UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.61

4.6 Rating 2,332 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,332 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very prompt and efficient service by Craig”

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Posted 1 year ago

“My plan is with Smile Assured. Each time I have had to submit a claim online the system doesn't recognise my membership number. You have the option to carry on with the claim but they never process it. They tell me they haven't received it. This system is very flawed and not the easiest to navigate. Smile Assured always point me in the direction of www.hospitalsaturday.co.uk to question why the claim isn't acknowledge and to resubmit. It really isn't as simple as they tell you when you are purchasing the plan. When I complained they told me to leave feedback here. However I'll be posting on Trustpilot too.”

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Posted 1 year ago

“Fast efficient service. Excellent communication. Highly recommended”

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Posted 1 year ago

“A very quick & helpful response from Carl, great service.”

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Posted 1 year ago

“My question was answered very quickly which I was pleased about 😊”

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Posted 1 year ago

“Quick response from via email from Graig Thank you”

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Posted 1 year ago

“My partner & I have been members of UK health care for over 18years. I tend to now submit claims on line although you do have to scan in receipts etc. Its a sgame you cant claim any prescription costs if your oaying for prescription pre payment. On balance as my partner has glasses I feel personally its worth it. In terms of customer service Carl has always been great def an asset to the company”

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Posted 1 year ago

“Good service easy monthly payments”

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Posted 1 year ago

“Craig Matthew’s was very useful and efficient answering my queries on the phone and follow up email. Thank you”

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Posted 1 year ago

“Quick response to my online question.”

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Posted 1 year ago

“I was not happy at the way my treatment was handled explaining that I will not be receiving a refund for £70 worth of X-rays and routine check because my dentist is NHS and Private but I only have cover for NHS”

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Posted 1 year ago

“Dealt today with Andrew B in customer service, super quick response and really helped me with anything I had done incorrect. Has also emailed me an update. Cannot praise the customer service enough, it is a rare thing these days. Thank you Andrew”

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Posted 1 year ago

“Very prompt response to my query with detailed information given.”

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Posted 1 year ago

“This is the very first claim that I have made; Carl acted on it promptly in a professional many which has given me confidence to contat him with any problems that I may have in the future.”

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Posted 1 year ago

“very quick and helpful staff always willing to give advice”

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Posted 1 year ago

“Very responsive with any queries. Really helpful. Claims go through quickly. Highly recommend”

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Posted 1 year ago

“Very helpful and friendly staff very happy with service”

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Posted 1 year ago

“Very prompt response to process my claim!”

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Posted 1 year ago

“Carl is always very helpful. Speedy payment of claim perfect as always”

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Posted 1 year ago

“Excellent customer service 10/10”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,332 reviews