UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was professional, friendly and fast. Excellent communication from Vicky to identify what my actual needs where and to arrange the right support. Great communication via phone and email. The engineer explained everything as thy went along, was amazingly tidy and courteous throughout. I had a follow up query that occured to me after the engineer had left. The bill had been paid at this point but they arranged another visit to address my query. The query was totally down to me and not reflection of their work. Cannot fault (no pun intended) this company. Professional and diligent with excellent customer service from first through to last contact. Highly recommend”

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Posted 7 years ago

“Quick identification of problem and instant repair carried out.”

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Posted 7 years ago

“It all worked perfectly. Vicky arranged everything. Lovely young man arrived exactly when they said he would and was meticulous in his work. It was not an easy job but he was dilligent and - job done. NO MESS ! Perfect, a thank you to all the staff at UFH Services.”

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Posted 7 years ago

“I feel a little mean suggesting four stars but the work was only completed less than a week ago, so I need to see how things progress before, hopefully, concluding that five stars is a fair assessment. Contact by phone and email was efficient, the two engineers arrived precisely on tie, were polite and tidy in the way they went about the work. I was kept fully updated as they went about the task and the resulting work was explained to me in detail before they finished off. I felt that the service was good value for money.”

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Posted 7 years ago

“Initial contact with Vicky was very good and efficient. The 2 engineers arrived as arranged about 2 weeks later. They methodically found the problem and fixed it. Payment was requested and made within the hour. However, follow-up has been very poor. The report was not forthcoming. Annual business shutdown followed. Initial confidence has been severely tested. The report has now been received after 5 weeks. Only now can I start discussions with the installer about liability. I feel UHF have been efficient in fixing the problem and taking immediate payment but not following up with a timely report to apportion responsibility.”

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Posted 7 years ago

“We were impressed with UFH website, contacted them by phone and Vicky promptly responded with efficiency and friendly manner. Bradley duly arrived the following day due to a cancellation, on time and set about fixing an extensive underfloor heating system. Thermostats were supplied, fitted, tested and all done speedily and well. The resulting warmth throughout the flat is a joy!”

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Posted 7 years ago

“I called UFH Services on Friday afternoon and spoke to Vicky, who was absolutely great. The appointment was arranged within minutes and everything was handled quickly and efficiently. I was immediately impressed with the professionalism and friendly approach. When the engineer, Brad, arrived (exactly as scheduled) the sense of confidence was further strengthened as he could not have been more helpful. Within a short while he identified the point of the problem and working with extreme care, he managed to get the tile up without breaking it, which I really did not expect. After pinpointing the problem (trowel damage to the cable) it was repaired with care and a complete clean up of the area and final glue down and test of the cables was completed. Brad then walked me through his findings and took his time to show that the underfloor system was working well and had been installed well with no air-gaps or voids. Nothing was rushed or was too much trouble. I would thoroughly recommend UFH Services to anyone who has an underfloor heating problem. They were a pleasure to deal with from start to finish. Thanks Brad and Vicky - Great job and customer service!”

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Posted 7 years ago

“I had 2 failed electric ufh installations which they diagnosed correctly and quickly. 1.) Smooth and effective booking process - confirmation & follow up with details of what cost & work would be included 2.) Engineer (Brad) re-confirmed appt a few days prior & arrived when he said he would 3.) Rapidly diagnosed problems with reasonable & effective solutions proposed Overall a highly professional outfit that 'does what it says on the tin'. If you have an underfloor heating issue then I would 100% recommend these guys.”

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Posted 7 years ago

“After repairing our system a few weeks ago the same problem reappeared, on contact with UFH another visit within a couple of weeks was arranged, bearing in mind that we are located in the north east area of Scotland. On arrival, the engineers discovered another fault that was dually repaired within a couple of hours and so far no further problems have arisen. On both occasions the engineers were bang on time, did repairs and left our kitchen/dayroom in a spotless condition even after having to lift and break some tiling. Furthermore, to have travelled from south of England to us, a 9/10 hour drive, twice, do a great job considering the guys drove through the night to get to us, and not charge anything for the second visit is what I would call an excellent service and I have no hesitation in giving a huge thanks and recommendation for the first class service that was given to us. Great service from first call to Vicky to job complete. Ken Graham Arbroath”

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Posted 7 years ago

“After a long search on the internet for a UFH repair company I came across this company. Following a telephone discussion with Vicky she clearly explained the process and confirmed this in email. Once engineer Doug arrived all I can say from start to finish he was amazing. He located the fault and caused as little damage as possible to my tiles. He cleaned up and left no mess at all. His service was outstanding and he explained the whole process. To add to it all I was sent a report and photo images as evidence as it was clear my tiler had caused the damage. Would highly recommended. Miss Khan”

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Posted 7 years ago

“UFH Services was recommended by the manufacturer Heat Matt, also a good company. I was contacted by Vicky of UFH who explained clearly how the problem could be repaired efficiently at a fixed price. The team arrived on time on the agreed date in spite of a heavy snowfall in Scotland. The faults were identified quickly using the camera and equipment. this was followed by the removal of two tiles and repairs to damaged areas. I was very impressed by the efficiency and professional skills of all the people involved. What I thought was going to be a complete new floor and matt, was a repair and replacement of two tiles. There are still good companies and tradesmen in the building industry if you can find them, and this is one. B Fleming Glasgow March 2017”

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Posted 7 years ago

“Veritable magician - one tile in our wet room nearly lifted, with no other damage, and the underfloor heating fixed permanently! Very pleased as we had written it off!”

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Posted 7 years ago

“Excellent, friendly service from start to finish,highly recommended.”

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Posted 7 years ago

“I called UFH Services ltd after reading so many good reviews and can definitely recommend their services. From the moment I called and spoke to Vicky, to the arrival of Doug and Brad, I can honestly say this is a customer focussed business. Communication was excellent and after receiving my appointment date, I was kept up to date until the techs arrived. Both Doug and Brad were friendly and professional, expertly diagnosing a tricky problem. They performed the repair with confidence, expertise and good humour. I can wholeheartedly recommend their services.”

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Posted 7 years ago

“UFH is by far the most professional company I've dealt with in years. Vicky listen to our problem and was able to reassure me and that all was not lost. Within 10 mins of contacting UFH Vicky had sent over the relevant paperwork and within the hour I had an appointment for an engineer to visit the following Thursday. Vicky called to advise me that our engineer Brad would be with us at 10.10 am! He arrived on the dot. He was excellent he listened then took time to explain every step to me and that he would almost certainly be able to find and fix the problem. I immediately felt confident of his ability to resolve the problem. He found the fault took up one tile and fixed it all within 2 hours and showed me where the problem was how he'd fixed it how the mat worked and what my next steps were for the tiler. I can not fault the service I received and was extremely impressed from start to finish with the efficient, effective and professional service received.”

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Posted 7 years ago

“We contacted UFH on the Thursday and Vicky responded so quickly that within 2 hours the details were sorted and we had a second appointment of the day the following Tuesday. Brad arrived within 3 minutes of the planned time and was a really nice guy to have in the house - he really makes you confident that the work is being done well and is happy to explain what he is finding and doing at every stage. Fix was done within 2 hours and ready for our tiler to do his stuff - only 2 tiles had to be refitted - which has now been done.”

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Posted 7 years ago

“efficient,pleasant,accurate,on time,problem sorted.”

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Posted 7 years ago

“We had an amazingly quick experience with UFH Services. An engineer was in the area the day after we phoned and so within 24 hours of our call our broken thermostat had been replaced. Both Vicky and Brad were friendly, polite and efficient. We couldn't recommended UFH Services enough!”

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Posted 7 years ago

“Excellent service from start to finish. Vicky contacted me with a date, time and a step by step guide to exactly how and what would be done on the day. Brilliant service and fixed the problem. Highly recommended.”