UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 910 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When our underfloor heating broke down, we were really feeling gloomy. We feared that a few of our lovely tiles would have to be dug up and we could hardly face the prospect. We set out to find a repairer and discovered that it is a pretty specialist area. There are few if any people doing this apart from UFH. We also discovered that fixing underfloor heating is the builder equivalent of an MRI scan combined with keyhole surgery!!. Unfortunately, the need for specialist equipment can’t be avoided. You need the ability to put power through what might be a dead electrical system and an appropriate heat seeking camera good enough to penetrate floors and tiles. This is a job for those in the know. When we had out quote from Vicky we took a bit of an input of breath – It seemed a lot – particularly as it might involve smashing a couple of our lovely tiles. However, it’s something that needs gritted teeth. After a bit of debate, we went for it. UFH are very efficient. Vicky is a no nonsense lady and tells you exactly what is happening and there is also good stuff on their website. One thing I would suggest to anyone embarking on this journey is to renew the thermostat before calling out repairers. If you are lucky, it is a duff thermostat which is cheap to buy and a diy job to change – It wasn’t the thermostat in our case. Doug the engineer quickly detected the fault– I locked my wife in an outhouse while the tiles were being smashed and lifted!! I thought I might need to call 111 for her at one stage!! The problem turned out to be a breakdown of wiring in 2 places –. The repair took some time and a lot of detailed testing. Once fixed we were pleasantly surprised that in fact it is possible to remove tiles and replace them fairly easily. In our case we had the devil of a job to find a match (we had bought the house with the tiles down) eventually we found a match but the sizes were obsolete, however tilers can cut any tiles so that’s what has been done. In the end it’s fine. This is not a road for the faint hearted, but it is the only way to effect a repair. UFH are the professionals and have the equipment – no brainer to use them. I also have the feeling that if things go wrong in the future UFH are a respectable outfit and will come out and sort it out. I haven’t had to do that yet – but I feel comfortable about it.”

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Posted 10 months ago

“Thank you to the wonderful team at UFH for their excellent service. They are very friendly, helpful, prompt and effecient. THANK YOU.”

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Posted 11 months ago

“Initially I was a bit sceptical about UFH's customer reviews I read when searching on the web for somebody to fix out broken underfloor heating - they seemed a bit too good to be true. But having got in touch with them and seen for myself quite how 5-star their start-to-finish service actually is, I am delighted to join the line of enthusiastic recommenders. Vicky is a pleasure to deal with on the phone -clear, to the point, helpful - and the engineer who came (on time) was brisk, efficient, customer-friendly (and tidy) in getting the problem sorted quickly and without fuss or mess. I highly recommend Vicky and her team.”

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Posted 11 months ago

“Excellent and prompt service. Solved our underfloor heating problem within a week”

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Posted 11 months ago

“Brad the engineer is exceptional, he repaired my underfloor heating without damaging a single tile, he is the best and very friendly. Thank you Vicky for this great service.”

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Posted 11 months ago

“UFH services offer and complete a first class service from start to finish. I am 92 and the attitude of the engineer who attended,made my day. Thank you. Barbara McGannan”

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Posted 11 months ago

“Doug UFH sorted out what we thought would be a serious issue Very happy and grateful”

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Posted 11 months ago

“Outstanding Service! I phoned and spoke to Vicky who rapidly deduced the issue with my underfloor heating and explained how it could be rectified. Brad, the engineer was dispatched to sort the problem. Brad is an electrical engineer who loves his job and delights in fault finding and resolution. He explained everything and various options available. His customer service is second to none. I have no hesitation in recommending UFH Services.”

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Posted 11 months ago

“Efficient service from start to finish. Engineer swiftly identified the problem and fixed it there and then. Brilliant ! We now have a warm conservatory again. Thank you”

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Posted 11 months ago

“Fantastic company Communication was great Arrived on time clean and tidy Did a great job wish I had found them years ago”

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Posted 11 months ago

“Wow, great service. Vicky, Doug Kirk. Such a nice, professional people to deal with. Vicky kept us informed on dates and time. Doug and Kirk were friendly, tidy and thorough. We now have underfoot heating that works. Would strongly recommend them.”

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Posted 11 months ago

“My heating was inadvertently damaged whilst repairing an underfloor leak and I was told by an electrician that this was not repairable (and any electrician would tell me the same). I was making plans to fit radiators (BIG job) and found UFH whilst googling. Spoke to Vicky, she seemed extremely confident that it could be fixed. I chose to go ahead as it would forever be a niggle if I didn't. Brad turned up and the world sparkled again! SO so happy I went ahead! He had it fixed within an hour or so AND went to my shed at the bottom of the garden after rain to fetch my grout for the tile repair 😊 I can't recommend highly enough! An excellent report with photos followed promptly for me to present to my insurance company.”

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Posted 11 months ago

“I had been so worried about my broken underfloor heating and the potential hassle and expense of the repair work. Doug was able to find the fault and complete the repair so quickly in just a couple of hours. There was barely any disruption, my children were able to continue to get ready for school as normal. It was just so much easier and quicker than I was expecting. Doug took photos throughout to prove that the fault was with the builders who installed the heating and the subsequent report will enable me to claim back the cost of the repair. My heating is now working on time for the winter and I'm a very happy customer, thank you.”

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Posted 11 months ago

“First class service from Vicky and Brad engineer from enquiry to fixing the broken under floor heating .”

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Posted 1 year ago

“Doug was lovely and friendly, he sorted the problem really quickly. Would definitely use UFH again”

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Posted 1 year ago

“Vicky was very friendly, professional and helpful and Brad, who attended the site visit was very efficient and clean/tidy. Quickly diagnosed the problem, corrected it and the report was emailed to me the same day. Would recommend UFH to anyone with a faulty underfloor heating.”

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Posted 1 year ago

“I tried 3 previous companies and the problem remained unresolved for 2 years. I had given up but Vicky and Brad were a pleasure to deal with and quickly resolved the issue. I wish I had called them earlier !”

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Posted 1 year ago

“Fast response to initial enquiry; kept fully informed at all stages; specialist electrician arrived promptly, friendly and helpful, explained everything fully to me, found the fault and repaired it very efficiently. Overall I’m very satisfied”

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Posted 1 year ago

“UFH were great, from initially calling them about a fault, they came out to assess the problem swiftly & got to the bottom of the problem quickly.”

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Posted 1 year ago

“Doug was professional and friendly, locating the problem and fixing it promptly.”

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Posted 1 year ago

UFH Services Ltd is rated 5.0 based on 910 reviews