UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the service from UFH. Vicky efficiently sorted a date and time for the repair. Not only did Doug fix my underfloor heating but he also highlighted the reason why it failed in the first place and so fixed that too. I would highly recommend UFH.”

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Posted 8 years ago

“I have been struggling to find anyone in Sheffield to deal with my faulty underfloor heating and then came across UFH via the Internet. Brad visited us initially, fixed the faults in the kitchen and diagnosed the problem in the back porch and conservatory. He kept me fully informed throughout the process, left the area tidy and was very personable throughout. We then had a follow up visit a few weeks later to fix the remaining problems - this time we had the excellent Doug who not only was great throughout but was very helpful in resolving the remaining issues. He managed to locate the new probe in the back porch in a way that avoided damaging any tiles and only had to remove two tiles in the conservatory for fixes in two different mats. He also provided some excellence advice in terms of relaying the new tiles. Two excellent technicians who were a credit to their company as was Vicki in the back office who made dealing with UFH very easy - if only all service companies could provide the same level of service!!”

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Posted 8 years ago

“As a business owner supplying and fitting underfloor heating systems if there is ever a problem I will be contacting UFH services. We had an efficient and very professional service from start to finish ......I have a very happy customer.”

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Posted 8 years ago

“Thank you! Thank You! Thank You! Vicky for arranging everything so very efficiently and the wonderful Bradley who found the fault exactly where he thought it was from his readings then meticulously took up the tiles and mended it, with no fuss and no mess! I have already recommended you to a friend and will continue to do so, thank you again!”

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Posted 8 years ago

“From the first contact with the office a cheerful voice answered. This was Vicky who grasped my problem & arranged a date for the technicians to come. She informed of a date and an expected time of arrival. Vicky said she would confirm on the day an hour before the men were due to arrive, as I would be the second appointment. On the day Vicky, rang as the men were able to come earlier than expected. Doug & Brad arrived with their equipment and systematically checked to identify the fault. They were extremely friendly and efficient throughout their time on the premises. We had underfloor wiring embedded in screed with carpet laid on top. The area was excavated & the repair was made good. The affected area was tidied before the 2 men left. Vicky followed up with a report & photos taken by the technicians the following day. An excellent company to deal with.”

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Posted 8 years ago

“After numerous attempts from builder friends, it was very disappointing to realise that this problem with my heated tiled floor looked like it could not be fixed. It was looking like I would have to take the whole limestone floor up and put a new heating system down and then retile the whole kitchen. A big job and a big expense. My one last attempt was to trawl the internet where I came across UFH services. I rang Vicki who was really helpful and supportive and gave me confidence that they would be able to fix the problem for a fraction of the cost of taking up the floor and re tiling it all and of course saving all the mess it would cause. I set up the appointment and Brad came round. He brought in some specialist equipment and assured me that he will find and fix the fault as he has not been beaten yet. Brad firstly checks the thermostat and then connects his equipment and talks through how and what he is doing. Brad is very knowledgeable but is also very personable. It took a while of checking and searching before he felt confident he knew where the break was. Again, being very methodical, Brad finally got one tile up and found the fault. It seems when the floor was initially laid, the builder had broken the cable and made a temp repair which had now finally failed. Brad stated this is the most common failure of these systems. To resolve this, Brad needed some slack in the cable to ensure his joints were fixed correctly to his standard so asked if he could lift another tile which he did. He ended up having to fix three joints which he ensured would never fail again. Brad always ensured he kept the area tidy, used the vacuum throughout the job, swept up and cleaned the area well. He then glued the cables down after drilling trenches for the joints to sit in. Brad then tested the system again, reinstalled the thermostat and again tested this before he went. Brad really is a great credit to your company as he excels professionalism, very personable and really knows his stuff. He was always confident that he would resolve the problem and would ensure, no matter how long it would take, that he would fix this and not only that but ensure it is fixed to his high standards. A fantastic job and both Vicki and Brad really do show what great service is about. You could show many other companies the right way of doing things and I would have no hesitation in recommending this company to anyone. It was a real pleasure dealing with Brad and Vicki. Thanks again”

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Posted 8 years ago

“Following the disappointment of realising your heated tiled floor has failed how great it was to find a company that says it can fix it for potentially a fraction of the cost (not to mention the mess) of having a floor ripped up and re-laid. 2 weeks after doing some research on line and discussing the issue with Vicky, enter Brad who very quickly finds a problem and sets about removing the tile over the offending area so he could make the repair. All good so far but unfortunately for Brad not one but two faults and after some carefull investigation he finds the 2nd area.... No extra charge, his job is to leave the heating mat working and that he does, cleaning up and leaving, aside from 2 tiles missing awaiting my input, with all his kit and the utility room clean as he found it. My appreciation to Brad and the team for a job well done.”

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Posted 8 years ago

“An efficient, informed and effective fix by Brad. Determined my fault was the thermostat, not the floor, which saved me money too. Highly recommended.”

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Posted 8 years ago

“Your Engineer Bradley, was thoroughly professional. As well as doing a great job, he was on time, efficient and very knowledgeable. I would definitely recommend this company without any hesitation.”

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Posted 8 years ago

“Faced with my new underfloor working on installation and then not working after employing a tiler. I was faced with having to take all the tiles up again to find the fault. I had no idea the kind of service that UFH services offer existed. The whole service they offer is first class from getting back in touch from an email to the excellent testing equipment and repair. The fault was located within minutes and the repair carried out to a high standard and only one tile to replace instead of the whole floor. I would highly recommend UFH services to anyone”

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Posted 8 years ago

“The team were very polite and resolved the problem quickly. Before they left, the imparted some great advice about how to get the most efficiency out of my underfloor heating. Top job - thanks UFH.”

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Posted 8 years ago

“The UFH technitians arrived promptly having advised that would be with me at 1030. They worked efficiently and cleanly and were able to isolate the problem and fix it quickly. As advertised, they assessed the fault and advised that the problem was a manufacturing fault and would be claiming the cost of the repair back from the company! No cost to me! Great service!”

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Posted 8 years ago

“I was not impressed that I had to ask for a guarantee. When it came it was just that. A statement saying that all works were guaranteed for 12 months. No terms!! Probably not worth a lot in Court. I have verbally commended your technician, Brad, but am happy to repeat that he was a gentleman, considerate and extremely knowledgeable. He was a credit to the company”

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Posted 8 years ago

“Turned up on time, identified the problem and resolved it quickly. Professional from start to finish - what more can you ask for!”

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Posted 8 years ago

“UFH provided a first-class service from start to finish - fast-tracking my appointment following a cancellation; arriving on time and fixing the job promptly with minimum fuss and disturbance. I would recommend the service to all households with electric underfloor heating problems. Ryan Barrow Harpenden”

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Posted 8 years ago

“The engineer was very efficient, polite and carefully explained exactly what was happening”

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Posted 8 years ago

“I called UFH Services to investigate a non-functioning electric underfloor heating mat. Bradley arrived on time, was courteous, worked cleanly and was happy to chat to me both about the techniques and equipment he was using, as well as keeping me regularly informed as to what he'd found and verifying how I'd like to progress once the fault had been identified. I wouldn't hesitate to recommend UFH Services ltd based on the work provided in this instance.”

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Posted 8 years ago

“I have been messed about with the company who installed my underfloor heating for just short of 5 months. Once UfH Services was called upon by the company who installed a new shower room, these two cheerful men turned up with their tackle, including Henry, the vacuum cleaner :-)! They got straight to work, lifting a tile, repairing the break in the net and getting the area serviceable for the tiler. Excellent service on all counts, prompt response, friendly approach, good focus on the job and breezing out again without a fuss. What a difference to the disregard and unresponsiveness of the manufacturer!”

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Posted 8 years ago

“Guys turned up on time, very polite on arrival, introduced themselves and asked what the problem was, how it presented. As I was interested they explained everything they were doing. Found the problem within 10 minutes and the repair took very little longer. All cleaned up and dusted just over the hour. Couldn't have asked for a better service, very friendly, very informative and very very clean. Thank you for your help!! Andover New Build.”

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Posted 8 years ago

“I have no hesitation in recommending UFH to anyone with an underfloor heating problem. In my case the fault was found in the cable/ heatmat under the front of the shower tray in the bathroom.This was promptly fixed and luckily no tiles needed to be removed. I was very impressed with the two engineers/electricians who arrived on time and who were obviously experts at their job having worked directly with UFH for many years. The whole experience was a lot less traumatic than I feared and I am very pleased with the way the problem was sorted out by all involved.”

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Posted 8 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews