UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,482 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT needs improvement but staff on the whole quite helpful. Their company cash plan is probably the most varied on the market currently but occasionally let down via communication. Good product offering just few little glitches improvements could make them great.”

Helpful Report

Posted 4 years ago

“Used UK Healthcare for about 3 years now. Generally speedy with claims and staff normally very helpful. The negative is there complicated claims system which is designed to limit the amount of claims you have and you have no way of knowing as and when you claim, as there is no way on their website to see your claims history.”

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Posted 4 years ago

“If you are thinking of taking out a policy with this company then think twice as I have found them to be totally incompetent staff poorly trained and constant make mistakes time and time again .”

Helpful Report

Posted 4 years ago

“Submitted two claims for dental treatment, no acknowledgment or tracking system on website to check status of claim (i.e received/pending/paid - it's not that difficult....). Chased via email, included receipts again, reply eventually came back to claim not received but would pursue using receipts provided. Three weeks on and still nothing.”

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Posted 5 years ago

“The customer service is exceptional. Very friendly telephone manner and was able to locate my policy number and provide me with information very quickly.”

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Posted 5 years ago

“Always have my claims for chiropractic, optical and dentistry extremely quickly and without fuss. Thank you.”

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Posted 5 years ago

“Sent two claims together. Only got payment for one by cheque! Although I had submitted my bank details. I'm not sure how they could have only received one claim when both were sent together. Had to resubmit with my bank details again - now I have to follow up to make sure they have everything this time. Very Inconvienient trying to get to the bank during my lunch hour as the closest is in the city centre and impossible to get to and back within that time, plus whatever time it takes for the cheque to clear.”

Helpful Report

Posted 5 years ago

“Lodged a claim 3 weeks ago. Nothing has happened. No contact from UK Healthcare. I get the very clear impression that once they have your employers money, that is the last you will ever hear from them.”

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Posted 5 years ago

“submitted a claim 8 days ago still havnt heard nothing think it was for hundreds of pounds not very good our you uk health care quick taking the money from us”

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Posted 5 years ago

“I have been with health care for almost 2 years now and I have found them to be very efficient. I have had no problems making a claim or receiving money for glasses ,dentist etc.”

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Posted 5 years ago

“I recommended UK Healthcare to my new employer as I was a member in my old employment. The policy rate is really reasonable and I felt that you are providing a good benefit to employees with minimal cost to the employer. The process is really easy to claim and you get your money back really quickly. All in all it is a fab company and well worth joining”

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Posted 5 years ago

“We have used UK Healthcare before I even started working where I am. The customer service is great and they offer a wide range of benefits to suit everyone from all sorts of discounts, to a range of healthcare benefits etc.”

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Posted 5 years ago

“Had numerous claims over the years for glasses etc and more recently a couple of hospital stays, my claims have all been dealt with quickly and money has been in my account within days”

Helpful Report

Posted 5 years ago

“Put a claim in for my glasses and the money was in my account within the week. Easy process and very efficient.”

Helpful Report

Posted 5 years ago

“Great Service - always fair with prompt payment! Customer service has always been 1st class for me.”

Helpful Report

Posted 5 years ago

“Awful products and even worse customer service. You have to jump through all sorts of hoops that no other provider does, no way of checking where claims are up to. When they say they will call you, they don’t AVOID IF YOU WANT A SIMPLE, TRANSPARENT POLICY”

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Posted 5 years ago

“don't no why every one is moaning for submitted my claim with my wifes company fantastic , 4 days hospital stay best thing ever took pic of me discharge not filled form in on line attached photo done . money in me account two days”

Helpful Report

Posted 5 years ago

“This policy is through my company & they moved from Simplyhealth to UK Healthcare last year. Heard lots of staff complaining about making claims. This is the second claim I have made where they have asked for unreasonable additional evidence. The first was a dental accident. I submitted receipt but they asked for a report from the dentist. Wasn't worth the cost involved in me getting this so I didn't pursue. Second claim I was refereed to orthopaedic consultant by GP. Receipt from consultant confirmed referred by GP but they are asking for proof of referral! Surely if they are disputing validity of consultants receipt & statement they should pursue this. You are expected to jump through hoops to make a claim. I have now made a complaint. I hope my employers make the decision to swap back to Simplyhealth who have a no hassle quick turn around with claims.”

Helpful Report

Posted 6 years ago

“Poor service and untrust people!!!”

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Posted 6 years ago

“Quick and easy form to complete. Payment made within a working week normally.”

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Posted 6 years ago

UK Healthcare is rated 4.6 based on 2,482 reviews