UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient telephone call to Carl, he dealt with my query very quickly.”

Helpful Report

Posted 3 years ago

“Great Service from UK Healthcare in resolving an issue i had!”

Helpful Report

Posted 3 years ago

“Mark was really helpful about letting me know what was on offer for me. Really fast and efficient service.”

Helpful Report

Posted 4 years ago

“Quick service, very easy to use and Mark was very helpful in assisting me provide the correct information to support my claim”

Helpful Report

Posted 4 years ago

“Dealt with Carl was very helpful in xplainning what is needed and why.”

Helpful Report

Posted 4 years ago

“Mark Shaw has been brilliant investigating claims I had made and then promptly resolving and paying them. Thank you Mark!”

Helpful Report

Posted 4 years ago

“Customer service from Mark was efficient and satisfactory . I was kept up to date via email . Good service”

Helpful Report

Posted 4 years ago

“Received excellent service from Mark Shaw who answered my query promptly and processed my order efficiently. Thanks so much Mark 😀”

Helpful Report

Posted 4 years ago

“excellent service , all issues sorted by Mark shaw”

Helpful Report

Posted 4 years ago

“Always a hassle free claim. Customer service is good, always had polite and cheerful staff. Special mention to Mark Shaw for going the extra mile while I was awaiting receipts. He dealt with my issue quickly and efficiently.”

Helpful Report

Posted 4 years ago

“Totally long winded Cancellation procedure. Rang today to cancel the policy for which I have not claimed for a while ( Simple treatment I have never seems to be covered, hygienists visits etc ) instead of accepting that, they kept citing their ‘ cancellation process’ which means a phone call from them within 48 hours - presumably from someone who will call to try to get me to retain the policy or transfer to another. Why can’t they just cancel the policy with one phone call from me, the person who Is paying the policy. They can see thus hasnt been claimed on for an age. I’m trying to get rid of unnecessary direct debits and this procedure does not help.”

Helpful Report

Posted 4 years ago

“IT needs improvement but staff on the whole quite helpful. Their company cash plan is probably the most varied on the market currently but occasionally let down via communication. Good product offering just few little glitches improvements could make them great.”

Helpful Report

Posted 4 years ago

“Used UK Healthcare for about 3 years now. Generally speedy with claims and staff normally very helpful. The negative is there complicated claims system which is designed to limit the amount of claims you have and you have no way of knowing as and when you claim, as there is no way on their website to see your claims history.”

Helpful Report

Posted 4 years ago

“If you are thinking of taking out a policy with this company then think twice as I have found them to be totally incompetent staff poorly trained and constant make mistakes time and time again .”

Helpful Report

Posted 4 years ago

“Submitted two claims for dental treatment, no acknowledgment or tracking system on website to check status of claim (i.e received/pending/paid - it's not that difficult....). Chased via email, included receipts again, reply eventually came back to claim not received but would pursue using receipts provided. Three weeks on and still nothing.”

Helpful Report

Posted 4 years ago

“The customer service is exceptional. Very friendly telephone manner and was able to locate my policy number and provide me with information very quickly.”

Helpful Report

Posted 4 years ago

“Always have my claims for chiropractic, optical and dentistry extremely quickly and without fuss. Thank you.”

Helpful Report

Posted 4 years ago

“Sent two claims together. Only got payment for one by cheque! Although I had submitted my bank details. I'm not sure how they could have only received one claim when both were sent together. Had to resubmit with my bank details again - now I have to follow up to make sure they have everything this time. Very Inconvienient trying to get to the bank during my lunch hour as the closest is in the city centre and impossible to get to and back within that time, plus whatever time it takes for the cheque to clear.”

Helpful Report

Posted 5 years ago

“Lodged a claim 3 weeks ago. Nothing has happened. No contact from UK Healthcare. I get the very clear impression that once they have your employers money, that is the last you will ever hear from them.”

Helpful Report

Posted 5 years ago

“submitted a claim 8 days ago still havnt heard nothing think it was for hundreds of pounds not very good our you uk health care quick taking the money from us”

Helpful Report

Posted 5 years ago

UK Healthcare is rated 4.6 based on 2,332 reviews