UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.62

4.6 Rating 2,404 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my first claim a week ago on my dental plan following an initial examination at my own cost. I was pleased how my claim progressed, no issues at all. Overall, excellent customer service - thank you.”

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Posted 9 months ago

Thank you so much for giving UK Healthcare a five-star rating! We truly appreciate your positive feedback and are thrilled to hear that your experience with us and the claims process was seamless. It is fantastic to know that your claim progressed smoothly, without any issues. We take great pride in providing excellent customer service, and your kind words mean a lot to our team. Once again, thank you for choosing UK Healthcare, and we look forward to continuing to serve you in the future. Best regards, Customer service team

Posted 9 months ago

“Thankyou for dealing with my claim fast & efficiently. The mistake regarding the prescription reciept was on my part as I wasn't sure what I needed to send, as you can't keep the actual prescription. When it was explained that you only needed the drugs label it was dealt with straight away. Thanks again happy with the service.”

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Posted 9 months ago

Thank you so much for awarding UK Healthcare with a 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you were happy with our service. We understand that it can be confusing at times, but we are always here to assist you. Our team acted promptly upon receiving the necessary information, and we're glad we were able to resolve the issue efficiently. Once again, thank you for choosing UK Healthcare, and we look forward to serving you in the future. Warm regards, The UK Healthcare team

Posted 9 months ago

“Awful service when claiming for a dental checkup. They refused to pay my 1st receipt as it wasn’t the exact amount for a checkup as I had bought dental sticks after the check up. I had to re request an invoice from my dentist. It took over 4 weeks to process the claim after 3 emails backwards and forwards.”

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Posted 9 months ago

“I am expressing my deep disappointment of the refusal to cover the £250 cost of the treatment that has placed an unexpected and burdensome financial strain on me, particularly as a student already grappling with managing expenses. When I enrolled in your insurance plan, I did so with the belief that it would offer assistance in covering essential dental expenses, ensuring I could afford necessary treatments. However, I was dismayed to discover that white fillings are not covered under Nhs costs, a fact that was not adequately communicated to me by my dentist or your policy beforehand, leaving me fully responsible for the entire expense. Therefore, I terminated my subscription with your company, as it fails to serve my needs as initially intended.”

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Posted 9 months ago

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

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Posted 9 months ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

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Posted 9 months ago

“Great customer relations and very friendly and helpful staff”

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Posted 9 months ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 9 months ago

“Sara Leathley is very helpful and responds to emails promptly too. She knows what she is doing and is great help all the time. Thanks VD Nurseries”

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Posted 9 months ago

“I made a request to change from one policy to another changing the people on the policy too which I really thought would be difficult but it was completed in a very short time. Any in customer service rang me and completed this immediately for which I was very grateful.”

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Posted 9 months ago

“Really speedy response to a billing request”

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Posted 9 months ago

“Andrew and Sara helped me resolve my issue promptly with no troubles”

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Posted 9 months ago

“I have never had a health plan before and have found this service to be exceptional. Staff respond quickly and efficiently to emails. So far I have claimed dental treatment, no bother, and added my children to the cover which provides peace of mind.”

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Posted 9 months ago

“Sara was good at setting up my policies but as to making a claim....nightmare. Each time l contacted them for an update l spoke to someone different and each required more information to complete the claim, despite contradicting themselves. Eventually got the policy claims refunded but now l cancelled the policy. Very frustrating.”

Helpful Report

Posted 9 months ago

“I contacted the company with regards to my dental plan and a payment that had not been processed. The customer service representative was extremely helpful, knowledgeable and friendly. She gave me her direct email so I could send the documents to her to enable her to process my claim. My claim was completed the next day. Excellent customer service.”

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Posted 9 months ago

“Great customer service and support, and easy to navigate site.”

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Posted 9 months ago

“Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.”

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Posted 9 months ago

“Sara was quick and efficient”

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Posted 9 months ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

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Posted 9 months ago

“Emails were answered promptly and staff provided very helpful advice and replies.”

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Posted 9 months ago

UK Healthcare is rated 4.6 based on 2,404 reviews