UK Drug Testing Reviews

Name: UK Drug Testing
Address: Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk, Aylsham,
Rating: 4.59

4.6 Rating 1,537 Reviews

91 %

of reviewers recommend UK Drug Testing

4.6

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About UK Drug Testing:

Drug and alcohol testing kits supplier. Specialists in rapid onsite workplace drug test kits for urine and saliva.

Visit Website

Phone:

01263 731 168

Email:

marketing@adtuk.co.uk

Location:

Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk
Aylsham,
NR11 6SZ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not work at all.they were duds which left me very annoyed absolutely useless”

Helpful Report

Posted 1 month ago

“The test I bought were tested against THC and Benzodiazepines and both tests I’ve tried gave negative results, where they have been use just few hours after people took the substances. Find this tests not reliable or useful.”

Helpful Report

Posted 7 months ago

Dear Jose,Thank you so much for taking the time to share your feedback about your experience with UK Drug Testing. We truly appreciate hearing from our customers and value your honest opinion. We would like to apologise for the unfortunate incident you encountered where the drug tests you purchased, designed to detect THC and Benzodiazepines, produced negative results despite being used shortly after individuals had consumed these substances. We understand your frustration and disappointment, as this certainly does not reflect the level of reliability and usefulness we strive to provide with our products. We sincerely apologise for any inconvenience caused and our customer support team will be in touch to resolve this for you and see if we can get to the bottom of the problem of why the drug tests did not work for you, on this occasion. We would greatly appreciate if you could provide our customer support team with specific details about your experience including photos of any results you did obtain, so that we may further investigate and address why the tests did not work for you, and to mnake sure that you are reading the results correctly. With a drug test 2 lines is a negative result (ie no drug detected), and one line is a positive result, which can be confusing. Once again, we thank you for reaching out to us and sharing your thoughts. We are committed to providing our customers with the best possible experience, and your feedback plays a crucial role in achieving that goal.

Posted 7 months ago

“Just my luck. It had a slight crack in it. Had to order another”

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Posted 9 months ago

We're very sorry to hear that the drug test kit that you ordered in April arrived with a crack in it. If you had contacted our customer support team at the time they would have replaced it for you. If you ever have an order arrive damaged, please contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm so that they can resolve any delivery issues. Kind regards UK Drug Testing Team

Posted 9 months ago

“Well it would have helped if you delivered the parcel that I ordered”

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Posted 1 year ago

We're very sorry to hear that your drug test order from January was not delivered Helen. Our customer support team will be in touch to assist you, or you may contact them yourself. If you ever have an order fail to arrive, please contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm so that they can resolve any delivery issues. Kind regards UK Drug Testing Team

Posted 1 year ago

“Bought the surface tester which looked for the presence of 8 potential substances. Swabbed an object which had visible residue and the results were negative for all substances. I later found out that the object had definitely been used for administration of one of the substances that was being tested for. I had followed all instructions exactly so was very disappointed to find that the test had failed. Would not recommend unfortunately.”

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Posted 1 year ago

Thank you for the feedback Rebecca. I'm sorry to hear that the results where not what you expected. Our customer support team will be in touch to assist you. Just make sure that you are reading the results correctly as it can be easy to misinterpret the results. Two lines (C and T) on the drug test are a negative result (ie no drugs detected ) even if the lines are faint, and if you see only one line (the C Line) and no visible T line this is a positive result (ie drug metabolites detected). Make sure that you are reading the test result at the correct time. If you are ever unsure please contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm if you require any assistance interpreting results. They are always happy to look at photos of results. Kind regards Kate Access Diagnostic Tests UK Ltd

Posted 1 year ago

“Purchased saliva test and it didn’t work very disappointing would not use again”

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Posted 1 year ago

Dear Mrs Pollard, we are very sorry to hear that the saliva drug test kits did not work for you. Just want to make sure you are reading the results correctly. Two lines (C and T) on the drug test are a negative result (ie no drugs detected ) even if the lines are faint and if you see only one line (the C Line) this is a positive result (ie drug metabolites detected) If you had no lines appear this is an invalid result and is usually do to an inadequate saliva sample being added to the drug test kit. Our customer support team will be in touch to resolve this for you. You can always contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm if you require any assistance or have any difficulties with the tests. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“They didn’t work”

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Posted 1 year ago

Dear Kayleigh, we are very sorry to here that the saliva drug test kits did not work for you. Just want to make sure you are reading the results correctly. Two lines (C and T) on the drug test are a negative result (ie no drugs detected ) even if the lines are faint and if you see only one line (the C Line) this is a positive result (ie drug metabolites detected) If you had no lines appear this is an invalid result and is usually do to an inadequate saliva sample being added to the drug test kit. Our customer support team will be in touch to resolve this for you. You can always contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm if you require any assistance. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“I was addicted to cocaine for ten years an I’m clean 4 months now !!! An I had to prove to my wife I’m still clean for us too move forward in our marriage so I ordered the drug test strips an although I’m clean I failed the test with these strips they are not accurate one bit an you can only imagine what this has done too my marriage of 35 years as my wife believes your tests strips are correct an very very accurate it says on the packaging !!”

