UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

Metrics

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars all the way. From my first contact with the office I never felt any pressure to use the service. On the day of the repair I was informed when the engineer would be arriving. Doug and his apprentice were great and really friendly. They found the fault quickly and cracked on and fixed it. Managed to only take up one tile with no other damage to the rest of the floor. They also made no mess and left my kitchen how they found it. Couldn't recommend enough.”

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Posted 8 years ago

“Very good communication from Office. Sunday visit in order to gets things fixed for Xmas. Engineers knowledgable, quick and pleasant. Would recommend this Company - not the cheapest, but you get what you pay for.”

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Posted 8 years ago

“Very happy with the service. Great communication from the office and the engineer. Paid a reduced rate as they found fault with the thermostat and not the floor mat.”

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Posted 8 years ago

“Team were excellent, determined to resolve the problem. Kurt proved to be an able assistant (& drank lots of tea).”

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Posted 8 years ago

“I can only concur with all the other reviews, the guys were on time, polite, very professional and extremely efficient. Our problem was just before Christmas on a new installation and I was extremely upset, but Vicky fitted us in very quickly, even bringing the appointment forward so it was done in time for Christmas. I would highly recommend this company to anyone.”

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Posted 8 years ago

“Identified problem quickly and efficiently.Impressive equipment arrived on time ,one tile removed and all sorted in just over an hour ..First class.”

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Posted 8 years ago

“Personable guys, knowledgable and friendly. Our electrical issues were quickly resolved, highly recommended!!”

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Posted 8 years ago

“Excellent service form UFH, from the initial call through to making our underfloor system work they are a pleasure to deal with. Vicky organised an appointment to suit, even calling us on a Sunday to confirm and remind us. Doug turned up as expected and unlike some ‘trades’ we have dealt with over the years he’s fully house trained and a really nice bloke. Not to mention he was on the case with his diagnostic kit within 5 minutes, identifying and resolving the issue, a problem arising from an incorrect installation. I’d have no hesitation to recommending UFH to anyone with an electrical underfloor heating system that’s leaving them cold!”

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Posted 8 years ago

“Another rescue fitted in, from so far away. Thanks Doug. All the best.”

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Posted 8 years ago

“An excellent service today by UFH to repair a cut heating cable under a tiled bathroom floor. The operator explained the process prior to repair. Within the hour he had joined the cables, checked the connections, turned on the UFH mat and confirmed with the FLIR that the mat was heating up. Overall very impressed and would recommend UFH Services fo a professional repair and not a tidy job.”

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Posted 8 years ago

“Impossible to fix - so said 2 electricians and a local tile store. They hadn't heard of UFH. The only way to describe the service from UFH is extremely efficient, from our first contact with Vicky(2 hours after submitting the online form) to having the work done. Doug and Brad arrived on time and within an hour had the problem identified and repaired, with only one tile damaged.Absolutely amazing. No more cold feet- thanks very much”

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Posted 8 years ago

“just had an engineer out to repair a problem to our underfloor heating very nice pleasant chap very proffesional found the problem straight away and repaired it lifting the tiles without damage and gave advice on relaying those tiles would highly reconmend this company”

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Posted 8 years ago

“Very impressed with the whole service from booking the appointment with Vicky to Brad who attended. Brad was able to clearly explain where and what the fault was, then fix the fault. Wouldn't hesitate to recommend to others.”

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Posted 8 years ago

“BRILLIANT, what a lovely couple of guys, only needed a new thermostat, but they were so helpful, and really pleasant.”

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Posted 8 years ago

“The engineers, Brad and Doug, arrived exactly as arranged at 7.30am. They immediately and unasked removed their boots as soon as they came into the house. Then they very quickly assessed the job - to get the underfloor heating working in 3 separate locations. They explained the faults clearly, told me the options and the costs and when I agreed the work to be done, they carried it out straightaway. They kept me informed at all times, used a viewer to demonstrate the floors were heating up as required, then showed me how the new timers operate - including testing me to see if I could do it by myself! Totally professional throughout. As they were leaving - after taking only 1 hour, which was impressive - Vicky called to check all was satisfactory and to arrange payment. Very pleased with the whole service and would definitely recommend them.”

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Posted 8 years ago

“Totally professional attention from the initial phone call to Vicky to saying a Thank You to Brad my floor problem was resolved at the time agreed and to my entire satisfaction Happy to recommend them.”

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Posted 8 years ago

“The engineers were able to get to us much earlier than originally planned for which we were very grateful. They identified the problem almost immediately and also pointed out a situation with the installation which was not a problem today but would almost certainly have become in the future. So they corrected that as well. They worked very quickly and cleaned up as they went along.”

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Posted 8 years ago

“From the initial enquiry through to resolving the problem , this company were extremely efficient and a pleasure to deal with. They managed to fix our underfloor heating after an electrical fire and our own electrician said was unable to be repaired. I would definitely recommend ufh services , they were extremely helpful and efficient. Arrived on time and cleaned up any mess afterwards. It is a pleasure to find a company who go out of their way to help their customers. Many thanks Vicky , brad and doug”

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Posted 8 years ago

“Excellent service and fixed the problem.”

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Posted 8 years ago

“When the 8-year old electric under-floor heating in our bathroom packed up, we first of all contacted the installer. He checked it, found a live/neutral fault but could not offer a fix. We really missed it, especially as the days got colder. I found UFH on a Google search and was impressed with their website and reviews. From the booking process (thanks Vicky!) to the repair, everything was handled efficiently, without fuss and without mess. The fitter arrived promptly, effected a repair within one hour without damage to the tiles and was courteous and helpful throughout. You have another very satisfied customer, UFH!”

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Posted 8 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews