UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

Helpful Report

Posted 11 months ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

Helpful Report

Posted 11 months ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 11 months ago

“Sara was good at setting up my policies but as to making a claim....nightmare. Each time l contacted them for an update l spoke to someone different and each required more information to complete the claim, despite contradicting themselves. Eventually got the policy claims refunded but now l cancelled the policy. Very frustrating.”

Helpful Report

Posted 11 months ago

“Very poor communications. They are meant to respond within 2 days - they took 20 days in a recent case. Claims are often refused - but they don't detail they need certain information in a specific way in the T&C's - just generally frustrating to deal with!”

Helpful Report

Posted 11 months ago

“Customer Advisor was rude when I phoned about my claim, kept quoting terms and conditions to me and was totally unsympathetic when I tried to explain”

Helpful Report

Posted 11 months ago

“Invisible and generally avoid paying claims. No register of certified providers, making it a complete lottery on whether or not you will be able to make a successful claim. Even when you find a provider, individuals within the practice may result in a refusal to pay out. A disgraceful service to be honest.”

Helpful Report

Posted 11 months ago

“Only gave 1 star as I can not give 0 stars. The company will not pay out 2times if you have 2 policies. Surely if you pay for 2 policies you should be able to claim for each polic/”

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Posted 11 months ago

“Does that mean I have to re-submit this claim again?”

Helpful Report

Posted 11 months ago

“Declined payment due to error by dentist , who put 23 instead of 24. despite emailing and calling ( never answered ) no one has bothered to get back to me”

Helpful Report

Posted 11 months ago

“Would only benefit those who are not working.”

Helpful Report

Posted 11 months ago

“0 stars 3 years of direct debits. No follow up. I want to reclaim all the money back. No forms sent to claim. Save your money and go private. Unison recommended this Ponzi scam.”

Helpful Report

Posted 1 year ago

“Well said Abbey.. totally agree. I did have receipt with my name, date of treatment and amount paid and still not paying. DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your mone”

Helpful Report

Posted 1 year ago

“What’s the point if I get my dental history before I submit bills , photographs my receipts . Might as well just pay what I would have paid without all that hassle waste of time and money”

Helpful Report

Posted 1 year ago

“DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your money”

Helpful Report

Posted 1 year ago

Dear Abbey, Thank you so much for taking the time to provide us with your feedback about your experience with us. We appreciate your honesty and value your opinion. Firstly, we would like to apologize for the inconvenience you faced with your claims. We understand that not being able to submit your claims due to the lack of necessary receipts can be frustrating that said, it is in the terms and conditions of the policy that all receipts must include your name. We do acknowledge that some dentists do not always provide full receipts as standard but they will provide one at your request. We are constantly striving to improve our services and make them more user-friendly. Your feedback is truly valuable to us, and we will take your concerns and suggestions into consideration to enhance our processes. Once again, we sincerely apologize for any frustration or disappointment you have experienced. Your review will not go unnoticed by us, and we genuinely appreciate your input. Thank you for bringing this matter to our attention and for allowing us the opportunity to address.

Posted 11 months ago

“They make it as difficult as possible to claim and it seems I am not alone judging by the comments below. Glitches on claim site (You can't enter dentists address). Requesting so much information it takes a good 30 minutes to claim back 25 quid. I paid for my treatment by Credit Card but they are telling me the printed receipt I have supplied is insufficient as it does not show my name (why would it - what receipt ever does!) even though I have stated that the information provided is correct. Feels like a scheme is in place to loose as many claims as possible in the hope most people will just give up.”

Helpful Report

Posted 1 year ago

“Very disappointed and frustrated with smile assured. I’ve still not recieved my refund from a dentist trip on the 16th Feb 2024 over 3 weeks ago. I’ve been paying monthly payments for my insurance for over a year and an half and have made only 2 claims for regular dental check ups under bands 1 for treatment. The claims portal doesn’t appear to work as I submitted my claim 3 times and they apparently still haven’t recieved it. I had to email the enquiries email to get any response and that has then gone ignored. I’ve submitted my receipt and screen shot of my bank statement to prove my payment as apparently they need your name on the receipt to prove it’s you? But my dentist just gave me a receipt for the treatment that was band 1. There is no communication, emails go ignored. I have called and emailed in order to get through to anyone and get passed through to different numbers, only to be told someone will get in contact. I get one email saying they need a name on the receipt to prove it’s me and after I send the photos again it has still gone ignored. I know it’s only £25.80 but what am I paying for if refunds arent processed? Very disappointed with the customer service so far and lack of support, forcing me to ring and email various contacts just to get ignored. I have another dentist trip today for preventative measures as Im going to work on a cruise ship for 9 months and want to make sure my teeth are in good health, but I’m already dreading the process of claiming this back. Very disappointed with the service so far and feeling scammed :(”

Helpful Report

Posted 1 year ago

“I had issues with adding my claim online and when emailing staff they don't get back to you quick enough. As they work Monday to Friday it's quite difficult to get resultions before Friday and the query then extends to another week.”

Helpful Report

Posted 1 year ago

“Not answering emails promptly, regarding refunding money they owe me, difficult to get hold of , emails do not have company name on so hard to find them, especially historic ones. I could say more but will wait to see If they get better before I go in hard.”

Helpful Report

Posted 1 year ago

“Slow respond in email.”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,479 reviews