UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.62

4.6 Rating 2,331 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.6

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Very happy ✔️”

Helpful Report

Posted 5 months ago

“Prompt and efficient customer service received.”

Helpful Report

Posted 5 months ago

“Very informative and well explained correspondence from Sara Leathley.”

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Posted 5 months ago

“I had great service from the admin team, and I was contacted pretty quickly after I submitted my claim. The main issue is the pre existing element within the contract. I went for a general check up with my dentist. I was then told that it would be recommended that I have two fillings, but was not deemed as urgent. I coincidently received notification about this health provider through unison ,and took out the policy. I then contacted my dentist to get the treatment done - post policy, but I have been told that my claim cannot be processed as the pre treatment examination took place before I took out the policy. I don't think this policy is for me, as its unlikely that I will be having further treatment for a while. So I've decided not continue with this.”

Helpful Report

Posted 5 months ago

“I have not heard anything since I put 2 claim.s through. And that was a month ago. Not happy with the service at all and thinking of cancelling.”

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Posted 5 months ago

“I’ve been paying in this for years and now my claims are being refused- so I’m feeling totally ripped off! Not good. Why the sudden refusals ? No communication to say anything different- so I should have at least a years refund on my premiums! Not fit for purpose- feeling cheated and very angry!😡 Christine Nash”

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Posted 5 months ago

“Thankyou so much for your help with my Dental claim I appreciate it very much.”

Helpful Report

Posted 5 months ago

“The advisor who I spoke to was really helpful and friendly and efficient . He dealt with my enquiry within 5 minutes .”

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Posted 5 months ago

“Carl Stickland in Bolton has been very helpful in sorting a complicated problem that has just come to light with my Hospital Saturday claim. You are lucky to have such a caring employee.”

Helpful Report

Posted 5 months ago

“Sara replied to my email the same day and had resolved my enquiry. Her email tone was friendly and professional. This is the first time I've contacted UK Healthcare and I was impressed.”

Helpful Report

Posted 5 months ago

“Sara replied to my email the next day and had resolved my enquiry. She explained everything clearly and her email was professional & friendly. This is the first time I've contacted UK Healthcare and I was impressed.”

Helpful Report

Posted 5 months ago

“Sara is always really helpful and responds to emails immediately. I know I can rely on her if I need information quickly.”

Helpful Report

Posted 5 months ago

“Mark responded promptly to my email with all the information i needed - all of it was really helpful and answered my query fully. Many thanks Mark!”

Helpful Report

Posted 5 months ago

“Had a stressful query about kids being added to my plan and Sara today and Andrew previously were so helpful.”

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Posted 5 months ago

“Mark replied to email with the specific information that I requested. Very happy with the service I received from him.”

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Posted 5 months ago

“Deborah was very helpful from Bolton and sent me the form I requested immediately. That is good service. Well done Deborah.”

Helpful Report

Posted 5 months ago

“Never received policy documents, was unaware that would not receive pay out for ongoing condition that began prior to policy so was therefore paying £25 a month for my partner and I for no reason. I believe those payments should be refunded but that has fallen on deaf ears”

Helpful Report

Posted 5 months ago

“Policy Details: I am covered under the Protego Dental Plan, initially provided by a different organization. My policy is based on the NHS scale of dental charges, with an annual maximum benefit of £500. Recent Claim Issue: On March 16 2024, I visited my dentist in the UK for a checkup, cleaning with the hygienist, and x-rays. The total cost was £300. Unfortunately, my claim was declined because my treatment was private and not NHS! Lack of Communication: Throughout my membership, I have not received any communication from the provider regarding my policy or updates. The Protego website provides no information regarding policy, coverage or upgrade advice. My recent telephone communication with a male operator proved negative. He did not want to explain or guide me regarding my current policy, available options, etc. He stated that my claim was unsuccessful because my cover was for NHS, and my recent treatments were private! At no point did he offer to discuss the issue further, even though I was open to considering changes to my policy if I knew how to go about it, given the total absence of communication for years.”

Helpful Report

Posted 5 months ago

“- you response time and quality of service has been good.”

Helpful Report

Posted 5 months ago

“Funmilola is a very helpful and responsive member of staff. I've not had many dealings directly with UK Healthcare, but the majority have been with Funmilola I've felt well treated with all these interactions.”

Helpful Report

Posted 5 months ago

UK Healthcare is rated 4.6 based on 2,331 reviews