UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,466 Reviews

89 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a tough time 3 times now I’ve submitted a claim and it hasn’t went through. I’m not happy with the service and have proof I’ve sent them with screen shots and photos yet nothing ever comes of it”

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Posted 7 hours ago

“Very efficient service sorting out an upgrade to my policy after it was downgraded due to a mistake on my part. Very grateful!”

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Posted 15 hours ago

“After my request for my policy number, they were quick to sort and their communication is very good”

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Posted 16 hours ago

“Nicola Taylor was very helpful in sorting out my name change, claims have always been sorted out easily & efficiently”

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Posted 1 day ago

“prompt service”

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Posted 1 day ago

“Very helpful support and easy process to claim”

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Posted 1 day ago

“Prompt and friendly response, solved my query efficiently!”

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Posted 1 day ago

“Efficient, quick and straightforward”

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Posted 2 days ago

“Customer service is excellent and Carl quickly and effectively provided a solution to my query. Many thanks, Thomas”

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Posted 2 days ago

“I raised a complaint which was dealt with extremely quickly and entirely to my satisfaction. A big thank you to Carl and the team.”

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Posted 2 days ago

“Carl got back to me very quickly. Thanks very much.”

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Posted 4 days ago

“Seems there's mixed reviews here. I'll pass judgment when I need it claim.”

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Posted 4 days ago

“Very poor communication claims sent in and not processed. Claim forms sent with half the form missing. Far better customer service years ago as Hospital Saturday. Hence direct debit cancelled.”

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Posted 4 days ago

“The Five stars is specifically for the team not the Company a a whole. I am incredibly impressed with the corporate (Debra and Sara) and accounts team at UK Healthcare. Their professionalism, swift communication, and extreme helpfulness are truly commendable. It is so easy to add and remove employees to the corporate health benefits. Only negative - is once you are signed up - you never hear from the Sales Manager again and all the reports you were promised by the said Sales Manager, never materialise and then you are left asking the Accounts team who are quite understandably surprised by your request (BIK reporting/overview information)”

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Posted 1 week ago

“Took several attempts to submit my claim. Never had so much trouble before when submitting a claim Very disappointing service”

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Posted 1 week ago

“Efficient and helpful”

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Posted 1 week ago

“The company makes it so hard to make a claim. I had dental treatment and submitted a claim with the relevant information and receipts and they said they can’t pay because the invoice is outstanding, but it’s not outstanding because I’ve paid it and sent them the receipt with all the relevant information on it. Also have to wait 3 months of contact lenses orders until you can make a claim to get money back. I also don’t think the value of money spent is worth it, I’ve paid £132 a year to only gain £130 worth of savings for dental and eye care, so it would have actually worked out cheaper if I’d just paid for the dental and eye care myself.”

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Posted 1 week ago

“Attended dental appointment a week ago and have tried twice already to submit claim for refund of dental charges Have just sent off again as keep being told submission not been received As I am a Senior Citizen who has to pay upfront and in full for dental work I am disappointed that it is proving so difficult and taking so long to even submit my claim and that I shall now have to wait even longer for my money to be reimbursed The customer service from UK Healthcare seems to be getting worse and worse”

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Posted 1 week ago

“speedy customer service and very helpful, thank you.”

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Posted 1 week ago

“Spoke to Nicola, who was extremely helpful and professional.”

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Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,466 reviews