UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very responsive and quick.”

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Posted 3 months ago

“The lady on the phone was very kind and patient when I explained my problem to her. She helped me immediately.”

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Posted 3 months ago

“Andrew was happy to help me with my enquiry. I am very happy with the service I received. Thank you.”

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Posted 3 months ago

“i was very pleased with the support I received from Deborah Morrey, Customer Service Administrator last Friday 19th July when I called for help in submitting the on-line Dental Claim Form for Bolton Hospital Saturday. Deborah was patient, took me through the entire process step by step to see where the error I may have made had occurred. I eventually found that I hadn't put a tick in one of the boxes on the form. Once this was rectified, the form was automatically sent of. Thank you Deborah for the time you spent with when the phone lines were about to close. I really appreciated this. What I would call 'going the extra mile'”

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Posted 3 months ago

Dear Roger, Thank you so much for giving UK Healthcare a 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our customer service team. We are delighted to hear that Deborah provided you with exceptional support when you called for help with the online Dental Claim Form. We will definitely pass on your appreciation to Deborah for going the extra mile and spending the necessary time with you. Once again, thank you for your feedback and for choosing UK Healthcare. Best regards, Customer Service Team

Posted 3 months ago

“The service is always very satisfactory and the staff are friendly.”

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Posted 3 months ago

Dear Ghazala, Thank you so much for giving UK Healthcare a fantastic 5-star rating! We truly appreciate your kind words about our services. It's great to hear that you find our service always very satisfactory. Our dedicated team works tirelessly to ensure that you receive the highest quality of service and we're thrilled that we have met your expectations. Thank you once again for your excellent rating. We value your trust and aim to continuously provide you with exceptional services. Warm regards, Customer Service Team

Posted 3 months ago

“It was so nice to be able to pick up the phone and actually speak to someone who was so helpful”

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Posted 3 months ago

Dear Joyce, Thank you so much for your glowing 5-star review of UK Healthcare! We truly appreciate your kind words and positive feedback. We are delighted to hear that you had a pleasant experience with our customer service team. It was absolutely wonderful to be able to assist you over the phone and provide the assistance you needed. Thank you once again for choosing UK Healthcare, and we hope to continue delivering exceptional service to you in the future. Warm regards, Customer Service Team

Posted 3 months ago

“As if I was a person, which has become rare these days. Great personal service”

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Posted 3 months ago

Dear Charles, Thank you so much for your amazing 5-star rating of UK Healthcare! We truly appreciate your support and are thrilled to hear that you had a great experience with our services. Your kind words about our personal service mean a lot to us. It is wonderful to know that you felt like a person with us, as we believe that personalized service should be the standard, even in this modern age. Once again, thank you for your wonderful review. Warm regards, Customer Service Team

Posted 3 months ago

“Always there to help with anything i was unsure of and i dont have to worry about how i can pay for my dentist treatment.They take care of my dentist costs and are very quick.Amazing”

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Posted 3 months ago

“Very helpful when I needed to make a claim. Great understanding and service”

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Posted 3 months ago

Dear Robin, Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind words and feedback. We are thrilled to hear that our team was very helpful when you needed to make a claim and that you received great understanding and service from us. It is our utmost priority to provide excellent assistance and support to all our valued customers. Once again, thank you for choosing UK Healthcare. Best regards, Customer Service Team

Posted 3 months ago

“I initially made a claim online but as I heard nothing back and the policy number was unable to be verified, I printed and posted a claim form together with the original receipt. I still had no acknowledgment. So today I spoke to Mark Shaw who told me emails had been sent to me tell me I needed a receipt with my name on it. Nowhere on the claim form does it say that is required, only that it had to be the original receipt. To add to the confusion, the email address you had on file was incorrect. It wasn’t just old but was never correct.”

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Posted 4 months ago

“A great way of making a claim much better than the post. People who answered the phone were most helpful.”

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Posted 4 months ago

Thank you so much for your wonderful 5-star rating of UK Healthcare! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. It's fantastic to know that our claims process exceeded your expectations and that our dedicated team provided you with the assistance you needed. We strive to deliver exceptional customer service, and your feedback is truly valuable to us. Kind Regards Customer Service Team

Posted 3 months ago

“I was able to afford to get the treatment i needed for my teeth without haveing to worry how i was going to pay.Simple and easy to deal with and great customer service .Already recommending to family and friends”

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Posted 4 months ago

Dear Clarissa, Thank you so much for your glowing 5-star review of UK Healthcare! We truly appreciate your kind words and recommendation. We are delighted to hear that you found our services affordable and convenient. It is our top priority to ensure that individuals like yourself can access the treatment they need without any financial stress. Thank you again for your support and recommendation. Please do not hesitate to reach out if you have any further questions or require assistance in the future. We are here to help! Warm regards, Customer Service Team

Posted 3 months ago

“Always a pleasure to deal with this company as there's always a kind human on the other end of the line, most recently Carl in customer services. Thank you UK Healthcare for a first-class customer experience!”

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Posted 4 months ago

Dear Paula, Thank you so much for giving UK Healthcare a glowing 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a first-class customer experience with us. We couldn't agree more with your sentiment - it's always a pleasure to deal with our customers, and we pride ourselves on having kind and helpful humans like Carl in our customer services team. We'll be sure to pass on your kind words to him! Once again, thank you for taking the time to share your experience. We look forward to serving you again in the future. Warm regards, Customer Service Team

Posted 3 months ago

“First Class response in good time by super-helpful staff.”

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Posted 4 months ago

“I did cancel my direct debit a while ago and an advisor called to ask why. I explained that since I had taken out the policy I was paying out more on the policy than my dental care. She advised me to have my teeth cleaned every 3 months and this would justify the payment. I have had my teeth cleaned recently and you have now said it cannot be paid as it is for private treatment. I wasn’t asking for the full payment just the NHS charge to be refunded but I was told no it can’t be done as was for private treatment. I cannot have the NHS clean due to being very sensitive and I was paid for the private one assuming the cost of the NHS one would be refunded. I am very unhappy with this and I will be cancelling my policy.”

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Posted 4 months ago

“Error made with my payment but it was dealt with very quickly and efficiently.”

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Posted 4 months ago

“Wasn't sure what I'm entitled to but on enquiring it was clearly explained. Good service.”

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Posted 4 months ago

“Had a little confusion with my name having changed through marriage. The team was so helpful to get my claim sorted, absolutely fantastic service!”

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Posted 4 months ago

“Great service, well designed, with quick service responses, my only gripe is the difficulty of figuring out what I have claimed on and when. Specifically, I feel there should be a page where I can see my current levels of each claim.”

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Posted 4 months ago

“Efficient and fast”

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Posted 4 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews