UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,479 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good at paying for claims but as feedback : As most people have mobile phones it would be better and more efficient internally if their website accepted pictures from apple iPhones for claim receipts. Also if it remembered bank details against the user rather than having to input each claim.”

Helpful Report

Posted 2 years ago

“I had a similar experience to previous customer in that on my first claim for a check up refund, I was then asked to provide evidence of previous two or three treatments before I had joined the scheme. Fortunately after forwarding the request by email to my dentist, they replied to me.. and I forwarded it to UK Health care. It crossed my mind if the info. My dentist then provided was insufficient I was going to cancel my policy. As it turned out, UK Health care were prompt in accepting the extra info. And I expect a refund soon .”

Helpful Report

Posted 2 years ago

“Very helpful when I phoned to ask anything. Claim was dealt quickly.”

Helpful Report

Posted 2 years ago

“Hello, i went to my optians on monday 25th April 2022. I had to visit the options on that date and had to have increase strength of glasses. The cost was £133.20. I got £16.10 back and was confused. So i called yesterday to explain that I had seen the eye specialist at the hospital and was given different facial gel, dry eye drops and soothing eyes. For 3 weeks I felt that my face was on fire, so had to stop the ointments etc since then my eye sight got worse. Hence seeing the options and showed him what i had been given and he said i had a really bad reaction to the ointments.. I forgot I went back to get sun coverage over my glasses as they was not done originally. Then i had to get in now due to what happened to me. And now i am disappointed that i could not get my full refund for my new glasses i pick up never week. I now know that because of these reason in your clause i wiped out with the shading lasy yeat and the new glasses i will be having and again October is when my new claim starts again for glasses. It's upset me a little bit a all that was not my fault and havibg something burning and my eye sight is hard work to type or read. I thought i may just slightly be helped out. As that was my benefits money. So my spending is limited to bills coming in too. If it wasn't for the condtion i am in i unfortunatley can not get that refunded. Very disappointed for saying i have been with you guys nearly 23 years. But hay ho. Life sucks and money is less. So got to be very careful to pay my bills aswell.”

Helpful Report

Posted 2 years ago

“Customer service was fairly poor. I submitted my first ever claim and, after 3 weeks of hearing nothing, chased it up to find that they were waiting for information from me that I wasn't aware of. They had contacted my dentist and left a message but he hadn't got back to them. I was able to provide the information and the claim was settled quickly after that. Would have been a lot quicker if they'd just asked me!”

Helpful Report

Posted 3 years ago

“The process to claim is not the best, lack of a login so you can see what you have used/left on your account. Have to fill in the online form from scratch each time you have a claim. So the claiming process is not as good as it could be.”

Helpful Report

Posted 3 years ago

“Just had a completely stressful time whilst making 2 optical claims for my husband and myself. Initially the fault was mine because my optician had changed their accounting system. This was rectified and my husband claim was made but mine not. I was told on at least 3 occasions that my payment had been made when I knew I hadn't received it. Finally, in desperation I sent copies of my bank statements for all of July proving that I had only received my husbands payment and asking for proof that it had been sent. Records must then have been checked which showed that it hadn't been paid so I was told a payment was being made. I am very annoyed that the claim wasn't checked when I made my first query. Not up to the usual standard at all!”

Helpful Report

Posted 3 years ago

“I submitted a claim via the portal online UK Healthcare web page for an Opticians claim and attached my receipts. Ideal, quick and convenient. I received an email back from UK Healthcare (I feel was automated) to state that they were unable to process my claim as there was not a fully completed receipt. No further explanation about what it was that was not 'fully completed.' As far as I was concerned, I had checked through the requirements stated clearly on the webpage and my receipts should have sufficed. As I had no explanation of what was missing from the receipts, I had to email to ask. I received a response (from a 'real' person this time) to say there was only one receipt provided which confirmed the date and cost but not who the treatment was for. He however said I could email him with the receipts directly. I emailed him to say it seems that one receipt out of the three had gotten through via the online system because there were definitely three I attached, but here now are my three attached. The customer service advisor was kind enough to respond to me with an email regarding information of how to attach multiple attachments online but bizarrely to then say I could not submit receipts for two different benefits 'Wellbeing' and 'Optical' and I had to submit an Optical claim again on the website. I had never submitted a claim for 'Wellbeing', so this was a mystery, only Optical, and now my receipts were no longer being accepted via email, as he had said previously they would be... So, I went back to the website to submit a second Optical claim, attaching my three receipts, as per the instructions he provided. An automated email response came back to say not accepted, again, no explanation of what evidence was missing. I found this very frustrating as I was now having to send another email to ask them for an explanation. A customer service advisor came back to confirm what was missing from the claim and was happy to accept them via email straight to her, which I did (also relieved to have this offered to me). Very quickly afterwards, I had a response to say it had been accepted. Overall, the response is quick if you submit an application which has accurate evidence for a claim. However, the email responses back seem very automated at first, not customer friendly, and not efficient. Surely the email response back to a customer should inform them immediately of reasons why the evidence is not accepted? The repeat emails backwards and forwards I therefore found very frustrating, especially when I had to wait a day or so for an email from an Advisor to explain the reasons why the receipts were not acceptable, and a few days for my resubmitted claims to be acknowledged again- an overall process dragged out longer than I think it should have been if I was provided more efficient responses to make a productive use of my time. I also think it lowers the customer service level. The Advisors were fine after the automated email responses which is why I wouldn't want to provide too low a rating.”

Helpful Report

Posted 4 years ago

“Mostly good, claims process could be more straightforward, it would be nice to be able to log in and see at a glance remaining entitlement to claim in a given year. Communication with customers service is always polite and pleasant, in my 3 years with UK healthcare they have always been nice people. Communication response time has been noticeabley slower to email in the past 6 months and this may be due to a staff shortage or similar, it would be good to know so that customers are aware of realistic waiting times. I am currently waiting 12 days for a response to an email and two weeks for a response to a sent claim (whether it's a yes or a no to that claim I don't know either way). Overall UK healthcare cashplans are good and value for money. If the online process was more modern and the response time was quicker I'd happily give 5 stars.”

Helpful Report

Posted 6 years ago

“Have been with UK Healthcare for a few years now. Am mostly pleased with the way they deal with my claims. However chiropodist visits are limited to £20 per visit, my chiropodist charges more, therefore am unable to claim back 100%. This and other t&c barriers mean I score it a 3!”

Helpful Report

Posted 7 years ago

“Recent price increase on monthly premium was quite an excessive percentage, will be dropping my cover down.”

Helpful Report

Posted 7 years ago

UK Healthcare is rated 4.6 based on 2,479 reviews