UK Drug Testing Reviews

Name: UK Drug Testing
Address: Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk, Aylsham,
Rating: 4.59

4.6 Rating 1,537 Reviews

91 %

of reviewers recommend UK Drug Testing

4.6

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About UK Drug Testing:

Drug and alcohol testing kits supplier. Specialists in rapid onsite workplace drug test kits for urine and saliva.

Visit Website

Phone:

01263 731 168

Email:

marketing@adtuk.co.uk

Location:

Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk
Aylsham,
NR11 6SZ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived late so didn’t need it. Waste of money.”

Helpful Report

Posted 8 months ago

Dear Lyndsey, We are sorry to hear that the drug tests you ordered arrived too late for you to use. Your order was placed on a Tuesday evening after the post and courier had been collected, and then dispatched the following day by us on the second class postal service that you selected and paid for. We are sorry to hear that the tests did not arrive in time for you to use them. If you are in a hurry for the drug tests its always best to select one of our express delivery services either Royal Mail Special Delivery or UK Courier or at least 1st class post which are all quicker than 2nd class Royal Mail, which can be quite slow. Our customer support team have been in touch to let you know if the tests are unopened and unused, they may be returned to us for a refund on the tests. If there's anything else we can do to assist or if you have any further questions, please don't hesitate to reach out to our customer support team. We are always here to help. Once again, we are sorry that on this occasion we were let down by the Royal Mail. We hope to have the opportunity to serve you again in the future. Best regards, UK Drug Testing

Posted 7 months ago

“Good but very expensive”

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Posted 8 months ago

“Wasnt able to purchase due to no stock, did locate an older units on site which I did purchase , which are obviously not as efficient but definately do the job. Heres hoping the stock issue gets sorted soon, Its imperative to ensure the kids can look after themselves and their friends”

Helpful Report

Posted 9 months ago

Thank you for the feedback. We're very sorry to hear that the drug test kits that you required where not in stock when you wished to order them. They are now back in stock and available to order. If an item is out of stock in the future please contact our customer support team and they may be able to suggest an alternative test or advise when the new stock is due in UK. They can be contacted via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm. Kind regards UK Drug Testing Team

Posted 9 months ago

“I brought them for my baby father he refused so had to stop contact sadly fast delivery”

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Posted 10 months ago

“The police told me that the drug test I bought were no good as evidence when I tested my coffee at work and it came back positive because they were bought online. So as good as the service was and as well as the test worked actually they are pointless for anything official including work place testing.”

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Posted 1 year ago

Hello Matthew and thank you for the feedback. The drug test kit that you bought is a screening test. For it to be used as evidence by the police you would need a laboratory drug test, which you would probably need to organise through the police, if you believe that someone is adding drugs to your coffee. We do stock lab tests for urine and saliva which are used to confirm any positives on workplace drug tests. I'm not sure if our lab would be able to test your coffee, but if you would like us to we can look into this for you. Please contact our customer support team If you if you would like them to look into that for you. They are available via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm if you require any assistance. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“As a newbie to drug testing. I found it difficult to use as the instructions were too basic.”

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Posted 2 years ago

Dear Carla, We are very sorry to here that you found the instructions did not meet your needs. Thank you for the feedback. Our customer support team have emailed you. If you ever need any assistance please call them on 01263 731 168 or email or chat with them during our office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“several didnt work”

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Posted 2 years ago

Dear Paul, We are very sorry to here that some of the test kits did not work. With saliva tests the most likely reason for an invalid result is an inadequate saliva sample. Our customer support team will be in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“Used the test followed the instructions and nothing appeared, no marker to say if positive or negative”

Helpful Report

Posted 2 years ago

Dear Charlotte, We are very sorry to here that you have had a problem using the drug test kit. Two lines (C and T) on the drug test is a negative result and one line (C Line) is a positive result. If you had no lines appear this is an invalid result and is usually do to inadequate saliva sample being added to the drug test kit.Our customer support team will be in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“I don't know if they are accurate, I am 38 day's clean and still showing positive”

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Posted 2 years ago

Dear David Thank you for letting us know we have found this before with the ultra sensitive test strips. This is because they can test positive for far longer than the usual standard sensitivity test strips which can detect for up to 30 days for this particular drug, so this is not unexpected. If you any queries or need any help please contact our customer support team who will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 2 years ago

“Good service but confused by actually test positive test then negative 15hrs later which result is accurate and do courts use this method love the idea simply to use”

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Posted 3 years ago

Dear Anne, Our customer support team will be in contact with you to help you with interpreting the results and resolve this for you if they have not already done so. You may also call them directly by telephone or email them if you ever need any advice. They are available Monday to Friday 8.30am to 4.30pm Kind regards Access Diagnostic Tests UK Ltd

Posted 3 years ago

“Leaflet of the drug testing with information on how to use could be more clear with a simple template and design. Pricing of the product is too expensive considering it’s one time use. Should price range to £5-6.00. Overall fast delivery and service!!”

