UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just had an engineer out to repair a problem to our underfloor heating very nice pleasant chap very proffesional found the problem straight away and repaired it lifting the tiles without damage and gave advice on relaying those tiles would highly reconmend this company”

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Posted 7 years ago

“Very impressed with the whole service from booking the appointment with Vicky to Brad who attended. Brad was able to clearly explain where and what the fault was, then fix the fault. Wouldn't hesitate to recommend to others.”

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Posted 7 years ago

“BRILLIANT, what a lovely couple of guys, only needed a new thermostat, but they were so helpful, and really pleasant.”

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Posted 7 years ago

“The engineers, Brad and Doug, arrived exactly as arranged at 7.30am. They immediately and unasked removed their boots as soon as they came into the house. Then they very quickly assessed the job - to get the underfloor heating working in 3 separate locations. They explained the faults clearly, told me the options and the costs and when I agreed the work to be done, they carried it out straightaway. They kept me informed at all times, used a viewer to demonstrate the floors were heating up as required, then showed me how the new timers operate - including testing me to see if I could do it by myself! Totally professional throughout. As they were leaving - after taking only 1 hour, which was impressive - Vicky called to check all was satisfactory and to arrange payment. Very pleased with the whole service and would definitely recommend them.”

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Posted 7 years ago

“Totally professional attention from the initial phone call to Vicky to saying a Thank You to Brad my floor problem was resolved at the time agreed and to my entire satisfaction Happy to recommend them.”

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Posted 7 years ago

“The engineers were able to get to us much earlier than originally planned for which we were very grateful. They identified the problem almost immediately and also pointed out a situation with the installation which was not a problem today but would almost certainly have become in the future. So they corrected that as well. They worked very quickly and cleaned up as they went along.”

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Posted 7 years ago

“From the initial enquiry through to resolving the problem , this company were extremely efficient and a pleasure to deal with. They managed to fix our underfloor heating after an electrical fire and our own electrician said was unable to be repaired. I would definitely recommend ufh services , they were extremely helpful and efficient. Arrived on time and cleaned up any mess afterwards. It is a pleasure to find a company who go out of their way to help their customers. Many thanks Vicky , brad and doug”

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Posted 7 years ago

“Excellent service and fixed the problem.”

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Posted 8 years ago

“When the 8-year old electric under-floor heating in our bathroom packed up, we first of all contacted the installer. He checked it, found a live/neutral fault but could not offer a fix. We really missed it, especially as the days got colder. I found UFH on a Google search and was impressed with their website and reviews. From the booking process (thanks Vicky!) to the repair, everything was handled efficiently, without fuss and without mess. The fitter arrived promptly, effected a repair within one hour without damage to the tiles and was courteous and helpful throughout. You have another very satisfied customer, UFH!”

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Posted 8 years ago

“After Vicky arranged and kindly brought forward my appointment, Brad and Louis came to fit my new Underfloor Thermostats, they were on time, extremely professional and came with a polite "can do" approach, and although after the install we had a hitch with my system (not UHS fault) they went away and got new thermostats and solved the issue! To be honest they could have gone back to the office and left me high and dry but they were real Pro's and came back and exceeded my expectations - I can honestly recommend UFH if you get stuck with any underfloor challenge - The customer focus from Louis in particular was refreshing and greatly appreciated - Thanks so much to all the Team. Andy in Norfolk now warm again :-)”

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Posted 8 years ago

“I was very apprehensive about getting the underfloor heating fixed as I didn't even know a company like UFH existed. I thought there would be a lot of mess and disruption as I fully expected the whole floor would have to come up. However I needn't have worried. The engineers explained the whole diagnostic process, identified the fault, repaired it, made sure it was electrically safe and then left the site clean and tidy. In fact only 2 tiles needed to be removed to effect the repair. A great service from a professional team, I can highly recommend them.”

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Posted 8 years ago

“Engineer was very friendly, efficient, tidy and explained all I needed to know and fixed the problem with the minimum of mess. Highly recommend”

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Posted 8 years ago

“Good reliable service very trustworthy and professional”

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Posted 8 years ago

“Outstanding service. I had to wait a few weeks to get an appointment, as they are clearly in demand. But it was well worth the wait. Helpful, friendly and accommodating throughout. I wouldn't hesitate to recommend them.”

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Posted 8 years ago

“I checked the reviews for UFH first before contacting them and they lived up to the fantastic reviews. From the initial telephone call with Vicky who explained the process, supplied the relevant information and booked an appointment for me, to Doug and Brad fixing the problem. They were quick and efficient and left the room as they found it with no mess left behind. Another great aspect was that is was a fixed price and it didn't matter how many faults there were. Another company had given me a price but it varied depending on the number of faults, so I was concerned if I used them that it would be cheaper to replace the whole floor. With UFH there were no hidden costs. I would definitely recommend UFH.”

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Posted 8 years ago

“Excellent service from the moment we first made contact via UHF website. We had been told by 2 different electricians that the whole floor would need lifted. UHF fixed problem by lifting one tile. Professional staff and very efficient service. Would highly recommend UHF .”

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Posted 8 years ago

“We have recently moved into our house and unfortunately found the under-floor heating downstairs not to be working. We had UFH booked in and had a visit from Brad and Doug. They turned up on time and have been nothing but polite and professional throughout. They took the time to pick up some additional parts and did a great job. Would happily recommend them and UFH, a pleasure to deal with, thanks again!”

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Posted 8 years ago

“The lady in the office booked a date for the works to be done. I was called and given notice as to what time the guys would arrive and this was updated because of only a half hour delay which is very rare these days. The lads turned up and set about their work with great professionalism. They were very tidy and kept the dust and debris down to a minimum. They fixed the job and tested everything before leaving the house as clean and tidy as they found it. What more can you ask for. Paul DPI LTD Leeds.”

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Posted 8 years ago

“I checked out the site reviews before booking my repair and was not dissappointed. Vicky kept in touch through the whole process and despite motorway delays Doug and Brad still made it to the house.They were cheerie on arrival were very pleasant and professional and fixed the problem with the sensor. I tried to obtain a company in Scotland but they didn' t call back!! Extremely pleased with the whole UFH process and would definately use this company again.”

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Posted 8 years ago

“Brad and Doug were extremely professional, working quickly and neatly to locate the fault and explain what had happened. They collaborated well with our installer to help them remove only one tile and complete the repair without disturbing the rest of the bathroom. We are very pleased with the service and effectiveness of the repair. The overall service from Vicky in the office to the completion of the work has been impressive.”

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Posted 8 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews