UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From Terry, I was concerned that the whole of my tiled kitchen floor would have to be dug up.How wrong I was.Along came Brad.with his box of tools and removed one tile and repaired the fault.It took less than one and a half hours.I am now in my lovely warm kitchen once more.Brad. Was a very pleasant,professinal person who I would recommend with out hesitation. All round,well doneUFH. Thank you. Regards Terry.”

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Posted 5 years ago

“A unique service throughout the UK, so much in demand. The engineer was friendly & efficient & the job was left completely tidy.”

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Posted 5 years ago

“Reported the problem to Vicky in your office - with us being a previous customer she quoted us a reduced price which we accepted. We had a phone call to say that we were on the northern run and an engineer (Doug) came this morning- 30th Nov. Within a short time he had located the problem taken up the section of tiling repaired the heat mat and screeded the area. Luckily where the problem was we will not have to retile it was under some pipe boxing - which had only been stuck to the floor. Great service you deserve 5 stars. Mr & Mrs R Routledge East Ayton Scarborough North Yorkshire”

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Posted 5 years ago

“We have not slept since we realised our ufh wasn’t working under our brand new tiled floor. We made the enquiry this afternoon and they just happened to be in the area. They came at 7pm, were very professional, and stayed until 10pm until they got it all working again. We feared that the whole floor would have to come up but they only disturbed two tiles out of over 70 square metres of tiling. What a relief! Very friendly, reliable and polite. State of the art machinery that NASA would be proud of. Thank you so much.”

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Posted 5 years ago

“Brad came and was clear about the process . He found the faults ; showed us what was wrong and told us what he was going to do . He fixed the problem and showed us the detail with the imaging device . Took about 2 hours start to finish . Tidied up after himself . Ready for the tiler . He was a really nice , positive bloke who gave us confidence he knew what he was doing from the start .”

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Posted 5 years ago

“Excellent service, friendly engineer who was very good at his job. Fixed the problem with minimum disruption and left everything clean and tidy. Would definitely recommend”

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Posted 5 years ago

“Vikki (office) friendly, professional and very helpful. Doug (engineer) also friendly and professional, as well as quick, tidy and on time. Excellent service.”

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Posted 5 years ago

“Fitted two new controls for me which makes my life much easier. Engineer was quick. polite and tidy.”

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Posted 5 years ago

“Brad arrived, got straight down to work on all of the ufh in our property. Each problem was slightly different, but Brad was patient. thorough and professional in his approach. Not patronising at all, very clear and good explanations. I may have to disagree about Dougie being the best. I have not met him, but Brad was brilliant. Brilliant Brad! Thank you UFH.”

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Posted 5 years ago

“Thank you very much for such good service. Brad arrived promptly, was very polite and friendly. He worked efficiently and showed great respect for our property. There was no mess or fuss, all was left clean and tidy, almost as if he had never been. I was grateful for the clear explanation of what he was about to do and why, and afterwards what had been discovered and done. The work was competed to my total satisfaction. Having a go with a heat camera was very instructive. Brad is one of the best workers I have had the pleasure to meet. Thanks guys!”

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Posted 5 years ago

“I called UFH up and Vicky arranged an appointment for the following week. Dougie arrived on time and isolated the fault within minutes. He lifted the tile very carefully and fixed the problem in under an hour. He did a great job and both he and Vicky were very friendly and helpful. Dougie is UFH's best engineer, even better than Brad (or so he told me lol). I would recommend UFH to anyone with electric underfloor heating problems.”

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Posted 5 years ago

“Fantastic service. Doug came out and fixed the floor very quickly. He was tidy and knew exactly what he was doing. Gave me plenty of advice for the re-tiling job too which was very helpful. What a friendly bloke too. Nice one Doug. There was a delay in the engineer arriving due to complications on his previous job, but Vicky kept me informed all day, so I was never worried about UFH turning up. I would recommend UFH services to anybody with underfloor heating problems. It seems to be a very specialist area and UFH have it all covered. Thanks very much.”

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Posted 5 years ago

“Very high quality service. I'd had another company round who advised me to completely replace my underfloor heating (at great expense) but then sought a second opinion. UFH diagnosed the problem with their thermal imaging equipment, fixed the issue during their first visit with minimal disruption to the flooring, and tidied up after themselves. Couldn't ask for better service.”

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Posted 5 years ago

“Vicky was extremely helpful, polite and professional on the phone, advised me on all the details and costs in advance. Brad attended and was equally professional and polite. He diagnosed the problem quickly, talked me through the system and showed me the thermal imaging. Talked me through my options, installed the new thermostat and then gave me a tutorial on how to use it. Excellent team and I would not hesitate in using them again.”

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Posted 5 years ago

“We finally got our underfloor heating fixed, and ufh provided extremely good service. Vicky was great and informative on the phone responding to my enquiries and letting me know what they offered and what I needed to do my end. Doug, who was the engineer who came, was highly professional and helpful, and identified and sorted out the problem in about 90 mins. He also left the kitchen clean and tidy. We are so happy to have our heating back working, just as the weather gets colder.”

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Posted 5 years ago

“What a wonderful service. We received a call to say the engineer was on the way, he arrived on time, was polite, knowledgable and didn't seemed phased by our damaged underfloor heating. Unlike others who had looked at it and made it sound a real nightmare to fix Brad got it working with no disruption at all. Within 2 hours our floor was repaired and everything back in place. Thank you so much.”

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Posted 6 years ago

“We had a fault on our underfloor heating resulting from a leak from the flat above. Water had soaked under the laminate flooring and found its way through the screed causing an electrical leak to earth which tripped our supply. We waited 3 months hoping the floor would dry out and clear the problem. We regularly tried turning on the heating to no avail but eventually decided to “bite the bullet” and try to get it fixed. I found UFH through an internet search and was immediately impressed by the quality and informative content of their site. When I spoke to Vicky it was clear that I was dealing with a professional who was able to accurately diagnose what I needed based on the limited information I could give her. I was pleasantly surprised by the fixed price quoted and the ease of arranging for the work to be done. On the day Brad the UFH engineer arrived early and waited outside until the 7:30 appointment time. He quickly identified a fault on our system which had probably been there since installation and a second fault caused by the water ingress. He dug up a small area of the screed, repaired the 2 faults and heated up the system to show that the current was flowing properly. The holes were sealed up, everything was tidied away and the job was done. The report written by Brad was sufficiently detailed for my insurers who refunded the cost of the work. The system has been running for 6 weeks without problem and the flat has now dried out, ready to replace the water damaged flooring. I can honestly say that UFH are a professional and highly competent firm. I would not hesitate to recommend them.”

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Posted 6 years ago

“Very impressed with the service UFH Services gave me and especially to Doug who fixed the problem and talked me through why the underfloor heating was not working. Left the area clean and tidy. I would thoroughly recommend this company. Also thanks to Vickie for organising someone to come out and to let me know when the engineer would arrive.”

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Posted 6 years ago

“Friendly, efficient and worth every penny, if you have a problem then ring UFH now”

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Posted 6 years ago

“Excellent from start to finish, we really are delighted and tbh surprised it could be fixed. We’ve had several people out to take a look at the ‘broken’ floor, but 100’s of pounds later still not working until we found these guys. Vicky in the office reassured us that it was a case of ‘when’ not ‘if’ it could be fixed. True to their word- worked around our work schedule & Doug came out Saturday morning. Three hours later after some tricky fixing, water in the cables (unusual apparently) Doug had it up and running. No mess (he even had his own vacuum), really genuine guys, 100% recommend. As the saying goes, heroes don’t always wear capes 😃”

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Posted 6 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews