UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have, for months, been having an unbelievably bad time with 3 shower rooms fitted by an incompetent cowboy (even more disgraceful in that I used a glossy magazine bathroom company which supposedly has a good national reputation) . The result of the shoddy work meant that showers leaked, causing tiles to come up (in addition to a whole host of other problems). I turned to another fitter whom I trust, who is tasked with the repair work. Naturally the floor tiles had to be lifted, and it was during this process that the underfloor heating was damaged (couldn't be avoided sadly). After a huge amount of research, and vast amounts of angst on my part, I finally discovered UFH Services - what a godsend!. From my first distressed call to them, which was taken by Vicky (who is very knowledgable) I was treated with such kind understanding, and efficient working towards a resolution. And that being to a tight timescale too. Vicky worked hard to arrange as quick an appointment as possible. Even until the eleventh hour I wasn't sure if the fix could be achieved owing to various factors. If it had not been possible to perform a fix, this would have resulted in the worst case scenario for me, i.e.the complete removal of the entire bathroom before a complete refit. However, the engineers arrived as promised, and I must add, super-considerate about removing shoes when most tradesmen don't even bother to ask! They too had some doubts about whether it could be fixed, but they pulled the proverbial rabbit out of the hat, and saved the day. Their work was great, and they left everything clean and tidy, and just as it should be. I cannot thank these people enough. If I had to score them out of 10; I'd give them a 20! I wouldn't hesitate to recommend this company to anyone. THANKYOU all at UFH Services! - Heather”

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Posted 9 years ago

“Excellent company to work with. From initial calls to the actual work everyone was polite, helpful and clear about the procedure and answered all questions. Ben and Doug arrived on time and did a great job fixing the underfloor heating and explaining what was required. Ben was even kind enough to go through the thermostat operations with us. I really do recommend them. Thank you.”

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Posted 9 years ago

“Fixed 2 floors isn't a house I have just moved into, tried to minimise damage to the tiles and fixed both floors quickly and efficiently, thanks very much!”

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Posted 9 years ago

“Excellent professional company. Vicky was a delight to talk too and may all the necessary arrangements for the engineers visit very efficiently. The men arrived within the given time slot and located the problem very quickly. They explained the problem in laymans terms and replaced the faulty unit. I would highly recommend the workers and company and would definitely use them again.”

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Posted 9 years ago

“Really pleased with the service - Vicky is professional from start to finish,Good pair of lads - turned up on time, did what they said they would.I'm an electrician and was interested in how they were going to do it ,and didn't seem to mind explaining how the fault finding gear worked.As with everything it has a cost - but it is specialised and there aren't many people who can do it.This job was a wetroom with formed slopes for drainage and the costs to rip up and start again would have been substantial to say the least. Would definitely use again - nice to know it is actually possible to repair them when something goes wrong ! Thanks”

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Posted 9 years ago

“Excellent service and exactly what we needed. Located and the fixed the problem very quickly and the heating is back working properly again. Would like to thank Vicky for her exceptional service, very professional and friendly. Would recommended UFH all day long.”

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Posted 9 years ago

“Friendly, efficient, tidy. Problem solved!”

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Posted 9 years ago

“UFH came out to advise on an underfloor heating issue that we had had on and off for over 6 years and finally it is fixed! The engineer was very quick to diagnose the issue because of the specialist equipment and experience they have. The job took just 3 hours from arrival to departure and there was no mess at all! Thank you UFH.”

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Posted 9 years ago

“Excellent service, Brad did a great job locating and repairing the fault, explained the issue clearly, how it had occurred and how he was fixing it, also advised on how best to relay a tile, very helpful, thank you guys.”

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Posted 9 years ago

“Extremely happy and relieved to have the heating working again - great communication - very friendly, helpful and efficient (Vicky) and everything went like clockwork. Vicky was confident they could fix it although I was sceptical as two electricians had tried and failed, however, they were able to repair without difficulty for the original price quoted with a minimum of fuss. Also tested heating throughout rest of apartment with no additional charge and prepared a written report. Couldn't be more pleased.”

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Posted 9 years ago

“Fantastic service both on site and from the office (Vicky) - they have simply done what they said they could and would do! Price as quoted and they have all the gear to carry out these challenging repairs. Always worry about reading reviews, but having had the service I can say it is top notch. It was very speedy and also everything was carried out in a very pleasant manner. I could not be happier and my wife will now have a warm floor again - best news this year.”

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Posted 9 years ago

“On time, efficient and cheerful service, I would highly recommend UFH Services to anyone with underfloor heating problems”

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Posted 9 years ago

“Excellent service from start to finish ,firstly vicky out of the office was a pleasure to talk too, she explained procedures & arranged date & time of which the team were right on time.The team themselves were very pleasant ,they explained what they would be doing and within 10 minutes found two faults which are now repaired and my floor is now working ,in a nutshell they are a Rolls Royce company 100% and will definitely recommend them ,a BIG THANKYOU to you all . A very pleased customer.”

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Posted 9 years ago

“We contacted UFH as we thought we had a problem with our underfloor heating. On inspection the fault lay with the a faulty plug. Although the work required was not part of their normal remit they were more than happy to put me in a new spur and cable to get the heating up and running. This work would normally have been done by an electrician. We were very happy with the work carried out particularly as it is not a part of their normal service.”

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Posted 9 years ago

“Engineer was very thorough and most importantly was able to repair a faulty temperature sensor without having to lift any floor tiles. This has saved us both in time and money. Very professional, very experienced and overall very pleasant chap! Back office staff all very helpful too with regular updates on when the engineer would arrive and then promptly called back to make sure everything was OK. Top service and would most definitely recommend to others.”

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Posted 9 years ago

“What a great service from the moment I contacted the company re my underfloor heating problem the service was exceptional. I was given advise over the phone from a very knowledgeable lady, sent an instruction sheet on the possible silly problems which would not require the expert fitters. When I eventually booked the repair I was informed when the men would arrive, which they did on time the cost which was as quoted (unusual these days). The repair men were polite, very clean workers and obviously expert in their field. The repair was done and the room left in an almost untouched manner. I would recommend this company to anybody with underfloor heating problems.”

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Posted 9 years ago

“Excellent service. I was kept informed on the time of arrival of the Engineers and when they arrived they were polite, courteous and carried out the repairs with efficiency. They quickly identified where the faults lay, removed just three tiles, repaired the broken cable and retested the circuit. They then advised the best way to replace the tiles, so well that I have been able to do it myself. Would highly recommend this Company.”

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Posted 9 years ago

“I was delighted with the service provided, phoned on Tuesday all work completed by Thursday morning.would recommend”

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Posted 9 years ago

“The service was fantastic, from my telephone enquiry to having the engineers on site - they were friendly, professional and got the job done. They were even able to come out the same day which was such good service. We will definitely be calling upon the company again (should we need to).”

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Posted 9 years ago

“From start to finish a Rolls Royce service .within in a matter of 5 minutes they found the first fault then another one ,they fixed the problem ,very professional company in and out of office ,Vicky was a pleasure to talk too and arranged the visit .well pleased with the company and without hesitation would recommend them . Many thanks to your company James Routen”

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Posted 9 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews