UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 914 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

Metrics

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5.0

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very professional yet friendly service. The work area was kept clean at all times. All aspects explained in a clear easily understandable manner. I would definitely recommend UFH Services.”

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Posted 7 years ago

“When they arrived within minutes they had their equipment testing & pinpointing the problem in the wire, they then broke the tile away to expose the damaged wire, this was repaired & tested. They where no more than a hour from start to finish.”

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Posted 7 years ago

“Friendly, professional, efficient service from initial contact through to the work being carried out. The work was done by personable, knowledgeable, experienced and tidy people who explained the issues clearly.”

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Posted 7 years ago

“Both on phone and on site, team was very clear and reliable about costs. Getting the confirmation page up-front by email was a very good idea as it clarified aspects of the service. Brad was very helpful and knowledgeable. In particular assisted with advice and investigations above and beyond original callout. Greatly appreciated his visit.”

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Posted 7 years ago

“From the start to the finish I was impressed with the excellent service. The engineer (Bradley) arrived at exactly the time he said he would and was very polite upon meeting him. He started work immediately after assessing the issue and explained what he was doing throughout. He was very tidy and cleaned up consistently whilst working and left the job in a very clean and tidy manner. This service from scheduling my appointment to the workmanship has left me a very very happy customer and I will be telling all my friends and family of this great service. Again many thanks UFH. Ketan Patel (Leicester).”

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Posted 7 years ago

“Excellent service from start to finish.Engineer arrived on time and was efficient and was very knowledgable . Friendly staff in office and would not hesitate to recommend this company.”

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Posted 7 years ago

“i have received the best customer service in my entire life in UK , genuine and educated peoples ! i`m extremely happy with UFH company from the start to the end of the job! thank you very much your service was much appreciated . Kind Regards”

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Posted 7 years ago

“I called UFH when my wet room floor stopped heating up. They came within 48hours and replaced a faulty thermostat and showed me how to use the new one - I had never understood the old one anyway. The whole thing took less than two hours, was totally painless and good value for money. I hope I never need them again, but would recommend wholeheartedly”

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Posted 7 years ago

“Fantastic - great customer service from start to finish. The work was also done to a high standard and most importantly I have working underfloor heating again! The communication from getting in contact with the company, the booking of the visit and what would be covered and maybe extra was very clear. Doug worked out the issue and managed to minimise the number of tiles that had to be taken up to fix the broken cable. In taking up the tiles he was careful not to damage the surrounding tiles and left the are ready for the tiler to finish off! Highly recommend this company and before Doug left he also gave me some tips on how to run the underfloor heating effectively and efficiently. Hopefully won't need them again but if I ever do they will be the first company to call. Julian”

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Posted 7 years ago

“Kept me informed of arrival time. Professional, courteous, happy to explain what needed doing and showing me the working result. Solved the problem in good time - whilst also giving confidence in the work being undertaken.”

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Posted 7 years ago

“UFS have recently fixed the fault to our underfloor heating. We had underfloor heating and porcelain tiling installed to our kitchen/dinning room in January 2016 and in February 2017 one half of the floor failed. We contacted the electrician who installed the underfloor heating who returned to look at the problem but failed to offer any form of support despite our repeated requests. After several thousand pounds worth of investment we were now left with a faulty system. We feared the worst and thought that the entire floor would need to replaced. Thank goodness for the internet and fortunately I found UFH Services and gave them a call. Talking to Vicky on the phone gave me some new hope and reassurance that our problem could be defined, detected and fixed, at that time we decided to proceed and an appointment was made and confirmed. Our home is in East Scotland, not many companies would cover the entire UK in this way. On our appointed day Vicky called and advised the time that the Engineers would be with us from their prevouse appointment. Two engineers arrived and quickly got to work using some speacilist equipment and found the precise fault location. In our case the fault was below the skirting, a section of skirting was removed with minimum damage and the fault duly fixed with a special joint. The professionalism of this company is truly impressive from my very first contact on the phone to the completion of the work, well done and thank you we are so grateful for all your help. Regards John”

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Posted 7 years ago

“Efficient”

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Posted 7 years ago

“I didn't think fixing my underfloor heating was possible without ripping up my floor tiles with serious disruption and cost. Brad was professional and knowledgeable beyond belief. Amazing. Very clean worker. Job fixed. Even future problems sorted. I cannot recommend this company enough”

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Posted 7 years ago

“We have had a few issues with our old underfloor heating system (not supplied by UFH) and their ongoing support to rectify these problems has been excellent. The engineers are knowledgeable, courteous and helpful, as are the office staff. I would highly recommend them.”

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Posted 7 years ago

“Where to start....try AMAZING and then some. We found this gem of a company on the Internet when our UFH broke down and had given up on it. The whole experience from start to finish went like a dream. From the charming Vicky in the office, who sorted all the times and dates to fit in with us as we lived 275 miles from site, to the lovely Brad and Douglas who arrived, as promised, at 7am after travelling through the night. Their optimism and cheerfulness diffused a very stressful situation for us. They found the fault amazingly quickly and soon had it repaired as if by magic! They were clean and tidy and kept us informed of everything they were doing. I would not hesitate to recommend this company to anyone and we consider it money well spent. Thank's to all concerned Sue and John Very satisfied customers”

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Posted 7 years ago

“The whole enquiry, booking, repair and payment process was incredibly easy, informative and saved me thousands! I feared I was going to have to either tear up my existing kitchen flooring and re-install a tile heating system, or install new radiators of one description or another. UFH were confident they could detect the problem and complete a repair solution and they fully delivered on all fronts. Doug, the engineer was well on time, meticulous in his diagnostics, preparation and clean up. Fortunately we only needed to replace one tile and he was extremely helpful in explaining the "do's" and "do nots" to our tiler. He scanned and examined the entire underfloor area and was able to give me a lot of comfort about its durability going forward. Absolutely no hesitation in recommending UFH to anyone. Thanks Guys. It will be nice to have toasty warm tiles back this winter.”

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Posted 7 years ago

“We were told to contact you by our electrician as he had read good reviews of your company. We were not disappointed , from the lady in the office to Bradley who sourced and fixed the problem it was an excellent service. Bradley explained everything carefully and was a considerate and clean worker who knew his job and took a pride in it. II would not hesitate to recommend this company.”

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Posted 7 years ago

“Excellent service from the first phone call to the office to the engineer visit. Engineer was brilliant could not recommend highly enough very satisfied thank you”

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Posted 7 years ago

“Our builder arranged for UFH services to come and sort out our ufh which was not working in half of our kitchen, they came and pin pointed exactly where the problem was and removed just one tile and fix the problem ! Which we were so pleased about great service pleasant guy would use again. Thank you”

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Posted 7 years ago

“Arrived half an hour early which was good having travelled from Kent to North Devon. Very pleasant engineer. Knowledgeable, confident, and very efficient. Pinpointed the problem in a few minutes once his apparatus was in place and had heated up. Removed one tile without damage to any of the surrounding tile, clearing any debris as he went with a vacuum cleaner. Removed the small length of burnt out wire and got the underfloor heating working again.Cleaned up the floor and gave a very good explanation of the problem. All done in 90 minutes. All very impressive!”

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Posted 7 years ago

UFH Services Ltd is rated 5.0 based on 914 reviews