UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,469 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some claims are not paid out as you require a referral letter from your doctor. This is extremely difficult to get from a doctor as they are only seeing patients who require urgent attention. The whole point of private care is to be seen quicker than the NHS, so the system of being referred by a doctor before going private is useless at times. As a result, some benefits are being lost year on year. This is just madness. I can barely see a doctor never mind ask him to do a referral letter for holistic therapies. I know I am not the only person that feels like this. UK Healthcare need to update their policies or loose clients to other Healthcare providers.”

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Posted 1 year ago

“I submitted a printed receipt from our optician which gives the company name, address, date and time, receipt number, transaction number and the amount paid. Unfortunately because the receipt just says 'sales' rather than exactly what I was paying for, eg Sight test, my claim will not be processed.”

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Posted 1 year ago

“Customer Service Admin Deborah Morrey corrected and processed my payment really fast once it she established why I hadn't yet received my payment. Great work Deborah!”

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Posted 1 year ago

“Great service always is”

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Posted 1 year ago

“excellent and helpful service especially amy teare and carl stickland”

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Posted 1 year ago

“After several emails, phone calls, submitting evidence I finally received confirmation of my successful claim after ONE MONTH.”

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Posted 1 year ago

“My initial experience with my first claim was difficult to say the least. However I did speak with Deborah Morley who was professional and sorted out my issues. I only wish I had spoken to her initially so I could have given a higher star rating. Thank you Deborah.”

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Posted 1 year ago

“My experience is not good. Claiming is very difficult, slow and involves email requests for various ‘proof’ and you need to consistently chase them afterwards. The 3-5 day promise of payment follow my latest email still has not materialised after 7 days of waiting, I wish I’d gone elsewhere for my policy! Too much hassle!”

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Posted 1 year ago

“My request was dealt with quickly and accurately. I'm very happy 😊”

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Posted 1 year ago

“The necessary adaptation in the insurance got done without any delay. The service was excellent”

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Posted 1 year ago

“Excellent customer service 👏”

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Posted 1 year ago

“Had a query regarding the website being down. It was explained that I may have had the wrong web address as there are a number of similar ones. A link was e mailed to me immediately, that worked, and also a form was posted out the same day. Excellent service as always - thank you Carl.”

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Posted 1 year ago

“Very speedy service very good”

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Posted 1 year ago

“Sent an query as I was unsure why my claim was only partially paid. Got a speedy response from Andrew Bevins who explained that my policy renewed on the 4/1 hence the partial payment as it was the remainder that I could claim for the year. Have always had a prompt pay out when I have claimed. Very happy with the service that I have received.”

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Posted 1 year ago

“Excellent support from. Andrew Bevins. Really appreciated his understanding and kindness.”

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Posted 1 year ago

“Very helpful, explained why there was a slight delay in replying, gave relevant info to help resolve my query. Always responsive and sincere communication with the team.. thank you!”

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Posted 1 year ago

“Mark was lovely, knowledgeable, polite and not only answered my query proficiently but emailed too. Thank you”

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Posted 1 year ago

“Very nice and polite lady that helped with my enquiry.”

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Posted 1 year ago

“I was pleasantly surprised to how quickly my query was addressed and they made good the error that was made. I know in future that I can trust the company to satisfy any problems that may occur and be forthcoming to solve any problems. Thank you so much for your assistance in the matter and I will recommend you to family and friends.”

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Posted 1 year ago

“Highly recommend this policy which i have had for more years than i care to remember. Customer service and in particular Carl are first class they are friendly , helpful and efficient.Great value for money with increasing dental bills.A no brainer .”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about UK Healthcare. We truly appreciate it! We are delighted to hear that you had a positive experience with our services. We strive to provide exceptional customer service. Please know that if you ever require further assistance or have any questions, we are here for you. Feel free to reach out to our dedicated team, and we will be more than happy to help in any way we can. Warm regards, Customer Service Team

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,469 reviews