UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, our call out was dealt with by Vicky who was great to deal wish, very efficient and we were kept fully informed about every aspect of our Engineers visit. UFH Engineer Doug was absolutley Brilliant. He diagnosed the fault and repaired it with no hassle. A Very Proffesional Company and a first class service. Their Covid 19 awarness was excellent and the work was carried out in a safe environment. I would not hesitate to recommend them in the future.”

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Posted 3 years ago

“I found that in all my dealings with UFH their staff were professional and helpful, whilst also being relaxed and friendly. Vicky is very organised in dealing with the administration side of things and kept her promises to call back or email. She was always very cheerful. The engineer, Doug, arrived on time and explained exactly what he was doing, what the problems with our system were and what the costs of any necessary parts were. He was very Covid aware and compliant with social distancing, mask wearing and sanitising requirements. He was able to sort out the problems in two separate rooms very quickly and without having to remove any tiles. He left the working areas clean and tidy and was a pleasure to have in our home. He has also asked me to explain that he is easily the best looking engineer employed by the company.... In all seriousness, I was totally impressed by the high quality service UFH provide and recommend them without any hesitation. Their prices are not very very cheap, but they do provide excellent value for money and are completely open and accurate about what their charges will be. They also do not try to charge for any unnecessary work or parts.”

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Posted 4 years ago

“Massive thanks to Vicky for organising our repair on short notice and to the engineer who visited today. Communication and courtesy was second to none and I would have no hesitation in recommending them to friends and family in the future. The whole process was extremely efficient and made me feel reassured and in goods hands throughout which is rare these days! Thanks again, a lovely cosy floor again just in time for Christmas!”

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Posted 4 years ago

“Fantastic service from Vikki, who organised the repair at very short notice, and Doug the Engineer who came to site.”

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Posted 4 years ago

“Fantastic service and repair outcome. The engineer arrived on-time and completed the work efficiently in a safe and Covid compliant manner. The fault was found and repaired quickly, and guidance was given to improve the future use of the under-floor heating.”

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Posted 4 years ago

“Excellent service. The engineer was able to pinpoint the problem very quickly, explaining exactly what he and his equipment was doing. The tile covering the fault came up whole and the malfunction was readily resolved. He was polite and informative at all times whilst adhering to the current health protocols. Most impressed, highly recommended.”

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Posted 4 years ago

“After much searching and no joy in getting someone to fix our electric underfloor heating, I found UFH on the web and contacted them. They were a joy to deal with, arrived on time and fixed the problem quickly at a reasonable price. If I ever have another problem I would not hesitate to contact them again. First class service.”

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Posted 4 years ago

“Excellent company to deal with. Very professional. I would highly recommend them. Prompt reply to our enquiry and appointment made for Brad to come and see us. Brad arrived on time and identified the problem very quickly. He kept us informed all the way through and by using his specialist equipment we could see that the underfloor heating was working. We were very impressed that he managed to get one of the tiles up in one piece, saving us money. He was polite and a pleasure to have in the house. He observed all the necessary safety procedures and made sure that we were happy with everything before he left. Sharon and Chris Saddleworth”

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Posted 4 years ago

“I can’t recommend UFH highly enough - easy to book, swift diagnostic and then, in our case, replacement of thermostat. Prompt, friendly & efficient service - engineer Doug was fully masked, carefully followed social distancing, courteous and thoroughly professional. Checked everything was fully working and showed us how to use new thermostat before leaving ..... clear advice on price too and value for money.”

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Posted 4 years ago

“Great service all round. Quick Response from my initial enquiry, very helpful on the phone and an excellent job completed all within a very short period of time. Thank you Doug for explaining everything to me so clearly, i would definitely use you again. Cheers Mark”

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Posted 4 years ago

“Brand new UFH was damaged during install and was not detected until 2nd fix! I initially spoke with Vicky who was superb and had us scheduled for a site visit within the week. We thought the entire tiled floor in our new extension was going to have to come up. Doug arrived today, calm as you like, convinced it would be a straight forward fix. He limited the work to a single floor tile. Arrived, diagnosed, detected, repaired and tested the floor; then cleaned up within 4 hours! Absolutely superb. Doug was a complete gent - professional, polite, courteous and with good humour. I would not hesitate to recommend. Thank you team.”

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Posted 4 years ago

“Brilliant service from start to finish, Bradley did a great job, very quick, clean and organised, everything fixed and explained why we had problems. And it saved a fortune.”

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Posted 4 years ago

“Vicky organised an engineer to visit and she was lovely, funny and warm. Very easy to communicate with. Thr engineer, Bradley, was lovely too. He tried his hardest not to cause too much disruption. He worked hard and cleaned up too! He did a very tidy job and i would have no hesitation in recommending this company. Very professional. Highly recommended.”

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Posted 4 years ago

“Very professional service. Vicky was very helpful when I initially contacted the company regarding electrical issues with our underfloor heating. She was very efficient in setting up the visit and keeping me informed of timings etc. Pricing was also detailed up front. On the day, the engineer Brad was able to identify and rectify multiple faults in the system. It was not a simple job but he worked through it effectively. He was professional and friendly, kept us informed of what was going on and worked very tidily. Would very much recommend the company.”

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Posted 4 years ago

“We had builders on site who had accidentally damaged our existing underfloor heating. We wanted a repair to be done by a professional and did not want to pull up the whole floor, so we contacted UFH services. Doug visited us and truly went above and beyond to find the faults. He worked so hard on site and his tenacity won through. I think this was a very challenging job and we were very impressed at how hard he worked and how willing he was to keep going. Both Doug and Vicki in the office were excellent at keeping us informed from the start through to the finish. Also, very neat and tidy on site and he managed to salvage some of the tiles in the process too. Can’t recommend this company highly enough.”

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Posted 4 years ago

“Vicky was efficient and friendly in the office. Doug was punctual, friendly and did a good job fixing our underfloor bathroom heating.”

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Posted 4 years ago

“Very pleased we now have under floor heating in our freezing kitchen, which we had never been able to use, due to an older type faulty thermostat and also unable to comprehend the accompanying confusing instructions! Vicky, managing the visit was very helpful, friendly and informative using emails, texts and phone to communicate very efficiently and we felt confident with the service from the beginning. Doug arrived and was clearly knowledgeable about what needed to be done and what was required. Many thanks, we are thrilled.”

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Posted 4 years ago

“Great communications from start to finish. Brad really knew his stuff, sorted two breaks inside 90 minutes, keeping me informed all the way through. Tidied up after as well. Great job, highly recommended.”

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Posted 4 years ago

“The servicing / power flush and new pump has really heated up the house. Communication great and would use again.”

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Posted 4 years ago

“Service was excellent,very knowledgeable engineer. Nothing was too much trouble, all round very impressive.”

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Posted 4 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews