UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

Metrics

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doug arrived spot on time at 7-30 am & solved a worrying problem. He did this efficiently & very professionally & it was a pleasure to deal with him. My recommendation is that you give him a pay rise as he deserves it!”

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Posted 6 years ago

“Excellent, friendly and efficient service from start to finish! First contact with Vicky on the phone who was really friendly and helpful. A visit was arranged within a week, Brad turned up at the time arranged and quickly and efficiently located the source of the problem. Thankfully it was the thermostat so easily rectified. He was very informative and explained what he was doing throughout the visit. Completely happy with the service received - no hesitation in recommending this company.”

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Posted 6 years ago

“From the first contact with this company I was very impressed with their professional attitude and excellent communication. When Lois and Brad arrived on site they very quickly identified where the fault was under the tiles. they carefully removed one tile and excavated the adhesive and latex to reveal a burnt out end tail. this was repaired and the system tested to reveal all working. I was then able to re-bury the cable and replace the tile. you can't see any evidence now. Happy customer!!! I would highly recommend this company.”

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Posted 6 years ago

“I'm pleased to confirm the excellent service provided by UFH The problem was located and identified within a few minutes and fixed within an hour Quick, efficient, no mess”

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Posted 6 years ago

“From our first telephone contact with UFH the assistance and good service we received was excellent. Every conversation with Vicky was clear, and confirmed by email within the same day. The operative arrived on time, quickly located the damage, and made the repair with minimum of disruption, leaving the whole area clean as a whistle. From my experience of their service, I highly recommend UFH.”

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Posted 6 years ago

“Great service from first phone call to completion of work. Brad located the fault before the kettle had boiled! Problem explained fully and remedied in less than 2 hours. Would recommend UFH to anyone, thanks very much.”

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Posted 6 years ago

“Good communication before site visit, punctual. The Engineer (Doug) was excellent, friendly, efficient and let me know exactly what he was doing, and why. Had to break out one floor tile - could have been worse. Problem sorted. Doug also gave some useful money-saving tips for future operation of the system. My only gripe - the cost!!”

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Posted 6 years ago

“after discovering a fault with a customers underfloor heating system I called UFH. within one hour an engineer attended site. a further hour saw the problem rectified and the system back up and running. i found the engineer very knowledgeable and very friendly. hopefully we wont require your services again but if we do i will be happy to use you. please pass our thanks on to your engineer (doug i think)”

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Posted 6 years ago

“very efficient, all explained in advance. technician who attended the property excellent”

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Posted 6 years ago

“Punctual, polite and friendly. After investigation carefully explained that the heating element was beyond repair due to incorrect initial installation.”

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Posted 6 years ago

“Efficient clean operation with minimal fuss and disruption - state of the art machinery to detect problems under tiling without digging up the floor! Very tidy operator who was obviously very experienced and diagnosed the problem quickly and cleanly leaving everything vacuumed and immaculate. Thank you.”

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Posted 6 years ago

“Highly recommended, established contact quickly and communication was polite and extremely professional from start to finish. Identified fault under stone floor extremely quickly and fixed cable. Friendly, professional engineer, mirroring a previous review, why can’t all service businesses be like this? Well done!!1”

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Posted 6 years ago

“No-one wants broken UFH - it's just miserable. But from that grudging moment of accepting that it's knackered and someone needs to fix it I can't imagine a better outfit than these guys. Everything they said would happen did, on time, and while I did wince a little at the quote, when I saw the expertise and work that was needed I totally got it. Professional, careful and very knowledgable (including Vicky on the phone) - wish everyone was like you lot!”

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Posted 6 years ago

“First class service from a professional company, Doug the engineer located and repaired the fault quickly with minimum upheaval.”

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Posted 6 years ago

“Professional organisation from start to finish. Repair operative was friendly, polite and would not stop until he found all the faults and repaired them. Heating system now works as if new. Highly recommended from my experience.”

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Posted 6 years ago

“We still have to wait until our builder's screeding has proved before fully testing the repair. But, given the expertise and hard work Brad expended on the fault, we have every reason to be confident of success. Confronted with a particularly tricky problem, he thought his way round it, spending several hours with us locating the difficulty and effecting a repair. And he did this with unfailing good humour, which was a real bonus.”

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Posted 6 years ago

“UFH contacted me after I initially contacted the company who supplied the heating source for my conservatory. We have had exemplary service and communication with UFH throughout the process from start to finish. My problem could not be fixed which I think was more of a disappointment to the engineer and UFH than myself (things happen). An installation error had caused the system to fry itself and was beyond repair. UFH was decent enough to reduce their cost as it could not be fixed. Thanks to Vicky who explained the whole process and laughed at my jokes.”

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Posted 6 years ago

“I was so disappointed and anxious when my underfloor heating didn’t work; I didn’t know what to do until I contacted UFH services. I was immediately reassured by Vicky that the fault would be fixed and the floor would heat as it should after the engineer visited. Vicky also explained exactly how that would happen in great detail from start to finish. Doug the engineer arrived and immediately got to work. I was fascinated as I watched him find the fault and then do the repair. Throughout the process Doug explained what he was doing. I can throughly recommend this highly professional company for their customer service and the expertise of the engineer. Thank you UFH Services Ltd”

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Posted 6 years ago

“We were delighted with the efficient way the fault was diagnosed and fixed. Our engineer was delayed by the previous job and it was early evening when he reached us but he still gave his very best attention to our problem. Thank you UFH for giving us warm floors again.”

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Posted 6 years ago

“Excellent communication throughout ,Friendly and supportive and advised us of the problems and gave us options in order to solve the heating problem I was very pleased”

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Posted 6 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews