have now got to submit my claim again. Let's see what excuse I'm given when I don't receive my payment within 48 hours.”

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Posted 3 weeks ago

“Thank you very much for the quick response with all enquiry’s answered”

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Posted 3 weeks ago

“Awful. They do not tell you if they are not paying your claim. Cover very limited. I have a medical condition they said was not covered. If i didnt get most of it paid for from my employer I would not use them. Very disappointed.”

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Posted 3 weeks ago

“I would like to say a big thank you to the women that l spoke to on the phone, concerning my claim, she was very patient with me and really helpful.”

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Posted 3 weeks ago

“Thank you for your quick response and updating my policy to add my son to my policy.”

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Posted 3 weeks ago

“Thank you for your quick response ❤️”

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Posted 3 weeks ago

“Sara was very helpful with the details of my queries and especially regarding the existing benefits and upgraded benefit levels .”

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Posted 3 weeks ago

“Super quick to respond and the team offer us a great service at an affordable price, a special thanks to Sara and Andrew”

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Posted 3 weeks ago

“answered my query quickly and very helpful”

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Posted 3 weeks ago

“I've worked with Debra and Sara at UK Healthcare through my last two jobs now and they are always quick to respond to queries and very helpful. Andrew was great in setting the scheme up for us as well. It's a straightforward and quick process to make claims, which our staff really appreciate. I would definitely recommend UK Healthcare to others.”

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Posted 4 weeks ago

“Sara is always quick to respond and reply in a friendly, professional manner :)”

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Posted 1 month ago

“Andrew was very quick on answering my questions and dealt with it in a professional manner”

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Posted 1 month ago

“Wow, such a helpful team, the lady on Customer Services was so helpful first thing, and then along came D.Grimshaw - honestly nothing was too much trouble for her either. What great customer service! Can't rate UK Healthcare enough, their staff do them proud!”

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Posted 1 month ago

“Straightforward and easy process. I have never had a problem contacting them. Claims and queries are always turned around quickly. I would definitely recommend them to others.”

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Posted 1 month ago

“I have a unison nhs dental care policy My Dentist says I need tooth number 6 re crowned he said my old nhs white crown can only be replaced with a ugly looking silver one if I wanted a white one I would have to pay private at a cost of £525 🤷🏻‍♂️ so I ask unison dental care plan would they pay what a nhs silver one would be at £319 and I would pay the rest they said no we don’t pay anything for private work I think the world has gone mad so so silly thanks for your help unison .”

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Posted 1 month ago

“3rd attempt to have acknowledgement of satisfactory receipts. I sent in 3 documents, but part of 2024 not visible. i.e. only 2 showing, although full date visible on other document!! 2nd attempt, same document blurry! 3rd document OK. I felt that my claim was being challenged as all information was visible!!”

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Posted 1 month ago

“Absolutely, brilliant, efficient service by Sara with our Charity's Healthcare Cashplan. Really helpful and sent some excellent resources through for our staff to benefit from.”

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Posted 1 month ago

“Great service, prompt payment and response to customer service enquiries.”

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Posted 1 month ago

“after my initial application for a cash benefit plan was "lost" online because of technical difficulties, Sara was quick to respond providing me with a hard copy application form which he then processed and backdated to my initial application.”

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Posted 1 month ago

“Great support from the team, always prompt with responses and happy to help.”

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Posted 1 month ago

UK Healthcare is rated 4.6 based on 2,331 reviews