UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,in both the response time and work carried out. Very reassuring to know that from the first phone call tocompletion that the problem was sorted! Very satisfied. George Harris”

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Posted 6 years ago

“The usual great service from well trained experts. Quickly diagnosed the issues. Suggested that I would probably be better advised to replace the underfloor heating rather than spend money on repairs which could not be guaranteed because of the nature of the system. A very constructive and well informed discussion. Will have no hesitation in using the team again.”

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Posted 6 years ago

“Brilliant service. Problem sorted very quickly and professionally. Very nice guy who arrived exactly on time.”

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Posted 6 years ago

“Doug arrived on time and immediately set about understanding and solving the problem with our system. He precisely located the fault, carefully lifted the flooring, made the necessary repairs and subsequently replaced the floor such that you would not know any work had been done! And then he went on to tidy up all my control wiring too. I have a report with photos so I will be contacting my heating supplier shortly to ask some pertinent questions. Great job - Many thanks”

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Posted 6 years ago

“Brad was amazing, very professional and very reassuring. He filled me with confidence as he knew exactly what he was doing and was able to explain everything to me very clearly. Many thanks Kate”

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Posted 6 years ago

“We had a very peculiar problem with all three heating zones registering a common electrical connection. However the UFH engineer (Brad) persisted and traced the fault to a long crack in our flooring. Our orangerie was built 11 years ago on a concrete base that was 50% original utility room; and 50% added new concrete screed. Unfortunately the newer screed has started to subside, resulting in a crack along the join - less than 1 mm across - but sufficient to pull heating wires apart. Brad fixed 2 breaks and we regained heating - but more breaks will be likely in the future if the crack extends. The orangerie constructor is no longer in business.”

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Posted 6 years ago

“Excellent service from contact, placing the order to the work being carried out. A very professional operation.”

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Posted 6 years ago

“Fantastic, efficient, polite, punctual service. From start to finish the service was excellent. Special thanks to Brad who did the job, he rang to advise he was on his way, was on time, very polite and friendly and did a great job.”

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Posted 6 years ago

“They were very happy to try and fix your problem on the phone for no money. That is good service. When this did not work appointment booked for 2 separate underfloor heating problems. They turned up on time and fixed both problems. The engineers were very happy to discuss what they were doing and were extremely polite and forthcoming. I learned a lot from these people about what to do an what not to do when laying UFH. If you have a problem call these guys. Simon”

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Posted 6 years ago

“When our underfloor heating stopped working, I searched the internet to see if there was any way it could be fixed without having to dig up all of the flooring. Even after finding the UFH website and reading all their information, as our flooring just kept tripping, I just couldn’t understand how it could be repaired hence it took me a while to make a decision on what to do. Well I’m so glad I did contact UFH in the end as my flooring is now working. Vicky was very helpful and easily accommodated my appointment time around my working hours for that day. In no time at all the guy (I’m sorry I don’t recall his name) found the problem area and started working on it. I’m so impressed with their excellent and efficient service, I would definitely recommend UFH if you need your flooring sorted.”

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Posted 6 years ago

“I contacted UHF as a last resort, not really anticipating that a solution could be found. It did indeed prove to be difficult but Doug persisted and, once located, the faulty cables were skilfully repaired. Disruption was kept to a minimum. Thanks to Vicky’s professionalism I was not left wondering if or when Doug would arrive and she even contacted me on the morning of the visit to let me know when he was on his way.”

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Posted 6 years ago

“Doug arrived spot on time at 7-30 am & solved a worrying problem. He did this efficiently & very professionally & it was a pleasure to deal with him. My recommendation is that you give him a pay rise as he deserves it!”

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Posted 6 years ago

“Excellent, friendly and efficient service from start to finish! First contact with Vicky on the phone who was really friendly and helpful. A visit was arranged within a week, Brad turned up at the time arranged and quickly and efficiently located the source of the problem. Thankfully it was the thermostat so easily rectified. He was very informative and explained what he was doing throughout the visit. Completely happy with the service received - no hesitation in recommending this company.”

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Posted 6 years ago

“From the first contact with this company I was very impressed with their professional attitude and excellent communication. When Lois and Brad arrived on site they very quickly identified where the fault was under the tiles. they carefully removed one tile and excavated the adhesive and latex to reveal a burnt out end tail. this was repaired and the system tested to reveal all working. I was then able to re-bury the cable and replace the tile. you can't see any evidence now. Happy customer!!! I would highly recommend this company.”

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Posted 6 years ago

“I'm pleased to confirm the excellent service provided by UFH The problem was located and identified within a few minutes and fixed within an hour Quick, efficient, no mess”

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Posted 6 years ago

“From our first telephone contact with UFH the assistance and good service we received was excellent. Every conversation with Vicky was clear, and confirmed by email within the same day. The operative arrived on time, quickly located the damage, and made the repair with minimum of disruption, leaving the whole area clean as a whistle. From my experience of their service, I highly recommend UFH.”

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Posted 6 years ago

“Great service from first phone call to completion of work. Brad located the fault before the kettle had boiled! Problem explained fully and remedied in less than 2 hours. Would recommend UFH to anyone, thanks very much.”

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Posted 6 years ago

“Good communication before site visit, punctual. The Engineer (Doug) was excellent, friendly, efficient and let me know exactly what he was doing, and why. Had to break out one floor tile - could have been worse. Problem sorted. Doug also gave some useful money-saving tips for future operation of the system. My only gripe - the cost!!”

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Posted 6 years ago

“after discovering a fault with a customers underfloor heating system I called UFH. within one hour an engineer attended site. a further hour saw the problem rectified and the system back up and running. i found the engineer very knowledgeable and very friendly. hopefully we wont require your services again but if we do i will be happy to use you. please pass our thanks on to your engineer (doug i think)”

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Posted 6 years ago

“very efficient, all explained in advance. technician who attended the property excellent”

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Posted 6 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews