UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Fast and professional service”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star review of UK Healthcare! We greatly appreciate your kind words and positive feedback. We strive to provide fast and professional service to all our valued customers, and we are delighted to hear that we have met your expectations. Thank you again for choosing UK Healthcare and for taking the time to share your wonderful experience with us.

Posted 6 months ago

“Really proficient and quick with claims, very helpful and friendly service, would 100% recommend”

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Posted 6 months ago

“The people I have dealt with have always been polite and helpful. I think it is a good scheme and value for money. I find it a bit complicated and dont quite undersand how it works . I dont claim online . Recently put a claim in and didnt get a full payment just one claim was allowed. I decided to follow it up via telephone and was advised that I had not included a full receipt for physiotherapy just the till receipt. However had not had any communication regarding the claim so could have missed out on £88 payment. As a retired member we need our refund and we need the system to be as uncomplicated as possible especially if our memories are not that great . Leaving this feedback as requested to ensure the service is responding .”

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Posted 6 months ago

“My claim was dealt with promptly and efficiently and claiming online was very simple.Would highly recommend.”

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Posted 6 months ago

“Wonderful and dealt with my enquiry straight away. Punctual!”

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Posted 6 months ago

“I’m not happy about the charges as they do not cover everything and are outdated. Everything has increased and so this service is not accurate. Also it is most difficult to apply for your refund”

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Posted 6 months ago

“First class assistance in obtaining claim forms - very pleasant lady”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Andrew, Sara and Debra have all been great. Quick and helpful with queries and changes.”

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Posted 6 months ago

“Great job - able to sort my query within a few hours”

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Posted 6 months ago

Dear Colette, Thank you so much for your fantastic 5-star rating of our UK Healthcare services! We truly appreciate your support and feedback. We are thrilled to hear that our team was able to assist you in sorting out your query promptly. Delivering efficient and timely service is something we strive for, and it brings us immense joy to know that we were able to meet your expectations. Once again, thank you for taking the time to share your experience with us. Warm regards, Customer Service Team

Posted 6 months ago

“Very speedy response to my query”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to rate UK Healthcare with five stars! We truly appreciate your positive feedback and are delighted to hear that you had a great experience with our services. We are especially pleased to know that you found our response to your query to be very speedy. As a team, we strive to provide efficient and prompt assistance to all our customers, so we are thrilled that we met your expectations in this regard. Once again, we are grateful for your kind review and for choosing UK Healthcare. Best regards, Customer Service Team

Posted 6 months ago

“Deborah Grimshaw responded to my queries in a timely manner whilst setting realistic expectations, she communicated effectively and was professional throughout Great customer service ☺️”

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Posted 6 months ago

Dear Gail, Thank you so much for your positive feedback and for awarding us a 5-star rating for UK Healthcare! We sincerely appreciate your kind words and taking the time to share your experience with us. We are thrilled to hear that Deborah provided you with excellent service. We will make sure to pass along your kind words to her. Once again, thank you for choosing UK Healthcare and for your valued support. We look forward to serving you in the future. Warm regards, Customer Service Team

Posted 6 months ago

“Sara is great and responds to emails quickly. Good work Sara xx”

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Posted 6 months ago

Thank you so much for your wonderful 5-star rating of UK Healthcare! We truly appreciate your kind words and are delighted to hear about your positive experience with our services. We will make sure to pass along your appreciation to Sara, who has done an exceptional job in responding to emails promptly. Thank you for recognizing her hard work and dedication. We hope to continue providing you with excellent healthcare services. Warm regards Customer Service Team

Posted 6 months ago

“Two recent claims after forgetting about this cover for so long & the client service provided from Nicola was 5* in both cases!!”

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Posted 6 months ago

Dear Joy, Thank you so much for giving UK Healthcare a stellar 5-star rating! We truly appreciate your kind words and feedback. It's wonderful to hear that you had such a positive experience with our services. We're delighted to know that Nicola was able to assist you with your recent claims, and that she provided a 5-star service in both cases. We're proud to have Nicola on our team, and we'll be sure to pass along your kind words to her. Once again, thank you for your support and for taking the time to share your experience with us. Best regards, Customer Service Team

Posted 6 months ago

“There was an issue with my claims as a result of an admin oversight, and Deborah put it right very quickly and everything was resolved.”

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Posted 6 months ago

Dear Seb, Thank you so much for giving UK Healthcare a five-star rating! We greatly appreciate your positive feedback and are thrilled to hear about your positive experience with our services. We would also like to express our gratitude for mentioning the exceptional assistance you received from Deborah. We apologize for any inconvenience caused by the admin oversight, and we're delighted to hear that Deborah swiftly resolved the issue, ensuring that everything was resolved to your satisfaction. Thank you once again for your support and for choosing UK Healthcare. Best regards, Customer Service Team

Posted 6 months ago

“I emailed Sara with an enquiry today and the response was speedy and gave me the information I needed. Very happy.”

Helpful Report

Posted 6 months ago

Thank you so much for your kind words and fantastic 5-star rating of UK Healthcare! We truly appreciate your support and are thrilled to hear about your positive experience. We're delighted that our team member, Sara, was able to promptly handle your enquiry and provide you with all the necessary information. Once again, thank you for choosing UK Healthcare and for taking the time to share your satisfaction. Kind Regards Customer Service Team

Posted 6 months ago

“-Good service -Great communication (very quick to answer and deal with any queries I've had)”

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Posted 6 months ago

Dear Laurine, Thank you so much for your excellent 5-star rating of UK Healthcare! We truly appreciate your support and recommendation. We are thrilled to hear that you had a positive experience with our services. We strive to provide prompt assistance and address any enquiries promptly, so it is fantastic to know that we have met your expectations in this regard. Once again, thank you for your kind words and for choosing UK Healthcare. We hope to serve you even better in the future. Warm regards, Customer Service Team

Posted 6 months ago

“Andrew responded to my queries very quickly and gave the information i was looking for.”

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Posted 6 months ago

Thank you very much for your glowing 5-star review of UK Healthcare! We truly appreciate your kind words and positive feedback. We're thrilled to hear that you had a great experience with our services. It warms our hearts to know that Andrew was able to assist you promptly and provide you with the information you were seeking. We take pride in our team's dedication to delivering excellent customer service and meeting our customers' needs. Thank you once again for choosing UK Healthcare. We look forward to serving you in the future. Warm regards, Customer Service Team

Posted 6 months ago

“After having a few issues uploading my dental receipts on the portal, I rang for some advice (it was probably my fault!) however Deborah Morrey was so helpful, patient and would like to thank her for the advice she gave. Excellent service.”

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Posted 6 months ago

Thank you so much for your generous 5-star rating of UK Healthcare! We greatly appreciate your kind feedback. We're thrilled to hear that Deborah provided you with excellent service and was able to assist you with uploading your dental receipts. We'll make sure to pass along your kind words to her. Thank you for choosing UK Healthcare, and please don't hesitate to reach out if you have any further questions or concerns. We're always here to help! Best regards, Customer Service Team

Posted 6 months ago

“I emailed with an enquiry today and the response was speedy and gave me the information I needed. Thank you very much to Sara Leathley for great customer service”

Helpful Report

Posted 6 months ago

Dear Lisa, Thank you so much for your outstanding 5-star rating of UK Healthcare! We truly appreciate your kind words and support. We are delighted to hear that you had a positive experience with our customer service. We are glad to know that Sara Leathley was able to assist you promptly and professionally. We will pass on your appreciation to her as well. Once again, thank you for your generous rating and for choosing UK Healthcare. We look forward to continuing to serve you with excellence. Best regards, Customer Service Team

Posted 6 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews