UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.97

5.0 Rating 946 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The underfloor heating in my bathroom developed a fault after 4 years which the manufacturer suspected might be due to a problem with the heat mat. Late last Friday, they contacted UFH, who got in touch within minutes and today, just 3 working days later, they had fixed the issue. I was mightily impressed with the professionalism, competence, courtesy, cleanliness and speed my problem was handled with. I am so relieved that only 1 tile had to come up as I had visions of needing to rip the entire floor out which would have been a complete nightmare. I have nothing but praise for UFH and would warmly recommend them to anyone who has a problem with their underfloor heating.”

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Posted 7 years ago

“Just had my underfloor heating repaired by the UFH team. From the first call to set up the appointment to the actual repair. We have seen and had nothing but friendly professionalism. Brad & Louis were great, knew their stuff, efficient, friendly and neat. Thank you. I would definitely recommend them to family & friends and any body else who wanted to ask. M”

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Posted 7 years ago

“Doug was punctual, polite, knowledgeable, efficient, effective, tidy and friendly. He located the recent fault in our old ESWA under-carpet system very quickly and then expertly repaired both the old and new cable breaks. Vicky was also extremely helpful and knowledgeable, and the job was invoiced exactly as quoted. I would highly recommend UFH on the basis of this experience.”

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Posted 7 years ago

“From start to finish I would highly recommend UFH. Vicky in the office is helpful, friendly and above all is very clued up technically. Brad arrived when he said he would and was very confident he could solve our problem. Brad quickly found the damaged wire and repaired it there and then. The system was up and running and good as new. All with very little mess. If you have underfloor heating issues phone these guys.”

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Posted 7 years ago

“Very friendly and helpful service. The early appointment meant minimum disruption to the working day. Prompt arrival and efficient throughout. Like many others we were fortunate that the fault was easy to find and repair as therefore less costly than quoted.”

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Posted 7 years ago

“Vicky booked us in for a repair and gave me confidence they would find the fault. Vicky then called on the morning of the repair and said Brad will be with you at 9.10 and at 9.10 the van pulled up. Brad with all his test equipment found the fault quickly and repaired the problem. Cant really believe he found it as it as was an in screed cable... Really great service :)”

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Posted 7 years ago

“Brad turned up spot on time, diagnosed the problem and fixed it efficiently and quickly. He then tested to make sure the whole system was working properly before giving us a lesson on how to use the new controller. He was pleasant and friendly and I would definitely recommend UFH”

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Posted 7 years ago

“All the glowing reviews on this site are well founded. Dealing with UFH from start to finish was an absolutely pleasure. I somehow managed to damage my under floor heating while putting the final levelling compound down, so I had no way to find where the damage occurred. I googled and googled trying find advice on how to fix it. If you are doing the same, do yourself a favour and forget google and get UFH down. The engineer arrived with a smile on his face and a huge piece of bespoke kit for identifying the break. Everything is now fixed and I am a one happy customer. Cheers!”

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Posted 7 years ago

“I cannot write a glowing enough review - from speaking to Vicky on the phone to Brad fixing our heating problem, my whole experience with UFH was exceptional. Even our 4 year old boys were given a demo of the infrared scanner! I only wished we'd called them sooner rather than agonised over what we thought might be an expensive problem! Would highly recommend.”

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Posted 7 years ago

“Incredible service , fixed my underfloor heating within 24 hours of calling them , and the price was a lot cheaper than the estimate given . Would highly recommend this company . A very satisfied customer . Thank you”

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Posted 7 years ago

“From the moment I spoke to Vicky my mind was put at rest that all my problems were solvable. Bradley attended twice to rectify problems and to replace pad in shower room. The work was carried out with the minimum of fuss and now all working well. I certainly recommend UFH to anyone with under floor heating”

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Posted 7 years ago

“Excellent!!!! Significant damage to the heating system due to floor repairs and I thought there was no hope in getting my 'warm toes' back. Spoke to Vicky on several occasions and with all fingers and toes crossed Doug turned up bright and early. Within a few hours the 'potential all day job' was completed and working perfectly. Although felt a little expensive, the guarantee of getting the work done correctly with the right tools put me at easy. And earlier finish meant a reduced price!! Would definitely recommend UFH (although I'm hoping that I don't have to see them again :-) )”

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Posted 7 years ago

“Brad acquitted himself brilliantly keeping me informed of his progress down the M1 and then promptly getting on with the job when he arrived. He was polite and professional and I learned a lot just watching him work. Finally he kindly installed a backplate for my programmable thermostat that the electrician had neglected to do so.”

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Posted 7 years ago

“Excellent!! Expensive, but you get what you pay for!! The chaps were ahead of time, but rang first to make sure that it was okay to come early. The fault was found and repair made within 40-50 minutes. NB: Tiles are broken to find/repair the fault if necessary, but the company DO INFORM YOU IN ADVANCE that this will happen!!!”

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Posted 7 years ago

“Excellent, painless service. Totally professional and a joy to deal with. Turned an installation disaster into a success. Recommended.”

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Posted 7 years ago

“UFH did a fantastic job of identifying a fixing the problems in both my conservatory and bathroom systems. From start to finish it was an effortless process. Vicky made all the arrangements, and on the day Brad and Louis talked me through the entire process throughout the repairs. They were all courteous, informative and highly professional.”

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Posted 7 years ago

“Fantastic job from start to finish. Kept me informed on what was happening and when and did everything they said they would do. The Engineer, Doug, was first class and worked out how to complete the repair with the least inconvenience and damage to the surrounding floor and wall.”

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Posted 7 years ago

“UFH were prompt, pleasant and efficient. Vicky scheduled the job beforehand without any fuss, the engineers arrived exactly at the time that was agreed, and they efficiently carried out the work that was needed. When they were in my house the chaps were extremely pleasant and kept me informed of what was being done at all times. After the work was done, Vicky followed up with a call to check everything was satisfactory. Very professional service at every stage of the job.”

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Posted 7 years ago

“Good service - quick and efficient from start to end”

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Posted 7 years ago

“Called them to help fix an underfloor heating problem. Made the request online and they called me back the same day. Doug helped me diagnose the problem without coming out to my home. They suggested a fix, I tried and they even asked me to call them back to see if it worked. Great customer service and as it was free of charge. They did not just want to come to my home and charge me a call out fee. A truly reputable company!!”

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Posted 7 years ago

UFH Services Ltd is rated 5.0 based on 946 reviews