UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.62

4.6 Rating 2,404 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent an email from Mark Shaw in customer services on Thursday evening at 17.17pm stating that he needed more proof of my surname. I felt this was an assault because I work for Hammersmith & Fulham and have been with your organisation for a long time. For him to question who I am was very upsetting. This has now been sorted by Nicola whom I found extremely helpful. She even sent me an email stating when I would receive my claim. Thank you Nicola”

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Posted 9 months ago

“The lady I dealt with from UK Healthcare was really helpful, professional and caring. I was struggling to download receipts and she made the claims process so much easier for me.”

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Posted 9 months ago

“Very helpful and a pleasure to talk to. Thank you”

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Posted 9 months ago

“Very quick and prompt response to add my child to policy by Sara Leathley.”

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Posted 9 months ago

“Efficient and friendly service delivery - thank you so much to Debra G and Sara L!”

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Posted 9 months ago

“Thank you for your patience and quick, efficient reply.”

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Posted 9 months ago

“Very quick response from Sara Leathley to upgrade my policy and add my child.”

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Posted 9 months ago

“Fast and helpful”

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Posted 9 months ago

“Quick, useful and friendly response”

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Posted 9 months ago

“very speedy response from Sara Leathley who added my children to my policy”

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Posted 9 months ago

“Excellent and fast communication :)”

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Posted 9 months ago

“Very poor communications. They are meant to respond within 2 days - they took 20 days in a recent case. Claims are often refused - but they don't detail they need certain information in a specific way in the T&C's - just generally frustrating to deal with!”

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Posted 9 months ago

“Prompt and professional support. All procedures very simple and straightforward.”

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Posted 9 months ago

Dear Olena, Thank you so much for your wonderful 5-star rating of UK Healthcare! We truly appreciate your feedback and are thrilled to hear that you found our services quick and we are grateful for your kind words. Thank you again for choosing UK Healthcare. Warm regards, Customer Service Team

Posted 9 months ago

“Great Service and a big thanks to Sara Leathley for adding my children tot he policy very quickly”

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Posted 9 months ago

Thank you so much Brendan for giving UK Healthcare a stellar 5-star rating! We're thrilled to hear about your positive experience with our service. We're especially grateful to Sara Leathley for swiftly adding your children to the policy. Great service indeed! Your feedback means a lot to us, and we appreciate you taking the time to share it. Kind Regards Customer Service Team

Posted 9 months ago

“Customer Advisor was rude when I phoned about my claim, kept quoting terms and conditions to me and was totally unsympathetic when I tried to explain”

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Posted 9 months ago

“Great service”

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Posted 10 months ago

Thank you so much for giving UK Healthcare a 4-star rating! We truly appreciate your feedback. We are delighted to hear that you had a great experience with our services. Kind Regards Customer Service Team

Posted 9 months ago

“Really helpful and quick response given by Mark in customer service. Even when I know I've asked the same question before! My dental cover helps me know trips to the dentist aren't quite as scary as they could be :-)”

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Posted 10 months ago

Thank you so much for your glowing 5-star rating of UK Healthcare! We sincerely appreciate your feedback and are delighted to hear that you found our services helpful and efficient. We'll make sure to pass on your kind words to Mark from our customer service team. He will be thrilled to know that his quick response made a positive impact. We take pride in providing excellent customer service and ensuring that all your inquiries are promptly addressed. Warm regards, Customer Service Team

Posted 9 months ago

“I rang to check something about my claim and whilst on the phone the advisor completed my claim which I was very grateful for. All I would say is that when you reply to an email you should get an automated response to acknowledge receipt. If I’d had that then I wouldn’t have even needed to call”

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Posted 10 months ago

“Always prompt service from Sara Leathley when actioning our monthly new starters, leavers and address changes.”

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Posted 10 months ago

“Invisible and generally avoid paying claims. No register of certified providers, making it a complete lottery on whether or not you will be able to make a successful claim. Even when you find a provider, individuals within the practice may result in a refusal to pay out. A disgraceful service to be honest.”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 2,404 reviews