UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Recently tried to make a claim, for a consultation and a scan. I did not have a GP referral letter for the consultation as could not see a GP, therefore was told by this company that they could not help me with my claim.It is ludicrous that a private policy relies on NHS documentation as the basis of a claim!! Given that alternative private health care companies do not ask for this! I have since emailed twice to ask advice about claiming funds towards the scan as no small print around this. Only be ignored and not receive a response at all, as a result of what has happened I have cancelled my level one policy and had a response from Sara regarding my now basic level policy (that my employer pays) within less than 2 working days. Clearly, sales and taking money off people is the only aspect this company is interested in. One very disappointed customer, who would not recommend.”

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Posted 10 months ago

“Sara was super helpful and also responded and a very timely manner. Thank you!”

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Posted 10 months ago

“I've been trying to make my dental claim for the last few weeks, I sent my receipts by email but then was told they couldn't open them ,wrong format.I have sent by post due to not been able to change format. I feel for the people that aren't good with technology 😕.”

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Posted 10 months ago

“Nicola was extremely helpful dealing with my query. Communication was great and responded to my e-mails very quickly and explained what I needed to do to ensure that my claim could be processed.”

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Posted 10 months ago

“Some claims are not paid out as you require a referral letter from your doctor. This is extremely difficult to get from a doctor as they are only seeing patients who require urgent attention. The whole point of private care is to be seen quicker than the NHS, so the system of being referred by a doctor before going private is useless at times. As a result, some benefits are being lost year on year. This is just madness. I can barely see a doctor never mind ask him to do a referral letter for holistic therapies. I know I am not the only person that feels like this. UK Healthcare need to update their policies or loose clients to other Healthcare providers.”

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Posted 10 months ago

“I submitted a printed receipt from our optician which gives the company name, address, date and time, receipt number, transaction number and the amount paid. Unfortunately because the receipt just says 'sales' rather than exactly what I was paying for, eg Sight test, my claim will not be processed.”

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Posted 10 months ago

“Customer Service Admin Deborah Morrey corrected and processed my payment really fast once it she established why I hadn't yet received my payment. Great work Deborah!”

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Posted 10 months ago

“Great service always is”

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Posted 10 months ago

“excellent and helpful service especially amy teare and carl stickland”

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Posted 10 months ago

“After several emails, phone calls, submitting evidence I finally received confirmation of my successful claim after ONE MONTH.”

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Posted 10 months ago

“My initial experience with my first claim was difficult to say the least. However I did speak with Deborah Morley who was professional and sorted out my issues. I only wish I had spoken to her initially so I could have given a higher star rating. Thank you Deborah.”

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Posted 10 months ago

“My experience is not good. Claiming is very difficult, slow and involves email requests for various ‘proof’ and you need to consistently chase them afterwards. The 3-5 day promise of payment follow my latest email still has not materialised after 7 days of waiting, I wish I’d gone elsewhere for my policy! Too much hassle!”

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Posted 10 months ago

“My request was dealt with quickly and accurately. I'm very happy 😊”

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Posted 10 months ago

“The necessary adaptation in the insurance got done without any delay. The service was excellent”

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Posted 10 months ago

“Excellent customer service 👏”

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Posted 10 months ago

“Had a query regarding the website being down. It was explained that I may have had the wrong web address as there are a number of similar ones. A link was e mailed to me immediately, that worked, and also a form was posted out the same day. Excellent service as always - thank you Carl.”

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Posted 10 months ago

“Very speedy service very good”

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Posted 10 months ago

“Sent an query as I was unsure why my claim was only partially paid. Got a speedy response from Andrew Bevins who explained that my policy renewed on the 4/1 hence the partial payment as it was the remainder that I could claim for the year. Have always had a prompt pay out when I have claimed. Very happy with the service that I have received.”

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Posted 10 months ago

“Excellent support from. Andrew Bevins. Really appreciated his understanding and kindness.”

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Posted 10 months ago

“Very helpful, explained why there was a slight delay in replying, gave relevant info to help resolve my query. Always responsive and sincere communication with the team.. thank you!”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews