UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I NEVER write reviews but the service from UFH has been exceptional ! Firstly the clear advertising of the company’s service is amazing. Electric underfloor heating repairs - exactly what I needed and you can tell they are specialists ! The systems (booking emails, confirmations etc ) and general customer service from Vicky were also fantastic so I had high hopes before our engineer visit. We were not disappointed Brad was brilliant, super friendly, efficient and very, very tidy ! SO IMPRESSED. If you have a problem with your electric underfloor heating, don’t bother looking elsewhere, these guys will sort it !”

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Posted 5 years ago

“Very impressed with the service today. On time ,very plesant, efficient and proffesional. Identified more than one problem which he repaired, cleaned up and left the enviroment clean and safe . Well done and thank you”

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Posted 5 years ago

“Everything about UFH's handling of our job was perfection. The lady who took the order was friendly while inspiring confidence. The engineer who arrived for the work, Doug, was super-efficient and highly professional. Also happy to provide a voice-over as he went about fixing our (quite serious) problem in front of us. Hard to imagine many other firms in the country coping anything like as well. We were delighted to see all restored before he left us. Well done, UFH. Good job!”

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Posted 5 years ago

“Great company. My installer cut through the wires. Ufh identified the cut cables under my tiles and fixed it. Great service. Installer was extremely informative and kept site clean”

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Posted 5 years ago

“The quoted correctly. They took time to explain how they work and the technology which I'm new to as it came with my new house. The technician was polite, extremely knowledgable, gave excellent customer service and was punctual. All costs where up front. All budgets where catered for. I was really impressed.”

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Posted 5 years ago

“Very impressed with the service given. Doug was very thorough and provided excellent customer care.”

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Posted 5 years ago

“Doug visited early morning , diagnosed the problem with our UFH and had the system up and running within half an hour . He is a fine ambassador for UFH services . I was also very impressed by Vicky who handled the process of booking an appointment with cheerful , cordial efficiency. Would that all organisations had such helpful and knowledgable staff . Thank you , Herman Scopes.”

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Posted 5 years ago

“Having been told by an electrician our UHF was damaged and un-repairable I had given up hope that it would work again without having to rip up the whole tiled floor and re-do the lot. How wrong was he! Amazing service from start to finish by UFH Services and we now have working UFH again. Thanks again for the awesome service”

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Posted 5 years ago

“Absolutely brilliant service from start to finish. UFH Services made what I thought was a big problem with my UFH, a very straightforward matter to resolve. Great personalities too!”

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Posted 5 years ago

“Doug was such a great help today. He was very helpful and did a great job. Highly recommend Thanks again Doug”

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Posted 5 years ago

“Vicky and the team provided the most effective service and after sales care. Our UFH had packed up but UHF Services diagnosed and repaired the problem quickly and effectively. Their comms about when they would turn up were A1 which made planning for their visit much easier. If I had a UFH problem in future I wouldn’t hesitate to contact them again.”

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Posted 5 years ago

“UFH Services were brilliant from start to finish. I didn't know if electric underfloor heating could be fixed. I found UFH on internet search and made enquiry. I got a phone from Vicky within the hour who explained how their service worked. A very simple form later and things progressed rapidly, and Doug booked in to carry out repair. Things went exactly as described, in fact Doug called as he was ahead of schedule. Doug had the gear to pin point the fault exactly, and with the loss of just one tile, fault was fixed and repair tested with a thermal image to see it working again. Pricing was clearly given upfront and although not cheap was worthy of the outcome. Bill settled over the phone with extra £25 for new temperature probe. Received a detailed report with photos detailing the fault, repair and testing. All in all very happy and would recommend UFH”

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Posted 5 years ago

“First contact with Vicki was very reassuring, who gave us confidence to go ahead with the repair. Brad was very efficient polite and helpful and quickly found the problem caused by an installation fault. This was fixed with the minimum amount of fuss and disruption. Everything was left clean and tidy with the added bonus that all that is now necessary is a thin layer of tile cement and the replacement of one tile. A much better result than having the entire kitchen dug up, which many the 'advisors' we contacted were suggesting was necessary. There was an additional charge because the mat was buried under 4 inches of screed but that did entail extra effort to fix the repair. Thoroughly recommend - I think any scepticism that the technique used by UHF 'won't work' is very likely to be unfounded.”

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Posted 5 years ago

“From the first phon-call, Vicky was helpful, reassuring and clear about the process and cost. I've had lots of bad experiences with work being done around the house / builders in general and UFH provided an object lesson in how things should be done. Brad arrived on time and was a pleasure to have around. The work was done efficiently and went along exactly as Vicky had described. Amazing stuff.”

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Posted 5 years ago

“New Bathroom just finished with one problem. Under Floor Heating didn’t work even though it was tested before the tiles were laid. Brad from UFH services found the fault in quick time, removed a tile and repaired the fault, excellent. A real craftsman, highly skilled and a very professional repair. I couldn’t recommend them more highly.”

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Posted 5 years ago

“We had the full downstairs of our house tiled with underfloor heating installed. Once realising the mat in our living room wasn’t working I contacted UFH services, they sent a engineer out and within 5 minutes he had located a broken wire, he then went on to lift 1 tile and carry out a repair on the mat. I can’t recommend UFH highly enough. We received a 5 star service from them. Thanks again.”

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Posted 5 years ago

“I contacted UFH after having tiles laid throughout the downstairs of my house only to find my underfloor heating mat not working in the living room. They found the broken wire within 5 mins, lifted out 1 tile and carried out the repair. A fantastic service offered and I would highly recommend. Thanks again.”

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Posted 5 years ago

“Phone call to ask for advice and a visit (both parties rapidly realised that a visit to Edinburgh, although possible, would have to take into account other planned visits to the area). I was given free, affable, accurate, relevant advice that resulted in a locally derived solution. One hundred percent customer service without me being a customer!! Philip D Welsby”

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Posted 5 years ago

“Doug visited us as our lounge underfloor heating had failed. He quickly discovered where the fault was, repaired it and now we have a fully working system. The repair involved drilling into the concrete floor but Doug ensured there was minimal dust and hoovered up when finished. The fixed cost beforehand was very good as Doug advised that it didn't matter how long it took him to find the fault, the cost was fully inclusive and only chargeable once the repair had been completed.”

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Posted 5 years ago

“We had electric underfloor heating put in about 9 months ago along with a new kitchen. It went pop. The weather was cold, the house was cold and given the floor tiles were my wife's pride and joy, life looked miserable! UFH did their best to arrange an engineer visit and from start to finish the service was exceptional. Incredibly knowledgable in their field from initial call with Vicky through to the engineer, Brad, on site, simply excellent. Ended in one tile coming up and my wife finally stopped crying! Probably one of the best companies I have had the pleasure of using.”

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Posted 5 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews