Login
Start Free Trial Are you a business?? Click Here

UFH Services Ltd Reviews

5.0 Rating 925 Reviews
100 %
of reviewers recommend UFH Services Ltd
5.0
Based on 925 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5

Write Your review

Anonymous
Anonymous  // 01/01/2019
Louis and Brad were the technicians who attended the job to repair my underfloor heating. They were extremely efficient and repaired the job in a very timely manner. I was very pleased with the care they took lifting my floor tile, which meant there was very little damage. I cannot recommend them highly enough.
Helpful Report
Posted 7 years ago
The whole process was efficient, the engineer arrived early, he explained in detail the whole process. The actual finding of fault and repair went like clockwork. Plus added care was taken to ensure the property was left clean and tidy.
Helpful Report
Posted 7 years ago
When I got the quote it seemed reasonable but expensive. When the work was done I couldn't believe how much was required. Felt like they earned every penny and more. They were very polite and upfront, the cost was the same as the quote. I would definitely use again and highly recommend them. Both staff I dealt with were extremely helpful and professional. Issue was found and fixed without issue.
Helpful Report
Posted 7 years ago
This was the second occasion on which I have utilised UFH's services and I can report that both times that service could not be faulted. Well done from initial contact to completion
Helpful Report
Posted 7 years ago
from start to finish ,everything was brilliant,the engineer Brad was brilliant .Would use UFH again if needed.
Helpful Report
Posted 7 years ago
excellent service
Helpful Report
Posted 7 years ago
Excellent service. Once UFH contacted us they were able to make an appointment for the next day. Doug arrived on time and worked professionally and ably. He was able to fix a long-broken unit and explained the system and processes very clearly and helpfully. A very tidy job: only one tile removed and no mess at all. We were happy that the provider was able to cover the fault under their warranty. Highly recommended company.
Helpful Report
Posted 7 years ago
Such a pleasant company to deal with - right from the start - speaking with Vicky on the phone to Doug sorting out our problem with a system that had never worked. (Builder told us that the mat must have been faulty!). Not many workmen leave a room as they find it - Doug did - apart from 1 tile missing which we had been told would be the case. Well done, a pleasure to have met you!
Helpful Report
Posted 7 years ago
Very friendly and professional company. Arranged a booking for an engineer to look at my underfloor heating which was causing my RCD to trip. UFH services then called me to say they could bring my booking forward by over a week, which was a great help! I wasn't at home when they carried out the work, but I am impressed with there service and attitude (over the phone / to family member present). Faults repaired quickly and area left spotless! Definitely would use again without question.
Helpful Report
Posted 7 years ago
This was a real piece of detective work by Doug! The damaged tail of the heating element in my bathroom was concealed immediately below another cable, so the readings from the heat scanner showed up alternative hot spots. But not to be beaten, Doug persevered (with a bit of skirting board demolition from me!) and the offending piece was eventually found and repaired, with relatively small areas of tile to infill. Seeing Doug struggling to carry his 46kg machine up our stairs was the icing on the cake! Well done and many thanks.
Helpful Report
Posted 7 years ago
Excellent service. Engineer turned up on time and got on with the job. Located the problem, only damaged one tile and repaired the fault within an hour, cleaned up and explained how the problem had occurred and advised me as what to do next i.e. re-tile before using the using the underfloor heating. Very professional and extremely helpful, which is more than can be said for the manufacturers of the underfloor heating product "Warmup". keep up the excellent service.........Ken, West Heath, Birmingham.
Helpful Report
Posted 7 years ago
Doug arrived exactly on time, having phoned 90 mins earlier to confirm the appointment. The problem was far from straightforward, but he stuck at it for over four hours until the fault had been identified and rectified. He left no mess! I was a little suspicious of a company with such good reviews, but on this occasion I can honestly say that my fears were unfounded. I would not hestitate to recommend them to anyone with underfloor heating problems
Helpful Report
Posted 7 years ago
I found this company to be very professional and extremely helpful. They couldn't fix my problem because we'd had such a bad job done! But they did give us as much guidance and advice as they possibly could. Would definitely use them again and highly recommend to anyone
Helpful Report
Posted 7 years ago
Doug turned-up bang on time – not bad considering we’re right down at the end of Cornwall – and started immediately. He is a very professional guy and instilled in us the utmost sense of confidence. Doug understood the problem and implemented the solution straight away. Within no time, the tile was up and the new probes installed. There was hardly any mess: in fact, he vacuumed-up after so it may have been cleaner than when he arrived(!) He used his fancy tools and made sure that everything was working; he also gave us some “best practice” advice. All in all an excellent job, that has saved us thousands.
Helpful Report
Posted 7 years ago
Brad arrived exactly on time and was able to detect the cause of the problem. He removed a single tile without any damage to the others and fixed the heating. Brad was polite, efficient and tidied up once the job was done. I feel that I have recieved excellent service today.
Helpful Report
Posted 7 years ago
On Monday morn Doug did arrive With all his boxes at least five. From Kent that is a long long drive So a cup of tea we did inbibe. Our problem then it was assessed And Doug did give us the very best. A friendly chap to have around The problem solved-so quickly found. From Somerset with grateful thanks We would rate Doug ,top of the ranks.
Helpful Report
Posted 7 years ago
Brad you're engineer turned up right on time. Very nice fellow found the problem in no time. Nothing was any trouble very professional and explained every step of the way 10 out of 10 Regards Roy Roberts
Helpful Report
Posted 7 years ago
We had an long running issue with our underfloor heating which my local electrician was unable to fix & he suggested to give UFH Services a call. What a excellent suggestion that turned out to be! Vicky in the office was great help and efficient and she booked an engineer who arrived on time. He worked quickly and thoroughly until he identified the issue. He made calls to obtain parts, went to collect it and was back within an hour. We now have our heating back online again and couldn't be happier with the service we received from UFH.
Helpful Report
Posted 7 years ago
Excellent service from first phone call to engineer's visit. I had just been let down by another company and was on my guard, but there was no need. I am new to underfloor heating, and had found it 'temperamental', asking UFH to diagnose the system and tell me if I needed a new one. Brad listened to my description, tested everything very professionally, and confirmed that everything was working as it should. Through his patient answers to my questions while doing the tests, I came to realise that the main problem was my misunderstanding of how the system worked and my inexperience at managing such heating. There was no attempt to sell me anything, no attempt to confuse me or suggest expensive routes forward. There was just skilled investigation and clear advice. I would recommend UFH to anyone. The world needs more service like this!
Helpful Report
Posted 7 years ago
Like many other people, I don't often write these types of reviews on websites, but I have to agree with the comments that so many others have made, that UFH are most definitely a very professional company indeed. I am totally and 100% impressed with the service that I received. Firstly, it was a pleasure to deal with Vicky on the phone, who explained everything to me in great detail. On the day of the repair, Brad arrived exactly on time and walked in with a happy & cheery face, ( even at 7.30am.). Not only did he do the job, but he spent time explaining everything to me and, because of the fantastic equipment he uses and his excellent knowledge, he ended up only having to break ONE floor tile to make the heating work again, which was a real result. He also cleaned up everything as he was working and left the room as clean and tidy as when he arrived. If you are still reading this, then I would have absolutely no hesitation at all in recommending UFH Services to you.
Helpful Report
Posted 7 years ago
UFH Services Ltd is rated 5.0 based on 925 reviews