UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a long search on the internet for a UFH repair company I came across this company. Following a telephone discussion with Vicky she clearly explained the process and confirmed this in email. Once engineer Doug arrived all I can say from start to finish he was amazing. He located the fault and caused as little damage as possible to my tiles. He cleaned up and left no mess at all. His service was outstanding and he explained the whole process. To add to it all I was sent a report and photo images as evidence as it was clear my tiler had caused the damage. Would highly recommended. Miss Khan”

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Posted 7 years ago

“UFH Services was recommended by the manufacturer Heat Matt, also a good company. I was contacted by Vicky of UFH who explained clearly how the problem could be repaired efficiently at a fixed price. The team arrived on time on the agreed date in spite of a heavy snowfall in Scotland. The faults were identified quickly using the camera and equipment. this was followed by the removal of two tiles and repairs to damaged areas. I was very impressed by the efficiency and professional skills of all the people involved. What I thought was going to be a complete new floor and matt, was a repair and replacement of two tiles. There are still good companies and tradesmen in the building industry if you can find them, and this is one. B Fleming Glasgow March 2017”

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Posted 7 years ago

“Veritable magician - one tile in our wet room nearly lifted, with no other damage, and the underfloor heating fixed permanently! Very pleased as we had written it off!”

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Posted 7 years ago

“Excellent, friendly service from start to finish,highly recommended.”

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Posted 7 years ago

“I called UFH Services ltd after reading so many good reviews and can definitely recommend their services. From the moment I called and spoke to Vicky, to the arrival of Doug and Brad, I can honestly say this is a customer focussed business. Communication was excellent and after receiving my appointment date, I was kept up to date until the techs arrived. Both Doug and Brad were friendly and professional, expertly diagnosing a tricky problem. They performed the repair with confidence, expertise and good humour. I can wholeheartedly recommend their services.”

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Posted 7 years ago

“UFH is by far the most professional company I've dealt with in years. Vicky listen to our problem and was able to reassure me and that all was not lost. Within 10 mins of contacting UFH Vicky had sent over the relevant paperwork and within the hour I had an appointment for an engineer to visit the following Thursday. Vicky called to advise me that our engineer Brad would be with us at 10.10 am! He arrived on the dot. He was excellent he listened then took time to explain every step to me and that he would almost certainly be able to find and fix the problem. I immediately felt confident of his ability to resolve the problem. He found the fault took up one tile and fixed it all within 2 hours and showed me where the problem was how he'd fixed it how the mat worked and what my next steps were for the tiler. I can not fault the service I received and was extremely impressed from start to finish with the efficient, effective and professional service received.”

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Posted 7 years ago

“We contacted UFH on the Thursday and Vicky responded so quickly that within 2 hours the details were sorted and we had a second appointment of the day the following Tuesday. Brad arrived within 3 minutes of the planned time and was a really nice guy to have in the house - he really makes you confident that the work is being done well and is happy to explain what he is finding and doing at every stage. Fix was done within 2 hours and ready for our tiler to do his stuff - only 2 tiles had to be refitted - which has now been done.”

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Posted 7 years ago

“efficient,pleasant,accurate,on time,problem sorted.”

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Posted 7 years ago

“We had an amazingly quick experience with UFH Services. An engineer was in the area the day after we phoned and so within 24 hours of our call our broken thermostat had been replaced. Both Vicky and Brad were friendly, polite and efficient. We couldn't recommended UFH Services enough!”

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Posted 7 years ago

“Excellent service from start to finish. Vicky contacted me with a date, time and a step by step guide to exactly how and what would be done on the day. Brilliant service and fixed the problem. Highly recommended.”

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Posted 7 years ago

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Posted 7 years ago

“Good service which fixed the problem in my floor. The work was done efficiently and cleanly. I would recommend them if you have a problem with electric underfloor heating.”

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Posted 7 years ago

“From the initial booking to the ongoing customer service (calling one hour before), and then the onsite support I cannot fault the service. At each step, an explanation was given letting us know the 'what was happening' and the 'why this needs to be looked at'. The cleanliness of the work and the attention to detail has been first class. I would highly recommend this company of you have any issues with your underfloor heating - excellent customer service and highly skilled people. A real pleasure!”

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Posted 7 years ago

“I must comment, that UFH have provided an excellent and professional service, the technician (Dougie Ingram) was polite, extremely patient & informative with the ph regarding the works he was carrying out etc.”

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Posted 7 years ago

“Vicky booked our appointment she was so efficient and in a 10 min conversation was more helpful than both the company we purchased the flooring from and the builder we used to install it. Doug arrived at my customers house was extremely polite and located the problem within 5 mins. within 2 hours Doug had lifted the 2 tiles necessary repaired the faulty wire and cleaned up after himself. He was extremely professional and tidy. On the whole UFH have saved me a huge headache as i thought we were going to have to rip the customers flooring up and start from scratch. I would highly recommend them, so if your having problems with your underfloor heating. look no further than these guys. Thanks form a very satisfied customer.”

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Posted 7 years ago

“UFH provided a superb service. From the initial contact with Vicky, I knew we had made the correct decision in instructing UFH to solve our potentially very costly problem! Doug arrived on time, it was obvious from the start the Doug knew what was required when working in an high end occupied property. He looked at the problem, explained how he would fix it and then did so with the minimum amount of fuss. His interaction with the client was first class. He also rectified a previously unidentified problem whilst he was there. I have no hesitation in recommending UFH as I'm sure like me, you will be delighted with the service.”

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Posted 7 years ago

“What a great service end to end. We're builders and had a problem with a new installation of underfloor heating on our latest build. We couldn't find the fault via the normal means and was reluctant to take up 50m2 of engineered oak wooden flooring as you could imagine. We found out about UFH through another tradesman and I must say, what a great service they provided. Doug was there for about 15 minutes and found the fault, he waited for us to take the floor up properly, fixed the issue and we re-fitted the floor. You wouldn't even know that we had a fault. Couldn't recommend UFH more highly. Brad from Build56 and the Bald Builders........”

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Posted 7 years ago

“After having a major issue with the contractor that had installed our new underfloor heating in our kitchen, they were just giving us the run around and not doing anything to get it fixed. UFH saved the day! Brilliant service, really knew what they were doing and explained exactly what steps they were going to take to resolve the issue as well as leaving instructions for the tiler to take note of when he comes in to relay the tiles. I honestly can not thank UFH enough.”

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Posted 7 years ago

“He came, he saw, he fixed! We inherited an underfloor heating system with our house and it never worked. No one would touch it until I managed to find this company. They were very clear about the service and pricing. They gave me a date, turned up on time and fixed it. It was brilliant!”

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Posted 7 years ago

“The underfloor heating failed, and I did all the checks I could before deciding it was a job for the professionals. UFH were excellent from the beginning - explained what they would do and how it would work (and the cost!). They even sent through a detailed document on responsibilities & who would need to do what! On the agreed day, I got a call an hour before the guys turned up, who were extremely professional and friendly. They explained what they were doing, and brought in a ton of kit. They'd worked out the problem - which was an issue with the original installation - and had to take up a tile. They brought in their own hoover and did a really tidy job! It wasn't cheap, but there were 2 guys here for several hours, and they did a great job, fixing a couple of install errors. I have no hesitation recommending them to anyone else.”

Helpful Report

Posted 7 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews