UENI Reviews

Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.27

4.3 Rating 427 Reviews

82 %

of reviewers recommend UENI

Company Reviews

Metrics

Info

4.3

Based on 427 reviews

Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is prompt, courteous, and respectful of your time and needs. I would recommend it to anyone who's looking for superb service and a wonderful website.”

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Posted 2 years ago

“To tell the truth I didn't believe the price deal but have to say that my experience has ben on the whole very positive and can certainly confirm that EUNI do exactly what they offer. The Delivery Call on Zoom was excellent and took me through what I needed to know so that I can fine tune my new website. The only small improvement I can suggest is to lower the Delivery Call reminders as these are too many and became a little tiresome. If someone has paid to receive a call to see their new website then they will be there on time and waiting to see their new website. Overall though and excellent offer.”

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Posted 2 years ago

Hi Dave, Thanks for taking the time to share your review and experience with UENI so far! We apologize for the continual reminders. The delivery calls are an integral part of the process so we simply want to ensure that every client takes advantage of this call. Your feedback is very much appreciated and will be shared with the team! In the meantime, should there be any other questions, concerns, and/or requests, especially so we can turn your 4-star experience into a 5-star one, please don't hesitate to let us know. You can email us at help@ueni.com or log into your ueni.com account and start a Live Chat conversation! Best, UENI

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Superb customer service from Hal. Extremely helpfull and dealt with my problem very professionally. Thank you Hal 😊”

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Posted 2 years ago

“I needed a customization to my site and the team members made it happen!”

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Posted 2 years ago

“Great customer service!!!”

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Posted 2 years ago

“Great customer service and you get professional results. Worth every penny!”

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Posted 2 years ago

“Great stuff thanks for your help today”

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Posted 2 years ago

“Customer live chat with Ines was so helpful. She answered all my questions and was able to provide solutions. I so appreciate the support in understanding how to edit and improve my website.”

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Posted 2 years ago

“Hal has been amazing, because of this assistant I am now convinced this is the right platform for me. Assistant was quick and easy with all replies, no beating around the bush. I just can't believe its for £65!”

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Posted 2 years ago

“gUS WAS HELPFUL.....I DO wish it didnt take a few days for some changes to show up on the website”

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Posted 2 years ago

“gUS WAS HELPFUL.....I DO wish it didnt take a few days for some changes to show up on the website”

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Posted 2 years ago

“The Support is OUTSTANDING! they do miss the point on how to sell you the package that works for you. Like I sell digital music and a sales person said they can send those per order. That was not true. But, Support is awesome and they do build a very nice looking site. But fall short on delivering promises. I missed out on advertising as I was told to wait. It must be used in first 14 days of site up. And they will hit you with site redesign so the 14 days goes right on by. And then there are the point of sale promises that change when they change their operations and you get not the package and options you paid for. But what, the system has updated to. and those poor support folks have to sort it out for you”

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Posted 2 years ago

Hi David, Thank you very much for taking the time to share your feedback and for highlighting the excellent support UENI has provided you with. We are, however, sorry to learn that your experience with the website hasn't been ideal but hope we can still address this. We understand that sometimes the UENI platform may not meet all users' needs which is why we offer a 30-day money-back guarantee on all lifetime deal packages. We also noticed that you managed to upgrade to the monthly Plus plan with the promotion at the time. We're sorry that this plan also did not meet your needs but we do appreciate you giving it a try. We've reached out by email to address these concerns and are truly thankful for the feedback you've provided us with. If there's anything else that we can assist you with, please don't hesitate to get back in touch. Kind regards, UENI

Posted 2 years ago

“Support was great.”

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Posted 2 years ago

“My experience with setting up my website has been flawless. I personally loved how they did their research into what I do and applied it to how they created my website. And during the scheduled call Dani was patient, gave additional ideas, even for starting my blog! Thank you”

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Posted 2 years ago

“They did a great job for very little money and very little time required on my part. Very happy with the service they provided!”

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Posted 2 years ago

“Customer support answered all my questions and I had a lot. We got my site up and running with a custom domain. Would highly recommend.”

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Posted 2 years ago

“I called at a high phone volume time , so decided to use the chat feature UENI provides. Lola ,my chat person was very helpful. The managers were able to help and my issue was resolved. This chat option is amazing. If you are hesitant about this option, just give it a try.”

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Posted 2 years ago

“I want my money back it took a week or so to create the siye and then upon receiving it,it was trash pictures were horrible any time I tried to change to my liking it didn't work and I never could get any it assistance on the phone canceled and called my bank now their disputing the charge please be careful getting ur money back is a lie”

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Posted 2 years ago

Hi Nadia, Thanks for taking the time to share your experience, though we hope to address your concerns as there seems to be some misunderstanding. FIrstly, we're sorry to hear that your website expectations were not met. While we encourage the use of your own information and photos, if not received, our team uses high quality, royalty-free images instead. It's unfortunate that these didn't work, but they can certainly be replaced with other photos. While your initial call with our expert was missed, we were hoping that you would re-schedule via the details we had provided you by email. Unfortunately your request was never received. With all this in mind, we can understand your desire to exercise the 30-day money back guarantee on your purchase. However, this is not possible if there's a an active third-party dispute, which is why our financial team member had proactively reached out to inform you of this. We'll be reaching out to you by email again. Kind regards, UENI

Posted 2 years ago

“If I could leave no stars I would. In the beginning everything was great with the free website. I decided to get the lifetime plan so I paid $149. The killing part You still have to pay to “upgrade” to have certain features, I thought this was an upgrade getting the free site. I thought I would have more with the lifetime offer, it didn’t meet my needs so I canceled it. I had been emailing them about 1 well before I got a response about canceling. Finally, Izabella emails me back I explain I want to cancel the service which is advertised as if you cancel no questions will be asked, in fact she asked why I want to cancel. Finally, I cancel the lifetime plan and my entire website was gone. I email Izabella, asking why was my entire website gone, there were no changes made to my free website when I purchased the lifetime plan. I was told in order for me to have a website I have to have a paid account. Which isn’t accurate they advertise a free operable website, which is what I had in the beginning. I lost my whole website and content that I added.”

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Posted 2 years ago

Hi there, We're so sorry about your experience but hope to address your concerns. By purchasing the Lifetime Deal package, you indeed upgraded from your free website as the package provides you with more features that otherwise do not come with the free site. These features include the ability to use your domain, gets you full access to the web editor, along with granting you access to all the themes and design options, and more. A big part of the upgrade to the Lifetime Deal package is the ability for our team to redesign your site, which we had mentioned and shared details about via email. We're sorry if this information was not highlighted enough. While we've already issued your request for a refund, should you change your mind and wish to give our services a try, please let us know and we'd be happy to welcome you back. Kind regards, UENI

Posted 2 years ago

UENI is rated 4.3 based on 427 reviews