UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very friendly and efficient staff to deal with. It was easy to arrange a date and time for your engineer to come, which was only a few days after the initial contact with UFH. We were given a relatively short time range for the engineer's visit and in fact he arrived slightly early. The engineer was very pleasant and helpful and repaired two units within one hour. He also remembered and referred to a previous visit to us 2.5 years earlier. Altogether very good. John Rigg”

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Posted 7 years ago

“Hi - I submitted an enquiry form yesterday, about a failed underfloor system in my bathroom. Very nice lady (sorry didn't catch her name) called me today and suggested something for me to try, to test if the controller was faulty (replacing backplate on a 132F device). I took her advice, swapped backplates with a second system in my house, and the faulty one sprung back into life (and, of course, the 'good' one then failed). Just wanted to say a big 'thank you' for your honest and helpful advice. You could easily have despatched an engineer (presumably at a not-insignificant cost to me) to check this out, but the fact you didn't, speaks volumes about the ethos of your company. Delighted to have found such an honest and supportive supplier.... And although no business in it for you this time, there is no question that I'll use you in future for my underfloor heating needs....!! Thanks once again. Steve”

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Posted 7 years ago

“Highly impressed. Both technicians who came to fix our underfloor heating were very professional and fixed the problem with minimal fuss. They are both obviously experienced and knowledgeable in this field and I would highly recommend their services.”

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Posted 7 years ago

“Doug was fantastic. He exceeded our expectations in fixing our underfloor heating. He also offered advice on how to best resolve the other issues we were having. I would defiantly use UFH again. Great service and very empathetic to my situation.”

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Posted 7 years ago

“Excellent efficient service. Repairs to an electric heat mat with little mess to a tiled floor.”

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Posted 7 years ago

“The two lads who came out to fix our underfloor heating were fun, courteous and professional. They showed us and explained why the mats were not working and explained how the repairs work. Their equipment was fantastic and everything was working within just over an hour. They cleaned up after themselves and took the rubbish away. Definitely recommend.”

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Posted 7 years ago

“UFH worked hard to make themselves available as soon as possible, kept me updated throughout and arrived on time. Work carried out in a friendly and professional manner - and successfully. Excellent all round service.”

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Posted 7 years ago

“Workmen Arrived at stated time, were extremely professional, knowledgeable, well-equipped, speedy and effective. Left the site clean and best of all, working properly.”

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Posted 7 years ago

“They not only fixed our problem, but they did it in a way that saved us a lot of money. The care provided by the office team was also brilliant. Thoroughly recommend them.”

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Posted 7 years ago

“Making a booking with Vicky is very easy. Brad has been out to us twice now, so he knows our house and our set up. He comes at 7am which is great for me as I don't need to take time off work. He is quick, reliable, friendly and explains how to use the products, and what can be done to fix faulty circuits. I wouldn't go anywhere else for under floor heating. I'm very happy with UFH.”

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Posted 7 years ago

“Really great, efficient service from beginning to end from UFH Services. Vicky in the office replied quickly to my initial email, answered all my questions and arranged an appointment to suit me. The engineer that came was friendly, explained everything really clearly and was able to fix the problem. I would have no hesitation in recommending UFH services.”

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Posted 7 years ago

“Just to say thanks for arranging yesterday so quickly, and for excellent work by the engineer (Brad?). A very good service that's rare these days, and much appreciated! Best wishes for Christmas and the New Year”

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Posted 7 years ago

“Engineer was polite and helpful - found fault in UFH quickly, lifted tiles and fixed. Would recommend UFH to anyone who has an issue with their floor.”

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Posted 7 years ago

“Phoned up to inquire about a site visit and 1hr later they were on site A+++”

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Posted 7 years ago

“After a fault appeared on a customers heating I contacted the manufacturers who couldn’t attend for 5 weeks. After a call to UFH Services the appointment was made and repair carried out within 10 days. Very efficient team, from the office right through to the engineer! Highly recommended!”

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Posted 7 years ago

“Excellent service, very friendly, polite office and site staff. The site engineers were very open to explaining the problem, and telling me every step taken in fixing the issue. They handled the job very well and quickly and I would recommend to anyone wanting UFH services.”

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Posted 7 years ago

“Very happy. Excellent from Vicky on the phone to Doug the engineer. Would definitely recommend”

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Posted 7 years ago

“Advised of arrival time. Listened to my problem and checked everything. Clearly explained operation of new thermostat. Didn't leave until he knew I was satisfied with findings.”

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Posted 7 years ago

“From the first minute I Googled underfloor heating and was led to your Company, I was impressed by the efficiency of your service. The competence, humour and character of the two ambassadors who turned up representing your Company was second to none. They were knowledgable of the products, replaced old parts with speed and efficiency, a first class installation of new items too. Highly recommendable to anyone seeking a competent solution to any underfloor heating system.”

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Posted 7 years ago

“The underfloor heating in my bathroom developed a fault after 4 years which the manufacturer suspected might be due to a problem with the heat mat. Late last Friday, they contacted UFH, who got in touch within minutes and today, just 3 working days later, they had fixed the issue. I was mightily impressed with the professionalism, competence, courtesy, cleanliness and speed my problem was handled with. I am so relieved that only 1 tile had to come up as I had visions of needing to rip the entire floor out which would have been a complete nightmare. I have nothing but praise for UFH and would warmly recommend them to anyone who has a problem with their underfloor heating.”

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Posted 7 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews