UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My underfloor heating out of the blue stopped working. I called the company that i had purchased it from and whilst they were helpful was told to send someone out to inspect it would cost me £500 and extra to fix it if it was proved to be a fault other than a manufacturing fault ie break in the element under the tiles. I called UFH and two very nice and knowledgable engineers have been early this morning, on time, and fixed it for me all for one price. Only one tile was brought up, no others were damaged which was a relief as i only have one replacement! Once fixed they also did a great job of tidying up. Excellent work and i am so pleased it is fixed and they made it look simple. I hope i don't have to call them again but would not hesitate to use UFH again and i would highly recommend them. Vicky in the office is very thorough and will confirm everything that is being organised and achieved after the work is carried out. Whole experience was very professional.”

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Posted 8 years ago

“Efficient, considerate and professional service.”

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Posted 8 years ago

“Both engineers , Doug and Brad very helpful and knowledgeable, put us at ease with a potentially serious problem. Would use the company again without hesitation. Vicki in the office really helpful in accomodating our appointment. Top company. kind regards Mark Seltzer”

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Posted 8 years ago

“Excellent service. Turned up on time and managed to fix the problem, even though it turned out to be somewhat more problematic than first thought. Very professional, polite and knowledgeable staff. The two engineers that called were both employed directly by UFH Services, which was very reassuring. Couldn't be happier.”

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Posted 8 years ago

“Turned up exactly when promised, explained what they were going to do and just got on with it. Efficiently found the fault and fixed - huge array of tools available. Even spent time battling the new thermostat to prove the fix was working. Cleaned up very effectively. Friendly throughout.”

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Posted 8 years ago

“Thank you to UFH and particularly employees Doug and Brad for a friendly, professional and efficient service. They were extremely punctual and took time to explain the issues that needed attention. We would recommend UFH to anyone who has problems with underfloor heating.”

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Posted 8 years ago

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Posted 8 years ago

“Excellent. They came on the appointed day. Engineers were efficient , friendly and professional. Visit was well co ordinated by Vicky. A good service which I wish I had discovered earlier. Before finding them, I had spent months of wasted effort waiting on quotes from others who either declined the job or didn't turn up.”

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Posted 8 years ago

“Problem identified and fixed quickly and efficiently. Both individuals were knowledgeable, polite and quite entertaining. It is reassuring to know that they are employed directly by you rather than being contractors operating at arm's length and with no real interest in the company's reputation. Thanks John Gleadall”

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Posted 8 years ago

“What can I say..... The best customer service I have had in a long time, from the moment I called Ufh services for some advice on my broken heating I was impressed. I had previously struggled to find a company who could find out what the problem was but Ufh services ensured me they would be able to fix the problem and they did. I initially telephoned for some advice and after sending photos by emailto arrange a diagnostic test to be carried out, I was pleasantly surprised that they could do such a thing but not only that it was arranged to be done the very same day. The guys who came to carry out the test had been working up north all week and being Thursday afternoon were on their last job and on their way home, they detoured to my address to fit me in. On arrival they were friendly and polite, they got to work straight away and discovered the problem within minutes. They discussed with me the ease of the job and when I asked if they could fit me in to fix the problem as soon as, they went out of their way to stay and fix the problem there and then. The worked quickly and tidied up after themselves. I would highly recommend the company to anyone. Thanks guys!!”

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Posted 8 years ago

“The underfloor heating had not worked since before I moved in 4 years ago. The two engineers quickly assessed the system and informed me that it was beyond economical repair. They then gave me advice about an appropriate new system. I am extremely grateful for their honesty and helpful advice and would have no hesitation in recommending them and the company.”

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Posted 8 years ago

“Was very impressed with the services of ufhservices ltd. Vicky in the office was very efficient and the two engineers who arrived well before their appointed time of 7.0am did an excellent job of finding and repairing my underfloor heating fault. They were very pleasant, clean and tidy. I would have no hesitation in recommending this firm. Thank you ufh. June Waddingham”

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Posted 8 years ago

“Floor fixed in professional and competent manner quickly and efficiently by two very pleasant and helpful engineers. Hope not to need this service in the future but wouldn't hesitate to recommend!”

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Posted 8 years ago

“I have had two visits to resolve our underfloor heating problems in our open plan kitchen and living area. On the first visit they successfully identified the problem areas and fixed two of them. Unfortunately the third was under a fixed kitchen cabinet but a second visit was set up and this has been resolved. The engineers were punctual and in good humour on both visits and do not stop until they have identified the issue and then do their utmost to resolve them. In addition to this Vicky at their HQ is very efficient and always responds within the given timescales. Overall very happy and a relief to find that such a company with this expertise and service level exists.”

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Posted 8 years ago

“Doug &brad--arrived early -which was absolutely wonderful-so often people are late or don't even turn up at all -I went out & invited them in- they repaired 2 situations without the need to lift any tiles-they explained what they were doing every step of the way-the were so very professional -they worked quickly & efficiently with a most pleasing manner- -vicki welcomed us to the co.& made all the arrangements in a most friendly manner -I cannot recommend the services of this co.highly enough-10 out of 10 is not a high enough score KEITH & MARLANNE ANDREWS”

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Posted 8 years ago

“The underfloor heating in our completely refurbished bathroom hasn't worked since the tiles were laid. UFH Services were contacted by our electrician who was unable to find the problem. We had to wait quite a while for them to come but that's our fault for living in the back of beyond! They actually came on a Sunday to fit us in. Very efficient, pleasant and professional with some impressive kit. Needed to lift a couple of tiles to fix a couple of breaks but we d tidyare assured our heating now works. Unbelievably clean and tidy - they left my bathroom cleaner than they found it.”

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Posted 8 years ago

“Very professional service all round, starting with the office. The chaps who came knew what they were doing, had first rate kit, fixed the problem and were very neat and tidy. I had a new thermostat fitted which sadly needed a new floor probe but they did it so well I had a second one done too whilst they were on site. Not cheap though, but well worth it.”

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Posted 8 years ago

“Celia jupp west wickham Excellent service. Underfloor Heating had not worked since being installed in new ensuite, had problems getting the electrician to do anything but when these people were contacted they came within an hour due to a cancellation. They located the fault, removed a tile , repaired the wiring and cleaned and left all within 1 and a half hours. Have now to get the builder to relay the tile but I am assured it will now work.”

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Posted 8 years ago

“WE WERE VERY CONCERNED ABOUT OUR UNDERFLOOR HEATING IN OUR CONSERVATORY. IT WAS OBVIOUS TO US THAT THE HEATING WAS NOT PERFORMING PROPERLY. WE CONTACTED UFH SERVICES LIMITED TO ARRANGE FOR A CHECK. HAVING NEVER DEALT WITH THIS COMPANY BEFORE WE DID WORRY AS TO THEIR EXPERIENCE AND FRANKLY TRUSTWORTHINESS. THE PROMPT SERVICE WE RECEIVED WAS FANTASTIC. THE PROBLEM WAS IDENTIFIED WITHIN AN HOUR AND A REPLACEMENT WAS INSTALLED THERE AND THEN. THE ENGINEERS PROVIDED US WITH CLEAR OPERATING INSTRUCTIONS AND WE HOPE THAT OUR PROBLEM IS RESOLVED. I SHOULD ALSO ADD THAT THE TWO ENGINEERS EVEN REMOVED THEIR SHOES BEFORE THEY ENTERED OUT HOUSE... NICE ATTENTION TO DETAIL. ON OUR EXPERIENCE SO FAR I WILL CERTAINLY RECOMMEND THIS FIRM TO OTHERS. IT WAS MADE CLEAR TO US THAT IF ANY PROBLEMS OCCUR WE SHOULD GET BACK TO THEM STRAIGHT AWAY.”

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Posted 8 years ago

“Doug &brad arrived early-which was excellent- so many people are late or do not arrive at all-I went out to invite them in-their approach was totally professional,with an explanation of what was being done as they went along-completely fixed 2 situations without the need to uplift any tiles-completed work very quickly with a friendly approach- total satisfaction --vicki made all arrangements with a very professional service being adaptable to our needs -I would have no hesitation in recommending the services of UFH---Keith & Marlanne Anrews”

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Posted 8 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews