UENI Reviews

Name: UENI
Address: 7, Bell Yard, London, 7, Bell Yard, London, London Borough of Islington
Rating: 4.27

4.3 Rating 427 Reviews

82 %

of reviewers recommend UENI

Company Reviews

Metrics

Info

4.3

Based on 427 reviews

Shipping & Delivery
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how UENI made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY HELPFUL EXCELLENT SERVICE”

Helpful Report

Posted 1 year ago

Hi there, Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help :) Best, UENI

Posted 1 year ago

“This is an amazing company. I am completely computer illiterate and was avoiding the obvious, which was to get my business website set up. UENI we’re delightful and so easy to deal with and took care of building my website for me. I was being frightened off from doing this through other website builders prices, but UENI were well within my budget. First class service and easy to contact and get help when I needed it. All of their assistants that I’ve dealt with have been so helpful. I have no problem in recommending this company and have already done so to a good number of my business friends. Keep up the excellent work UENI and thanks again for your assistance Jessica and all the team.”

Helpful Report

Posted 1 year ago

Hi Alex, We're delighted by your kind words and pleased that we met your expectations. We will share this review with our team to let them know we are on the right track! If you ever need assistance in the future, don't hesitate to reach out. Kind regards, UENI team

Posted 1 year ago

“Jessica was very helpful and understood my questions very easily. Great to have good customer service.”

Helpful Report

Posted 1 year ago

Hi Maya, We're truly grateful that you took the time to leave us a 5-star review. We'll share this review with Jessica to recognize the amazing work she has done! If you need any further assistance, please don't hesitate to reach out to us. Kind regards, UENI team

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi Alex, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We’re here for you anytime. Kind regards, UENI

Posted 1 year ago

“I thought It was a scam because it seemed to get to be true, but I took a chance . It was amazing! Easy process , excellent customer service . The one one one calls were very helpful and they’re very ! Patient. I especially like that I can edit as often as I want myself . I use for appointments, ig , fb and blogging . They optimize Google . I chose to keep the $29.99 plan but might upgrade soon because they never disappoint. All around a great experience. If you are on the fence give it a try . They make everything hassle free”

Helpful Report

Posted 1 year ago

Hi Silvana, Thanks so much for your kind words! Your support means the world to us. We're here in case you need assistance. We're always happy to help you! Warm regards, UENI Team.

Posted 1 year ago

“I wanted a web page for my photos, I make calendars and note cards. Didn't need a lot of words..,but the UENI team came through big time !! I love the help I'm given and the way things are fixed quickly. These people are passionate about their business,and mine succeeding as well. I'm very happy to b here.”

Helpful Report

Posted 1 year ago

Hello there! Thank you so much for taking the time to share these kind words Kind regards, UENI

Posted 1 year ago

“Maggie is just great. helps keep me focused and determined”

Helpful Report

Posted 1 year ago

Hi! Thank you so much for taking the time to leave an excellent rating. We appreciate your business and are available to help if you need anything! All the best, The UENI team.

Posted 1 year ago

“We are The WayWesX17 Homeless Project and our experience has been wonderful, as a non-profit the price was affordable, the deliverable is beautiful, and the customer service has been exceptional. This is the best investment in our organization that we have made to date! If you are looking for a no non-sense company try Ueni!”

Helpful Report

Posted 1 year ago

Hi Cynthia! Thank you for taking the time to leave us a review and providing feedback. We appreciate you being part of UENI! In case you need help with your website, please, don't hesitate to reach out. All the best, The UENI team.

Posted 1 year ago

“Talked to Ellie multiple times in support, and she was there every time to answer exactly what I needed! Outstanding support for newbies :)”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We're here in case you need assistance, don't hesitate to reach out! All the best, The UENI team.

Posted 1 year ago

“The rep was polite and helpful. She also explained and offered suggestions that were very key to my design. I enjoyed the interaction as she was professional and quick. I very much appreciated her help and knowledge of how to interpret what I was requesting”

Helpful Report

Posted 1 year ago

Hi Rhonda, We are incredibly grateful that you took the time to leave us a 5-star review. We will share this review with our team to let them know about the amazing work they have done! We’re here for you anytime. Kind regards, UENI

Posted 1 year ago

“I initially went for the one off fee for a standard website. If I'd stuck to that then it would be 5☆ stupid me thought he'd upgrade to gain additional privileges. That when I became so so unhappy with this shoddy company. For around 10 months I'm saying look I've paid you an additional £500+ to build me a website that suits my needs. All I'm met with is ignorance followed by more ignorance. Close to renewal date they finally make changes to the website making reasonable but still not acceptable. I kept telling them if you want more money from me then do as I ask as £500+ isn't a small amount of money. They still didn't fine tune the website to aim at my specific market so when renewal date arrived there demanding I pay again for continuity of the website and I'm like well if you had done what I asked maybe there wouldn't be a problem getting another £500+ from me but with how you've treated me you've got zero chance of getting more money. For anyone thinking of using this joke of a company. I strong advise you DO NOT GET THE PAID UPGRADE PACKAGES. They'll take the money and do nothing for 10 month's”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for sharing your experience. We understand that our offerings may not align with your specific needs at this time. At UENI, our team builds our websites based on the information provided in the initial questionnaire. Unfortunately, as we did not receive the required details from you, we may not have been able to fully understand and cater to your specific market needs. We have made efforts to contact you via email and offered 1-1 calls with our Editing Experts to gain a better understanding of your business and its unique offerings. Unfortunately, we did not receive a response from your end, which made it challenging for us to fully understand your requirements and tailor the website accordingly. Please note our premium packages do include unlimited edits to the website among other benefits such as a custom domain, a Google profile, or 1:1 consultations with our team. We strive to provide the best possible service to our customers, and we regret if your experience did not meet your expectations. We will reach out to you directly via email in case you have any outstanding issues or further questions. Kind regards, UENI

Posted 1 year ago

“Jessica walked me through what was required to transfer my domain name from GoDaddy to Ueni - super easy and she was on it! Thank you Jessica!”

Helpful Report

Posted 1 year ago

Hi Natalie, We are incredibly grateful that you took the time to leave us a 5-star review. We will share this review with our team to let Jessica know about the amazing work she has done! Let us know if you need any further assistance. Kind regards, UENI

Posted 1 year ago

“In addition to producing professionally attractive websites, UENI has great customer service! I so appreciate UENI.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers. Please do not hesitate to contact us if you need help :) Kind regards, UENI

Posted 1 year ago

“I forgot the name of my subdomain and did not know what it would look like and Jessica was able to help make all changes that I requested. She was wonderful and knowledgeable.”

Helpful Report

Posted 1 year ago

Hi Gregory, We are incredibly grateful that you took the time to leave us a 5-star review. We will share this review with Jessica to let her know about the amazing work she has done! Please reach out if you need anything else :) Kind regards, UENI

Posted 1 year ago

“I am a total idiot when it comes to websites, domains etc. I already have a website elsewhere and a domain elsewhere and was totally baffled by the process of moving of connecting them to Ueni. Tomas was brilliant - really helpful and patient with my lack of understanding. I now feel ready to sign up - before I chatted with him I was so confused I'd decided not to bother with the hassle. But now I am confident that I have made the right choice. Thanks Tomas”

Helpful Report

Posted 1 year ago

Hi Jonathan! We are grateful that you took the time out to leave us a 5-star review. We will share this review with our team to let them know about the amazing work they have done! All the best, The UENI team.

Posted 1 year ago

“Tomas was very efficient! Addressed my concerns quickly, and made sure that my questions were thoroughly answered. He was very pleasant and made me feel like I was speaking with someone who actually cared for me as a person not a number.”

Helpful Report

Posted 1 year ago

Hi Margo! Thank you for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime, don't hesitate to reach out if you need help! All the best, The UENI team.

Posted 1 year ago

“Tomas addressed my questions promptly and with easy explanation, which I greatly appreciated being a beginner at my new website. I definitely see the benefit of live chat customer service. It gives you peace of mind. Thanks Tomas!”

Helpful Report

Posted 1 year ago

Hello Malia, We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track! We'll let Tomas know about the positive feedback you've provided. Thank you, The UENI Team.

Posted 1 year ago

“Phone support with Aggy was outstanding… connected with client at a personal & professional level, swift in implementing changes, clean & clear on feedback when asked … working with Aggy at UENI support felt like Christmas had arrived ; what a breakthrough pleasure ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Hello Arnold, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We'll let Aggy know about your positive feedback as well. Thank you, The UENI Team.

Posted 1 year ago

“Tomas was excellent and got right to it. Thank you”

Helpful Report

Posted 1 year ago

Hi Shana, Thanks for your kind words! We’re grateful for customers like you and hope you stick with us for years to come! Best regards, The UENI Team.

Posted 1 year ago

“Tomas is the BEST in chat support. He even made a little video for me specifically to explain a function on the editor.”

Helpful Report

Posted 1 year ago

Hi Judy! We are grateful that you took the time out to leave us a 5-star review. We will share this review with our team to let them know about the amazing work they have done! If you ever need help don't hesitate to reach out. All the best, The UENI team.

Posted 1 year ago

UENI is rated 4.3 based on 427 reviews