UK Drug Testing Reviews

Name: UK Drug Testing
Address: Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk, Aylsham,
Rating: 4.59

4.6 Rating 1,518 Reviews

91 %

of reviewers recommend UK Drug Testing

4.6

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About UK Drug Testing:

Drug and alcohol testing kits supplier. Specialists in rapid onsite workplace drug test kits for urine and saliva.

Visit Website

Phone:

01263 731 168

Email:

marketing@adtuk.co.uk

Location:

Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk
Aylsham,
NR11 6SZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enquiry and order dealt with professionally and swiftly. Product landed following day”

Helpful Report

Posted 6 years ago

Thank you for the 5 star review and the wonderful feedback on the service Please do not hesitate to contact our customer services team if we can be of any further assistance. Kind regards, UK Drug Testing Telephone Monday to Friday 8.30 to 4.30pm. e-mail customerservices@accessdiagnostics.co.uk

Posted 6 years ago

“Very quick and discreet delivery, the tests are very easy to use and there is good instructions on how to use them.”

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Posted 6 years ago

Thank you for the 5 star review. We are very pleased to hear that the delivery was quick, and that you have found the tests easy to use. Please do not hesitate to contact our customer services team if we can be of any further assistance. Kind regards, UK Drug Testing

Posted 6 years ago

“Brilliant most reliable test I’ve had”

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Posted 6 years ago

Thank you for the 5 star feedback. We are very pleased to hear that the happy with the test. Please do not hesitate to contact our customer services team if we can be of any further assistance. Kind regards, UK Drug Testing

Posted 6 years ago

“Peace of mind for a very small price. Very helpful customer service, quick delivery, discrete packaging and easy to use product. Exactly what I wanted.”

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Posted 6 years ago

“Easy way of testing & reassurance on site for all team members.”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

Thank you for the positive review. We are pleased to hear that the delivery was very quick. Please do not hesitate to contact our customer services team if we can be of any further assistance. Kind regards, UK Drug Testing

Posted 6 years ago

“Very quick delivery excellent test and easy to use website also great that I don't get spammed with emails”

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Posted 6 years ago

Thank you very much for the 5 star review and the positive feedback. It is very much appreciated.

Posted 6 years ago

Thank you very much for the 5 star feedback

Posted 6 years ago

“Fast delivery Excellent quality product”

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Posted 6 years ago

Thank you for the five star review. We are pleased to hear that your delivery was fast and that you are pleased with the product.

Posted 6 years ago

Thank you for the 5 star review. We are very pleased to hear that the delivery was fast, and that you are pleased with the product. Please do not hesitate to contact our customer services team if we can be of any further assistance.

Posted 6 years ago

“quick service great customer care good value for money”

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Posted 6 years ago

We are very sorry to hear that you have not received your order yet. We are up to date with all our e-mails, so your e-mail may not have been delivered . I will ask customer services to contact you to resolve this for you. Alternatively, you may call them during our office hours Monday to Friday 8.30 to 4.30pm. You may also e-mail the customer services team on customerservices@accessdiagnostics.co.uk.

Posted 6 years ago

“Pleased with the service. Product easier to use with instructions.”

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Posted 6 years ago

Thank you for taking the time to leave feedback. We are very sorry to hear that you have not yet received any instructions with your order. I think this must have been a packing error as all test are supplied with an instruction sheet normally, as well as a colour chart if required. Our customer services team will contact you to resolve this for you and I will ask them to e-mail you instructions. Alternatively, you may call them during our office hours Monday to Friday 8.30 to 4.30pm. You may also e-mail the customer services team on customerservices@accessdiagnostics.co.uk. please accept our apologies for the error. We are glad to hear that you found the service and delivery prompt.

Posted 6 years ago

“False Positive”

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Posted 6 years ago

Thank you for taking the time to leave feedback. False positives are very unusual, but can occur with some over the counter medications. I will ask our customer services team to contact you to resolve this for you. Sometimes it can be a misinterpretation of the results. You may also call them during our office hours Monday to Friday 8.30 to 4.30pm or e-mail them on customerservices@accessdiagnostics.co.uk for advice.

Posted 6 years ago

Thank you for your review. We are sorry to hear that you had a problem with the result. False positive are very uncommon and are usually due to a cross reaction, inadequate sample collection, a failure to perform the test correctly, or a misinterpretation of the result. Customer services have tried to contact you several times to resolve this for you, but not had a reply. You can contact us by telephone Monday to Friday 8.30 to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk if you would like us to resolve this for you. You may also find our FAQ section useful https://www.ukdrugtesting.co.uk/acatalog/FAQ.html Kind regards, UK Drug Testing

Posted 6 years ago

“Easy to use”

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Posted 6 years ago

Thank you for the 5 star feedback. It is very much appreciated.

Posted 6 years ago

“A precision service”

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Posted 6 years ago

Thank you very much for the wonderful feedback.

Posted 6 years ago

“Great bit of kit! It's better to know how much is in your system & speedy delivery”

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Posted 6 years ago

Thank you for the feedback. We are very sorry to hear that you have ordered the wrong item, and that you found the description confusing. I will ask the customer services team to contact you to arrange to exchange the test kit for the item that you wanted. We will check the wording on the product description, to make sure it is clear that this is a multi-panel test that detects 6 drugs, and not 6 tests for Cannabis. You may also contact our customer services team yourself by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm

Posted 6 years ago

“Phoned customer service, did not rush me off the phone Answed all questions. Order 50 test this time to give out at work. 10 out of 10 for simplicity and fast service. Any one can do it. Results fast.”

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Posted 6 years ago

Thank you for taking the time to leave us such lovely feedback. Really pleased to hear that the customer services team did a great job and that you are finding the tests easy to use. Please do not hesitate to contact them if you require any further assistance.

Posted 6 years ago

“Very fast, reliable and efficient service.”

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Posted 6 years ago

Thank you for the 5 star review and feedback. It is very much appreciated

Posted 6 years ago

“Easy to order. Arrived quickly and in plain packaging for discretion and security.”

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Posted 6 years ago

Thank you for the great review. We really appreciate you taking the time to write it.

Posted 6 years ago

“Got everything on time”

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Posted 6 years ago

Thank you for the 5 star review. We really appreciate it.

Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

Thank you for the 5 star review. Glad to hear that your delivery was fast.

Posted 6 years ago

“I received the test after 2 days and the test made me very happy because my daughter proved me she stopped smoking”

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Posted 6 years ago

That's good news. Thank you for the 5 star review

Posted 6 years ago

UK Drug Testing is rated 4.6 based on 1,518 reviews