UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“We have had the Scheme for a few years now and I'm always reviewing and promoting the scheme to our members. Sara is so helpful and quick to respond, she always finds the answer to any question asked. Thanks you Sara!”

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Posted 9 months ago

Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind words and support. I would also like to extend a special thank you to Sara. She is an invaluable member of our team, always ready to assist. Once again, thank you for your positive feedback, Louise. It means the world to us! Kind Regards, Customer Service Team

Posted 9 months ago

“The scheme is good but can get a bit complicated after name changes and completely different payment company. However the customer services have been great steering me through. May I suggest that customers are advised to keep a record of the dates and for what treatments and a note of the annual allowance. Saves a lot of time.”

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Posted 9 months ago

“Very easy to deal with. Dental claims are very straightforward and payment is prompt,”

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Posted 9 months ago

“Excellent service, especially from Sara, who provides swift responses to queries. Always supportive and happy to help.”

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Posted 9 months ago

“I have only needed to claim once so far but every interaction and refund of claim was dealt with quickly and efficiently, totally painless :-)”

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Posted 9 months ago

“Quick response, great customer service! Thank you :-)”

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Posted 9 months ago

“Customer service is shocking slow at responding to emails, not one claim or request happens first time, it really feels that they stalling to paying at every occasion.”

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Posted 9 months ago

“Incredibly quick response!”

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Posted 9 months ago

“Very quick replies to queries great customer service .”

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Posted 9 months ago

“Never had a problem, always fab and prompt service with friendly communications”

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Posted 9 months ago

“Speedy response from Deb Grimshaw”

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Posted 9 months ago

“Brilliant fast and friendly service”

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Posted 9 months ago

“Sara has been amazing whenever I have needed any help from her. Always polite and friendly - she is an asset to UK Healthcare”

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Posted 9 months ago

“Sara has been so helpful and proactive in assisting me with my policy today. Fantastic customer service!”

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Posted 9 months ago

“Very efficient when it comes to customer service”

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Posted 9 months ago

“Deb Grimshaw has been very patient with my many emails today and my mistake in completing the incorrect upgrade form. All sorted and implemented very quickly and efficiently. Service above and beyond as always.”

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Posted 9 months ago

“Mark has been so efficient and very wuic with my calim”

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Posted 9 months ago

“Very helpful service!”

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Posted 9 months ago

“Dreadful You can’t access your claims history and without that knowledge you are liable to be unsuccessful because you may need to wait until the policy renews itself This lack of transparency has cost me £200 - if I had waited 2 months - I would have been successful . UK healthcare - does NOT make it clear that they have a rolling programme and it was certainly not stated on my introductory letter All that was clearly printed - was my policy start date I have submitted a complaint and they haven’t even acknowledged it AWFUL”

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Posted 9 months ago

“Not the best service. I emailed a claim over a week ago. No confirmation emails, no notifications, no return emails.”

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Posted 9 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews