UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Service has always been great from UKHC. Our account managers are responsive and informative. Our staff make good use of the cash plan benefit.”

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Posted 1 year ago

“Fast and efficient when sending in an amendment to the policy”

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Posted 1 year ago

“Sara Leathley, Corporate Services - Key Accounts has always been prompt to action the leavers and add the starters on time. She has been of help whenever we needed it.”

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Posted 1 year ago

“I had issues using the website to submit my dental claim so emailed my concern. I was dealt with by an Officer called Deborah Morrey. She advised I completed and email the form which I did and she arranged for my payment which I received within the week. She kept me informed until conclusion. Excellent service.”

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Posted 1 year ago

“Easy claim process, great customer service”

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Posted 1 year ago

“I submitted an inaccurate invoice for repayment. I was contacted the next working day to let me know there was a problem. I was able to sort it out and resubmit the invoice and you have cleared my claim for payment. I am delighted with both the speed of your response and the courtesy with which yiu handled things. Thank you.”

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Posted 1 year ago

“I have been a customer for a long time now but the woman dealing with my claim seemed to not have a clue. I spoke on the phone with her to make sure everything I sent was correct and yet payment made to me was wrong again and she was asking for documents I have never needed to send before, even the dental practice said ‘why is she asking for these’. Weeks later still not received correct amount so think it’s time I left uk healthcare. Was so much easier and faster with claims before. Also her attitude was not great when I pointed out she had actually overpaid me an amount on a claim that was not even on the receipt.”

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Posted 1 year ago

“Sara is great to deal with. Customer service provided to us has been excellent. The team is very helpful and any questions get answered quickly.”

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Posted 1 year ago

“Great and quick response back”

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Posted 1 year ago

“Always quick to respond to any queries and set up new employees, delivery of service is always spot on”

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Posted 1 year ago

“Great customer service from UK Healthcare, very helpful and very fast!”

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Posted 1 year ago

“Service from the team is always excellent. Always happy to help and answer questions. They are really good at quickly processing requests and changes too.”

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Posted 1 year ago

“Wow, it's very rare to get customer service and advice so quickly and without all the normal running around. Craig was awsome”

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Posted 1 year ago

“Very prompt response to our queries”

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Posted 1 year ago

“I had an incredibly prompt and accurate reply to my query from UK Healthcare. I look forward to working with them more in the future!”

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Posted 1 year ago

“The staff at Healthcare have always answered promptly to my queries and have provided clear and helpful advice Payments have been swift and I feel confident using and referring them to others”

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Posted 1 year ago

“As a company we have dealt with UK Healthcare for many years I have always been happy with the prompt and efficient help and service I have received from Sara and Debra. Many thanks Carole”

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Posted 1 year ago

“First class service provided by Deborah Morrey! Patiently and very pleasantly talked me through the online process of claiming back my dental fees, after years of posting a claim in. Thank you Deborah, very much appreciated :)”

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Posted 1 year ago

“Sara at UK Healthcare always responds in a timely fashion and offers expert and friendly advice along with solutions. :-)”

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Posted 1 year ago

“This is my first experience. So far, very prompt in replying and supplying me with help as to what other information i need for them to proceed. Hopefully my next review will be 5 stars. Thankyou so far though, professional in all corresponding replies”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,331 reviews