UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.97

5.0 Rating 953 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a while from reporting and engaging Ufh services. When the engineer called he was a joy to deal with, explained in detail the fault finding and likely causes. Quickly located the problem and repaired it simply and quickly. Job done. The fault was less than 100mm from the wall so warranties from heat mat are invalid apparently although this was at the end of the circuit, so should heat matt be stepping up?”

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Posted 2 weeks ago

“I wish I’d addressed our problem earlier. Our underfloor heating mat stopped working before Christmas but I couldn’t bear the thought of taking our floor up to get it repaired. When I did, eventually, contact UFH Services I was met with a very professional, friendly and approachable team. I was assured that they would repair the mat, with minimal disruption to the floor. The appointment was booked within two weeks and, on the day, I was informed of an exact time, an hour before the engineer was due. This was perfect as I wasn’t left waiting around all morning. The engineer was very professional and reassuring that it would be repaired. We have amtico flooring and he didn’t even remove the full piece. He loosened the piece and folded it up to reveal the fault. This meant we could replace the existing flooring. Unfortunately we didn’t have any viable floor adhesive available, if we had he would have relaid the flooring for us, even though we were aware that this would be our responsibility. What a relief that the job didn’t involve any major disruption. Thank You”

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Posted 3 weeks ago

“An excellent service from start to finish , many thanks Vicky and Brad . The before and after photo's sum it up , we're very happy to have a fully working floor again !”

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Posted 3 weeks ago

“When our UF heating failed I was horrified as to how to proceed. An electrician confirmed that it was an issue somewhere under the tiled floor - conservatory. I was thinking this is going to be 000's to either dig up or have a new floor. Then I found UFH and they were confident they would find the issue and repair it. Leaving me with one or two tiles that would need to be replaced. Since we were a little remote it was a while before an appointment could be made. But an appointment did come and although I was away after getting UFH entry he handled the issue just getting on and finding the issue, making the repair and testing. We are very very pleased and recommend their service. Communication was excellent throughout - email, telephone, WhatsApp video. Afterwards a full report with pictures and detailing the fault and how it was repaired and tested. I attach just one of 13 photos. So happy I found UFH.”

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Posted 3 weeks ago

“Excellent service, quickly identified installer error and fixed the problem. Punctual Friendly and Tidy.”

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Posted 4 weeks ago

“UFH are the best - highly recommended. We've suffered without underfloor heating for a while as we didn't know about this company. When our electrician suggested we call them we waited for quite a while as we were worried about the potential damage to our relatively newly tiled marble floor. I just wished we had called them sooner - arrived on time and had located a faulty wire very quickly. One tile taken up very neatly and the wire professionally mended. Just need to replace one tile and we have our underfloor heating back! Don't wait like we did and put up unnecessarily with cold floors - give them a call. Vicky was really efficient with the whole booking process and explained what would happen on site etc. Really professional company.”

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Posted 4 weeks ago

“A top class service across the whole team. Great communication with Vicky who kept us updated throughout. Brad who came & diagnosed the problem immediately with little disruption and finally Doug who fixed the problem & then found an additional fault which he also fixed. Very effective service providing a service that no-one else could. Everyone was extremely friendly and accommodating and would highly recommend”

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Posted 1 month ago

“Excellent efficient service from UFH Services.”

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Posted 1 month ago

“I called up UFH and discussed the issue with my Devi Touch thermostat displaying an error message "overheated". Vicky kindly talked through possible issues as well as what an engineer callout with cover and what the next steps would be. Vicky also suggested some pre-checks I could do before an engineer came out and one of those checks would be checking the back plate and perhaps even swapping it with one of another room to see if that would still give the error message. Upon removing the backplate I noticed one of connectors had burnt out (see image) and melted the plastic and there was a noticeable burnt smell too. Clearly this was the issue. I swapped it out with one from another room and its working as expected again. I just need to purchase another devi touch thermostat to replace the damaged one. This saved me an engineer callout. Thank you Vicky for your help. 10 out of 10! This just shows that a simple phonecall can sometimes provide the help you need. Note : While I am not an electrician I was able to do this myself but would recommend using an experienced electrician when it comes to electrical wiring unless you're confident in doing this yourself.”

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Posted 1 month ago

“My experience was exactly as the previous two comments. Prompt and efficient and pleasant.”

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Posted 1 month ago

“Very friendly efficient service from start to finish. Vicky told me exactly what to expect, and the engineer (Doug) did exactly what she said. It took him about an hour to complete the job. He managed to remove just one tile and left the room very clean and tidy. If only more companies would be so good. Thank you.”

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Posted 1 month ago

“Very efficient service. Vicky explained what would happen on the day. The engineer found the fault and repaired it in less than an hour. Only 1 tile lifted. Worth the wait to get a professional job done. Nice and warm again. Would certainly recommend.”

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Posted 1 month ago

“Job well done with minimum disruption.”

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Posted 1 month ago

“Was very impressed with your engineer Doug Managed to locate the problem and rectified it within a couple of hours.”

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Posted 2 months ago

“The engineer Duggie arrived as stated I found Duggie to be very helpful and polite He was very knowledgeable and professional They found 2 faults and repaired I would certainly highly recommend UFH to anyone and certainly they would be my first call if I was unfortunate to have a issue again with my underfloor heating”

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Posted 2 months ago

“As always excellent customer service from UFH. Thanks Vicky for all your help”

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Posted 2 months ago

“Excellent service prompt and liaised with engineer and booking team kept you aware of price and works to be carried well happy with service”

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Posted 2 months ago

“Very very profesional. You can ask for more Vicky was supper helpful. Thank you.”

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Posted 2 months ago

“If you've got a problem with your underfloor heating, then UFH is the company to fix it. Everyone at UFH was knowledgeable. professional and friendly. Our floor failed after 2 years, the manufacturer contacted UFH. We were really worried the whole bathroom would need to come out. However after talking to Vicky at UFH, I felt very confident that the problem could be fix with minimal disruption or damage. Vicky talked me through the whole process, explaining everything from costs to what would happen on the day. Doug was our engineer, who arrived on time and found and fixed the fault within 2 hours. He then showed us what the problem was, and also showed us the floor fully working again. We were fortunate and only lost one tile.”

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Posted 2 months ago

“Tried various companies without success one phone call to UFH and following instructions engineer booked my electric underfloor heating has been repaired as promised One porcelain tile removed without further damage to surrounding tiles Great job executed”

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Posted 2 months ago

UFH Services Ltd is rated 5.0 based on 953 reviews