UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.62

4.6 Rating 2,402 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great communication, really quick to get back to me with my enquiry. I would have given 5 stars if all comms could have been electronic. Having to complete a printed off copy of a change form should not be necessary with today's technology.”

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Posted 4 months ago

“I emailed requesting a hard copy if T&C's to be posted to my home address as I do not have facilities to print them off I wanted a hard copy so I could read them closely and always have a copy. All I received was an email with the T&Cs attached. Not what I wanted hence the one star review”

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Posted 4 months ago

“Very helpful and quick to respond to queries”

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Posted 4 months ago

“Great service, sent a blurry receipt and got an email back asking for another copy, which was then promptly dealt with by Deborah. Many thanks for your help and understanding.”

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Posted 4 months ago

“very quick at actioned any updates. Claim forms very east to fill in. Definitely recommend.”

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Posted 4 months ago

Dear Gillian, Thank you so much for your glowing 5-star rating of UK Healthcare! We sincerely appreciate your kind words and are thrilled to hear about your positive experience with our services. We are delighted that you found our team to be very quick and that our claim forms were easy to complete. Your satisfaction is our top priority, and we are committed to providing prompt and efficient service. Once again, thank you for recommending UK Healthcare! Best regards, Customer Service Team

Posted 4 months ago

“Was nice and easy to put a claim through, completed the online form and was paid into my account 5 days later”

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Posted 4 months ago

Dear Leanne, Thank you so much for your glowing 5-star rating of UK Healthcare! We truly appreciate your feedback and are delighted to hear about your positive experience with our claims process. We're thrilled to know that putting in a claim was a nice and easy process for you. Our team works diligently to ensuring a hassle-free experience for our valued customers. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best possible service. Thank you once again for choosing UK Healthcare! Warm regards, Customer Service Team

Posted 4 months ago

“Deborah was great in sorting my claim out over the phone It's just a pity the previous 2 agents I spoke to were no help whatsoever. I give 5 stars based on Feborah service but find the online claims process very poor”

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Posted 4 months ago

Thank you so much for awarding UK Healthcare with a well-deserved 5-star rating! We are absolutely thrilled to hear that Deborah provided you with exceptional service in promptly resolving your claim over the phone. We sincerely apologize for the inconveniences you experienced with our previous agents. Rest assured, we take this feedback seriously and will address the matter to ensure such instances do not recur in the future. Customer satisfaction is of utmost importance to us, and your comments help us improve our services. Regarding your feedback on the online claims process, we appreciate your honest input. We are continuously working towards enhancing our online platform to better serve our valued customers like yourself. Your feedback is invaluable in guiding us to make necessary improvements. Once again, thank you for taking the time to review and rate our services. We appreciate your ongoing support and look forward to serving you even better in the future. Warm regards, Customer service Team

Posted 4 months ago

“I wanted to cancel my membership. Sara was very helpful and refunded my last payment as it was close to the deadline for stopping the direct debit.”

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Posted 4 months ago

Dear Julie, Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our service. Additionally, we would like to express our gratitude for sharing your positive interaction with Sara. We're delighted to know that she was able to assist you promptly and process the refund for your last payment. At UK Healthcare, customer satisfaction is our top priority, and we're glad to hear that we were able to meet your needs. Warm regards, Customer Service Team

Posted 4 months ago

“Very fast and efficient response. Easy to use website.”

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Posted 4 months ago

Dear David, Thank you so much for your outstanding 5-star rating of UK Healthcare! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our services. We are especially delighted to read your comment about the very fast and efficient response you received. It's our top priority to provide prompt and reliable assistance to our users. Thank you once again for your wonderful review. Kind regards, Customer Service Team

Posted 4 months ago

“Nicola was very helpful and resolved my query the same day, thank you”

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Posted 4 months ago

“All very help full , hassle free. No numerous options and always answered quickly ne efficiently whether by phone or email.”

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Posted 4 months ago

“Excellent customer service and quick to respond”

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Posted 4 months ago

“very quick, efficient turnaround on queries”

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Posted 4 months ago

“I made my first claim from uk healthcare recently so wasn't sure what I was doing and they were very helpful and patient my claim was also successful so happy days”

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Posted 4 months ago

“They will say anything to get out of paying an absolute ridiculous service.”

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Posted 4 months ago

“Excellent service and communication. Would highly recommend to people in the future.”

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Posted 4 months ago

“Very first claim made in July and I still haven't received payment 3 months later.”

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Posted 4 months ago

“I had placed a claim on 22-09-2023 My dentist last 2 examination wason 39-04-2023 and 11-07-2023last examination My Bridge could not be fixed My normal dentist was away for long time Waited long eventually was allocated a new dentist.who started my treatment for New dentures,had gum disease treatment, tooth extraction where I had bridge sitting on.waited long .my claim was for £281:60 been put off saying send statement again as in and again. Been pushing me back forward on off .last resort told me my claim not within time frame given was 6 months due to COVID. Am very disappointed as have been contacting my union too.nothing was resolved?”

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Posted 4 months ago

“Sara replied really quickly and efficiently”

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Posted 4 months ago

Thank you so much for your exceptional 5-star rating of UK Healthcare! We appreciate your kind words and are delighted to hear that we have met your expectations. Your feedback is truly invaluable to us in our continuous mission to provide outstanding customer services. In addition, we would like to express our gratitude for highlighting Sara's prompt and efficient response. We pride ourselves on delivering timely and effective assistance, and we are thrilled that Sara's efforts made a positive impact on your experience. Once again, thank you for choosing UK Healthcare Kind Regards Customer Service Team

Posted 4 months ago

“Deb Grimshaw upgraded my account No fuss and professional”

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Posted 4 months ago

Thank you, Samantha, for taking the time to give UK Healthcare a stellar 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Also, a special thanks for mentioning Deb Grimshaw' s exceptional service. We're glad to hear that she upgraded your account seamlessly and professionally. Rest assured that we will pass along your kind words to her. Thank you again for your support and for choosing UK Healthcare. Kind Regards Customer Service Team

Posted 4 months ago

UK Healthcare is rated 4.6 based on 2,402 reviews