UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very quick to review and process claim. Clear and concise communication with agents.”

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Posted 1 year ago

“Swift and clear response about a claim question.”

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Posted 1 year ago

“Clear, helpful and responsive communication.”

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Posted 1 year ago

“Responded very quickly great service !”

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Posted 1 year ago

“I was having difficulty uploading images of my dental receipts to the on-line claim form. Even though they appeared to have been uploaded correctly, the section on the claim form indicated with a red exclamation mark (!) that the form was still incomplete. As a result it wouldn't allow me to send the completed claim through for processing. I spoke to a lady on the helpline no. who gave me an e-mail address to resubmit my receipts. I sent this late on Friday afternoon and by mid morning Tuesday I was advised that the claim had been approved and payment would be with me within 3-4 working days. That's what I call efficiency !!!!”

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Posted 1 year ago

“Poor cover compared to previous providers and customer service weren't very helpful, they didn't actually tell me that they had closed my account for example.”

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Posted 1 year ago

“On line application for payment of dental fees was simple and quick. Thank you”

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Posted 1 year ago

“excellent service. very quick and prompt reply.”

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Posted 1 year ago

“Excellent Customer Service answered my question swiftly with the information asked for Would highly recommend Craig Williams as an outstanding member of your team Many thanks”

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Posted 1 year ago

“Nicola Williamson is alway polite helpful and professional”

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Posted 1 year ago

“Disorganised, incompetent and unreliable. Claims are declined as standard process and then there is a lengthy procedure to convince them that a health practitioner is indeed registered. Not worth the money / effort. Operating on the principle that you will end up paying more / receive less benefits.”

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Posted 1 year ago

“Hard at 1st to get someone to talk to that knew what they were doing but finally got through to nicola Williamson and she was fab couldn't be more helpful. Thankyou”

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Posted 1 year ago

“I feel like its very quick with any issues. I feel refunds are given very quickly within the week.”

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Posted 1 year ago

“Claim agreed within minutes even though I was unable to access the correct claim form.”

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Posted 1 year ago

“After changing my bank, there was a problem with the direct debits and my policy was cancelled. After a telephone call and a couple of e-mails the situation was resolved by Craig. Normal service has now been resumed.”

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Posted 1 year ago

“Excellent service very helpful 10+ stars they really have time for you”

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Posted 1 year ago

“Nicola was extremely helpful in processing my refund. The service was swift and helpful.”

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Posted 1 year ago

“I finally got my claim, but I was made to feel like a fraud. Because my claim didn’t fit into an NHS band they were very reluctant to pay out and made it very complicated when I had already sent my receipts to them twice. My advice be persistent or what’s the point of having a dental plan .”

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Posted 1 year ago

“I was rather disappointed as I joined on 11th Jan, and following this I had a general examination. I did not realise the cover started the following day. This meant I was unable to claim for a filling carried out on 18th Jan. I question if I will benefit from this cover”

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Posted 1 year ago

“Very fast service once they received all the necessary documents needed I was very pleased thankyou paid out within 48 hours”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,332 reviews