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Posted 3 years ago

“Poor presented packaging and information with kits. Had to email for clearer instructions before using tests. Have used and confused by how results were shown on strip initially, figured it out now. Probably wouldn't by this product again.”

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Posted 3 years ago

“Overall very good service; however, the new split cups are of very poor quality compared to the older style which had much former lids. The new ones are prone to leaking!”

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Posted 4 years ago

Dear Michael, Thank you for the feedback. We are sorry to hear that you have had a problem with the lids on the split cups. It may be worth looking at the screw lid cups as an alternative urine drug test kit as the lids can be screw tightened giving a much stronger seal. If you ever need any help or assistance, please do not hesitate to contact our UK Drug Testing customer support team directly for assistance or advice on 01263 731 168 during our office hours or send an email and they will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 4 years ago

“Fast, efficient service. However, the test itself is not brilliant - really need an awful lot of saliva to get a result. I think a pee test would be easier.”

Helpful Report

Posted 4 years ago

Dear Janet, We are very sorry to hear that you found the oral drug test difiicult to use. You may find these saliva drug testing tips useful https://www.ukdrugtesting.co.uk/blogs/news/how-to-get-accurate-reliable-saliva-drug-test-results As you say, it is much easier to obtain a sample for urine drug testing. We also have an extensive range of urine drug testing kits available. Our customer support team will be in contact with you to resolve this for you, or you may contact them yourself directly. If you ever have a problem using a drug test kit, or need any help or assistance, please contact our UK Drug Testing customer support team directly on 01263 731 168 during our office hours or send an email and they will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 4 years ago

“Confusing to read as even though 2 lines appear for a negative reading the top line is always more prominent, which can be misleading.”

Helpful Report

Posted 4 years ago

We are very sorry to here that you had difficulty understanding the result of the drug test. The prominence of the lines is not of any significance. The control line is often darker than the test line on a drug test. Two lines is a negative result You may find more information on this on our drug testing tips page https://www.ukdrugtesting.co.uk/pages/drug-testing-tips Our customer support team will get in contact with you on Monday to resolve this for you. If you ever need any help or assistance regarding a drug test result please always contact our UK Drug Testing customer support team directly on 01263 731 168 during our office hours Monday to Friday 8.30 to 4.30pm or send us an email for advice to customerservices@accessdiagnostics.co.uk Kind regards Access Diagnostic Tests UK Limited

Posted 4 years ago

“The instructions of the test was clear but it took me a little while to understand to ensure I was doing the test correctly”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you had difficulty with the test. Our customer support team will get in contact with you. If you ever need any help or assistance please do not hesitate to contact our UK Drug Testing customer support team directly on 01263 731 168 during our office hours Monday to Friday 8.30 to 4.30pm or send us an email for advice to customerservices@accessdiagnostics.co.uk or a photo of the drug test result for us to look at and we will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 4 years ago

“We had an issue with one of the tests but customer service was excellent and sorted it out for us no fuss”

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Posted 4 years ago

“Only received one of the ten items I ordered so had to call to chase other items. Packing mistake and still waiting for other items a week later”

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Posted 4 years ago

Thank you for the feedback Rebecca. Please accept our sincere apologies that there was an packing error with your order. I believe that our customer support team have now resolved this for you. If you need any further help or assistance please contact our UK Drug Testing customer support team directly on 01263 731 168 during our office hours or send us an email for to customerservices@accessdiagnostics.co.uk and they will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 4 years ago

“the kits seem easy to use although we are yet to try them”

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Posted 4 years ago

“Fast and prompt service, in a nice padded bag so pretty inconspicuous, the only thing I’ve found is that it says Ketamine can be detected from 3-5 days, I had some ketamine over 2 week ago but I’m still showing positive when I do a test. I have taken cocaine over the weekends but these are specifically for ketamine so can’t understand why it still posotive”

Helpful Report

Posted 5 years ago

Thank you for the feedback. We are pleased to hear that the tests arrived promptly. We are sorry to hear that the result was not what you expected. There are several possible explanations for your result. Sometimes Ketamine may be a contaminant in other drugs. There are also some medicines that give a false positive with ketamine. Our customer support team will be in contact with you to resolve this for you or you may contact them yourself directly on 01263 731 168 Monday to Friday 8.30 to 5 pm or e-mail customerservices@accessdiagnostics.co.uk. Kind regards Access Diagnostic Tests UK Ltd

Posted 5 years ago

UK Drug Testing is rated 4.6 based on 1,537 reviews