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Posted 1 year ago

Dear Philip, We are very sorry to here that you are unhappy with the drug test kit results. The drug test strips are very accurate and reliable so your results are surprising. Just want to make sure you are reading the results correctly as the tests are very accurate and false positives are very rare. Two lines (C and T) on the drug test are a negative result (ie no drugs detected ) even if the lines are faint and only one line (the C Line) is a positive result (ie drug metabolites detected) If you had no lines appear this is an invalid result and is usually do to an inadequate sample being added to the drug test kit. Please contact our customer support team via chat, email or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm if you require any further assistance. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“Never received my order”

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Posted 1 year ago

Dear Veronica We are very sorry to here that your order did not arrive. Our customer support team have been in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“faint lines unreadable tests”

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Posted 1 year ago

Dear Eloise, We are very sorry to here that you have had a problem using and reading the drug test kit results. Two lines (C and T) on the drug test is a negative result even if the lines are faint and one line (C Line) is a positive result. If you had no lines appear this is an invalid result and is usually do to inadequate sample being added to the drug test kit. Our customer support team will be in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“Not worth the money bought two test that ad stated I failed on the yet I had done one by GP to I passed don't waste Ur money”

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Posted 1 year ago

Dear Cavell, We are very sorry to here that the drug test result was not as you expected. Our drug tests are very sensitive, and it is quiet possible that you could test positive on our drug test kit and then test negative at a later date with your GP. True false positives are extremely rare, so it may be that you are misinterpreting the result. Two lines (C and T) on the drug test is a negative result ( i.e. no drugs detected) and one line (C Line) is a positive result (drug detected). If no lines are visible, the result is invalid and is usually do to inadequate sample being added to the drug test kit. Sometimes over the counter medicines can produce a false positive. Our customer support team will be in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 1 year ago

“Claimed I’d failed when I’ve been clean for over two month, even proven wrong by blood test”

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Posted 2 years ago

Dear Kevin, We are very sorry to here that the drug test result was not as you expected. True false positives are extremely rare, so it may be that you are misinterpreting the result. Two lines (C and T) on the drug test is a negative result ( i.e. no drugs detected) and one line (C Line) is a positive result. If no lines are visible, the result is invalid and is usually do to inadequate saliva sample being added to the drug test kit. Sometimes over the counter medicines can produce a false positive. Our customer support team will be in touch to resolve this for you, or alternatively please call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“Purchased some ALLTEST 6 Panel Drug Direct Saliva Drug Testing Kits. DSD-863-MET Rated for Cannabis 12ng/ml THC up to 12hrs Four of our test kits were unable to detect oral THC even when test subject had consumed high strength cannabis minutes before taking the test. Tests were administered by an individual with clinical experience following the included instructions. We decided to test the final test kit with a 90% THC extract...did not detect THC either.”

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Posted 2 years ago

“Still not received items”

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Posted 2 years ago

Dear Robert, We are very sorry to here that you have not received your drug test kit order. Our customer support team have been in touch, but you do need to reply to their emails so they can resolve this for you, or alternatively call them on 01263 731 168 during office hours Monday to Friday 8.30am to 5pm. Kind regards Kate Access Diagnostic Tests UK Ltd

Posted 2 years ago

“Never received my order”

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Posted 2 years ago

Dear Karen, We are very sorry to here that you have not received your order . The Royal Mail tracking is showing it as delivered and left in a safe place. Our customer support team have been in touch, and will resolve this for you if you are unable to locate your parcel. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“MASSIVE JOKE this is. A test that can be used up to 5 days after supposed drug usage arrived to us 9 days after ordering. What is the point?”

Helpful Report

Posted 2 years ago

Dear Lukasz We are very sorry to here that your drug test kit took so long to arrive. It was dispatched by us the day it was ordered, on a Royal Mail 1st class delivery as selected by yourself. Please accept our apologies on behalf of the Royal Mail for the very slow delivery, and our apologies for any inconvenience caused to yourself. Our customer support team will contact you to resolve this for you. Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“I used one of these swabs and passed it but failed a swab at my workplace 2 days later. Not reliable at all”

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Posted 2 years ago

We are sorry that you the test did not give the results you expected. The window for detecting drugs in saliva is very short around 24 hours for most common drugs so these results are surprising. Our customer support team will be in touch with you to resolve this for you. If you ever have any queries please always contact our customer support team who will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 2 years ago

“I'm really sorry but I didn't get anything still wait for my Drug”

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Posted 2 years ago

Dear Anna, We are sorry that you have not received your order. Our customer support team will be in touch with you to resolve this for you. If you ever have any queries or an order that does not arrive please always contact our customer support team who will be happy to assist you. Kind regards Access Diagnostic Tests UK Limited

Posted 2 years ago

“Hi I never got my order its been 5 week”

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Posted 2 years ago

Dear David, We are very sorry to here that your order has not arrived. Our customer support team will be in contact with you today to resolve this for you. Please can you check that the delivery address on your order confirmation details is correct. If you require any further assistance in the future regarding a delivery please call customer support directly by telephone on 01263 731 168 or email them. They are always available Monday to Friday 8.30am to 4.30pm (excluding bank holidays) Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

“Ordered some tests recently and when I checked they only had a 9 month shelf life. I would have expected at least 12 months. I called to enquire about this and got nowhere!!!”

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Posted 3 years ago

Dear Barry, We are very sorry to here that you are unhappy with the expiry date of the drug test kits supplied. You can of course return them for a full refund if the expiry date is too short for you, or we will replace any that you have not used after the expiry date free of charge. We have had some supply chain issues and our normal delivery of this particularly drug testing product was delayed, so we do not currently have any longer dated stock of that particular drug test kit. We sincerely apologise for any inconvenience this may have caused to you. Our customer support team have contacted you by email and offered to replace the test kits if you have not used them by the expiry date. If you require any further assistance please call customer support directly by telephone on 01263 731 168 or email them. They are always available Monday to Friday 8.30am to 4.30pm (excluding bank holidays) Kind regards Access Diagnostic Tests UK Ltd

Posted 2 years ago

UK Drug Testing is rated 4.6 based on 1,537 reviews