UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.98

5.0 Rating 910 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

Metrics

Info

5.0

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Write Your review

Tell us how UFH Services Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the underfloor heating in my bathroom failed, four years after installation, Vicky was very helpful arranging for Doug to come out to repair it. Doug and his magic box of tricks managed to locate the issue to a single spot and he skilfully took out only one tile and carried out the repair in the restricted space. The cause of the fault was accidental damage by our installers cutting into the cable and it now works again good as new. Doug explained to me very clearly what the issue was and made it super easy for the tiler to put the new tile down. I can't thank the UFHS team enough for their perfect service.”

Helpful Report

Posted 6 days ago

“My en-suite bathroom underfloor heating stopped working after two & a half years of bliss, After contacting Vicky, And then Doug's visit one hour later he found three faults then he partially fixed the floor heating unfortunately damage was coursed, i,e cables overheated and became brittle, This independent investigation by UHF services which i submitted to our builder and they have accepted responsibility so in the end all ends well.Thank you very much Doug and Vicky for all your help this has helped immensely so I wholeheartedly recommend UFH Services for work well done.”

Helpful Report

Posted 1 week ago

“My ensuite bathroom underfloor heating stopped working. Doug found the fault almost immediately and it was the thermostat which he replaced and then gave me a thorough tutorial on how to use it which I had never had before. So now my ufh is so much more efficient. Thank you so much to Vicki for helping me and handling the arrangements and to Doug and Kirk for the friendly, quick and efficient service. I would highly recommend this company to anyone with underfloor heating issues.”

Helpful Report

Posted 1 week ago

“After our underfloor heating not working. The stress that this caused because the kitchen floor had been completely laid. We thought the whole floor would have to be ripped back up. Doug came today to find and repair the faults and WOW! What workmanship .. 3 faults found - ONLY 3 tiles lifted - no damage done to surrounding tiles - impressed and very happy! It’s working 😁! Thank you again Doug!”

Helpful Report

Posted 2 weeks ago

“Professional service carried out by Vicky who took care of logistics and Doug who carried out the repair . Would highly recommend this company .”

Helpful Report

Posted 3 weeks ago

“Professional repair by Doug without the need to excavate the floor and with the bonus of an interesting conversation. Efficient work from Vicky making all the arrangements. Overall excellent customer service and problem fixed! Thanks”

Helpful Report

Posted 3 weeks ago

“Great service from UFH specifically Doug who’s fixed our issue with no fuss and, thankfully, no need for any excavation (also with plenty of entertaining banter!) A pleasure also to deal with Vicky in the office. Thank you.”

Helpful Report

Posted 4 weeks ago

“After consulting two electricians and a plumber, I had resigned myself to replacing the whole bathroom after the electric UFH had failed. UFH Services was the last throw of the dice and boy did they deliver. 90 minutes later the fault had been located and fixed. The whole experience was excellent as was the booking process. I can’t recommend Dougie and the rest of the gang enough. Incredibly grateful.”

Helpful Report

Posted 4 weeks ago

“We hadn’t had any issues with our underfloor heating for over 20 years, so when it stopped working, I’d resigned myself to having to pull up all the tiles and start from scratch all over again. However, whilst looking online I found information saying that it was possible to repair underfloor heating. My search started immediately; but I couldn’t find any company or individual that repaired electrical underfloor heating in my locality. I contacted UFH via their webpage on the off chance that they would be able to help, I wasn’t holding out much hope in all honesty. However, within a short space of time I was contacted by Vicky to say that the engineers were actually in my area that day. I was quoted a price and advised as to what the visit from the engineers would entail and by 6pm that day, Doug had visited, identified the particular mat that was causing the issue, replaced the thermostat and got the heating back on. Leaving me with a clear plan of the next step and time to get replacement tiles. I'm so glad that I didn't put off sorting out the floor any longer and that I got in touch with UFH. I found the whole experience both professional and friendly. Thank you, Vicky and Doug.”

Helpful Report

Posted 1 month ago

“The thought of someone coming round to 'dig up' my living room floor was a little concerning but it couldn't of been further from the truth. Great knowledgeable service throughout from Vicky in the office and Doug the visiting engineer. The service was friendly, tidy, quick, considerate with minimal disruption. Everything including the cost was as advertised and described. I can't recommend UFH highly enough.”

Helpful Report

Posted 1 month ago

“Fantastic! Got to us quickly and fixed our floor in just one tile”

Helpful Report

Posted 1 month ago

“Excellent service with Doug going out of his way to find and fix the fault. Very professional and the service was exactly what was promised at the cost previously agreed. Terms clearly stated payment on receipt of work completion so that was expected and not a problem. Highly recommended, and thank you.”

Helpful Report

Posted 1 month ago

“Repair was minimal, engineer was local and very pleasant and efficient. Removed 2 kick plates in kitchen, small repair to junction box spur (added tile adhesive to seal it - provided by us). Kick plates left off to allow adhesive to dry total time 90minutes. Feel that an invoice for £504.00 ridiculously over priced for work carried out.”

Helpful Report

Posted 1 month ago

“The service was good and the engineer was prompt. He kept us informed about the faults he was finding and gave us options for repair. Floor now repaired and systems working. I would recommend the company. I knocked off one star because the company chased me for payment within one minute of the engineer leaving the property.”

Helpful Report

Posted 1 month ago

“The appointment was made very easily and quickly, and the technician, Doug, was very thorough, finding and repairing more than one fault. We have had a local tiler to make good the tile which had to be removed, and look forward to being able to put the heating on in a week's time after all the cement and grout have dried. Only then will we really know how well things have gone, but are very hopeful.”

Helpful Report

Posted 1 month ago

“Vicky clearly explained the process prior to our appointment. The remedial work was done with minimum damage to the affected area and our under-floor heating works again. I would recommend UFH Services without hesitation. Worth noting though, that while the Thermosphere lifetime warranty covers the heating mat it does not cover the cost of replacing and relaying tiles once fixed.”

Helpful Report

Posted 2 months ago

“The service was excellent, and the technician that attended was very polite and professional. I would recommend UFH without hesitation.”

Helpful Report

Posted 4 months ago

“Excellent service. Engineer was polite and efficient. Did the job well and quickly. UFH know what they are doing and have all the sophisticated equipment needed.”

Helpful Report

Posted 6 months ago

“This is a really efficient company who provide a great service. Thank you.”

Helpful Report

Posted 6 months ago

“very good and fast service,very friendy too.10/10”

Helpful Report

Posted 7 months ago

UFH Services Ltd is rated 5.0 based on 910 reviews