UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 925 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only re-iterate some of the reviews I have read. I was advised in advance of how they would deal with my problem and of their optimism of a successful outcome and so it proved.The engineers arrived on time diagnosed and showed me the cause of the malfunction.Repair was carried out and a report of the cause etc has since been sent to me.A first class service!!”

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Posted 6 years ago

“we had a flash flood in may may and the insurance company had a company come in to retile the kitchen floor ,we had gone away for the weekend while this was being done , on returning home thought let see what the underfloor heating is like ,so turned it on and it tripped the electric straight away , we rangthe company that fitted it and they said it was out own fault for turning it on ,as was only tiles over 2 days before , we believed them so paid ufh to come and fix the fault , doug arrived found one fault took tiles up and was in line with the grout line , fixed it then rechecked and found another 4 faults same again all in line with the grout ,so far 5 wires cut through in 25% of the floor , fixed and rechecked another 3 cables all cut through on grout line this is now on only 40% of the floor , doug was brilliant was not worth taking any more tiles up and the fault was not caused by us turning it on , ufh has supplied us with full report saying who ever tiled the floor has cut through the cables (nothing to do with us) so we are now in talks with the insurance company and the company that fitted it to get it resolved as is 100% the company who fitted the tiles fault for cutting through the cables when grouting , hope to get resolved soon thanks”

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Posted 6 years ago

“We have had fantastic service from UFH Services. We needed an urgent repair to our underfloor heating under a tile which needed to be removed in order to repair our AGA. The company was fully booked but they kindly agreed to fit us in at short notice by coming to our house to carry out the repair at 7.00 am in the morning. The company were really helpful and it was a pleasure dealing with them. The work was completed to a high standard and Doug the Senior Engineer who carried out the work suggested a solution for re-tiling without damaging the heating if we needed to remove the same tile in the future. I cannot recommend them highly enough.”

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Posted 6 years ago

“When I first phoned UFH they were really helpful and explained the procedure to me very clearly. It sounded very simple and as it turned out, it was! I booked an appointment for 7.30am and Brad arrived on time. He took his shoes off as I have new carpet and was really friendly and professional throughout the process. He located the fault and took the tile out very neatly. He then repaired it and switched the heating on and showed us with his infra red machine that it was now heating up. It is now working perfectly and it's nice and toasty in my bathroom. The UFH company don't take any payment until after the job and then they send you a full report with pictures. I would definitely use them again, although obviously I hope I don't have to!!!”

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Posted 6 years ago

“Thank you very much UFH. Senior engineer Doug managed to locate and repair two faults in our under floor electric cable in our kitchen/diner and another fault in a bedroom. We had previously been told by an electrician that all the tiles would have to be lifted to find the fault! Doug with his specialist equipment was able to pinpoint the exact location of the faulty cable and only two tiles needed to be lifted. We had the cable fitted in 2006 and one area never worked as was damaged during installation - so now this is working for the 1st time.! Thanks Doug for your professionalism and expertise . UFH do not take any payment or deposit until all work is completed. I give UFH the highest recommendation . Ciaran”

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Posted 6 years ago

“I just wanted to say a huge thank you for sorting out our underfloor heating. Our engineer was prompt and quick to find and fix the issue. He explained everything and showed me it all worked which was great! He left the space neat and clean and was very friendly too. Thank you!”

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Posted 6 years ago

“Brilliant! Previous reviewer has accurately summarised our view. ... "Following problems with our underfloor heating, UFH were contacted and from beginning to end their service was professional, courteous and flexible. Brad the engineer was very knowledgeable; very quickly located the problem and fixed it - explaining all the while what was wrong and what required to be done. The cost was exactly what was agreed in advance. In short five star service in a competitive environment. A company we will not hesitate to use again and recommend to others without hesitation." Brilliant - thanks Brad and Vicky!”

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Posted 6 years ago

“Fantastic Customer Service, and an Outstanding Support from 'Brad' - he is one of the most professional (electrician) traders I have met. Resolved my Underfloor problem without any fuss whatsoever........ Very impressive on all counts....!!!”

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Posted 6 years ago

“Very easy company to deal with, our underfloor heating was repaired with minimal disruption to a very expensive porcelain tiled floor, the engineer was very prompt, professional & polite, would definitely recommend UFH.”

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Posted 6 years ago

“Absolutely great service form UFH. Our underfloor heating system presented Brad with a huge challenge. But he remained polite, upbeat and optimistic despite being on site well over 4 hours. It wasn't necessarily the desired outcome, due to dodgy building practices in the first place, but Brad solved the issue and has done the best he possibly can under trying circumstances. Very grateful for the service provided.”

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Posted 6 years ago

“Following problems with our underfloor heating, UFH were contacted and from beginning to end their service was professional, courteous and flexible. Bradley the engineer was very knowledgeable; very quickly located the problem and fixed it - explaining all the while what was wrong and what required to be done. The cost was exactly what was agreed in advance. In short five star service in a competitive environment. A company we will not hesitate to use again and recommend to others without hesitation.”

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Posted 6 years ago

“Fast, professional, friendly and efficient - what more could one ask for? Site engineer (Brad) arrived on time and I received a call to tell me he was enroute. It took just moments to diagnose the fault and the defunct thermostat was replaced immediately following a quick discussion over alternative units to fit. Brad then checked the rest of the system to ensure it was working properly and gave a hands on tutorial on how to use the new unit before setting it up exactly as we discussed. Cannot recommend UFH highly enough.”

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Posted 6 years ago

“Excellent repair job on my kitchen floor. Three breaks in the underfloor cable following burglary, it was all fixed and tested in an hour. Very polite, clean and professional. Would recommend to anyone.”

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Posted 6 years ago

“Didn't think my under floor heating could be fixed as workmen not only cut 1 wire but 2. An Engineer from UFH services came into my home and within the hour I was back in business, this has saved major work being carried out on my relatively newly refurbished bathroom. The engineer was well mannered and left my house clean and tidy. Couldn't have asked for a better service, one very happy customer.”

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Posted 6 years ago

“The engineer Brad, introduced himself and explained the process. He located the problem and gave me options. Once repaired he cleaned up so you would not know he was ever there. It was all so professional compared to what I had expected, He made the process from start to finish stress free.”

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Posted 6 years ago

“The engineer was polite and very knowledgeable about his work. he went above and beyond to repair our underfloor heating, offering fantastic advice and guidance for the future. The work was carried out in a timely, professional and clean manner. would highly recommend this service to anyone who wants there underfloor heating repaired”

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Posted 6 years ago

“Went the extra mile. Great at problem solving - tenacious and think outside the box. Very glad to have found UFH”

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Posted 6 years ago

“Exec lent service from first phone to job completion”

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Posted 6 years ago

“From the moment we spoke to Vicky in the office to Doug leaving our flat we have nothing but praise for the magnificent way in which they dealt with our problem and have no hesitation in recommending them. We live in South Wales and our efforts to find a locally based organisation proved fruitless. Calls were not answered, or, if they were, we were told that they could not help us. So, well done Vicky and Doug. Diana & Stanley”

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Posted 6 years ago

“He knew exactly what was wrong unlike the previous two electricians. The job was done efficiently and cleanly. For electrical underfloor heating issues UFH are the best.”

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Posted 6 years ago

UFH Services Ltd is rated 5.0 based on 925 reviews