U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service”

Helpful Report

Posted 3 years ago

“Very helpful and polite, everyone I spoke to took the time to help and made it very easy for me, spot on”

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Posted 3 years ago

“I purchased a policy in May and paid for it upfront. Due to a change in circumstances, I cancelled the policy before it started. After disputing the £75.00 cancellation charge, I agreed to pay it. I have been waiting 5 weeks for my refund and still no sign of it. My initial email was ignored, then I was advised the 24th, then the 26th, and now it's the 28th and I still have not received the refund. As you can understand, it is a fair amount of money and this unnecessary delay is now having a detrimental impact on my finances”

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Posted 3 years ago

“very bad , First time Quote is Cheaper price,but after that more£430 ,i need to return but have to change £80.it is fraud”

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Posted 3 years ago

“Left me in a impossible position took my money online then started putting the quote up in the phone when I asked to cancel they was going to charge me 80 pound cancellation plus waiting days weeks for my deposit back making it so I coudnt go anywhere else. Got a really bad insurance deal. The worst imaginable will never use again”

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Posted 3 years ago

“Georgia Miller, was really understanding of my situation and was very helpful!”

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Posted 3 years ago

“Georgia Miller, was really understanding of my situation and was very helpful!”

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Posted 3 years ago

“Embarrassing company, take your money straight away then ring you saying going to be another £240 so no reason as all details are correct. Then when you want to cancel and actually go with a company who isnt trying to pull your pants down. To be told takes 30 days to be paid back. Shocking, now have no van insurance and £1500 down waiting for refund. Avoid company like the plague.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“My original quote online was £1800 by the time I’d bought the policy it had cost me over £2300, I then asked if I could pay a extra £100 to take my monthly payments down, I’ve just had a email saying that they are taking that £100 towards my deposit and my monthly payments are still the same 🤔 a very expensive company I’m already regretting my decision”

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Posted 3 years ago

“Very bad customer service For cancellation my insurance asking £514”

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Posted 3 years ago

“Poor service”

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Posted 3 years ago

“Avoid them, how long I need to wait to get back my money ?”

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Posted 3 years ago

“Terrible customer service AVOID THIS COMPANY I was driving unaware that was no insured Had to call up to find out why they should contacted me. Also charge some very strange cancellation fees Please avoid”

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Posted 3 years ago

“Definitely A V O I D this company. They are unbelievable bad. They are insurance brokers who takes the deposit of £200 first before completion of the contract. You are told they will call you within 24 hrs to confirm validation and send you paperwork over to tour email. During this call you are told that your car insurance is not £934 pa but £1800 and it turns up that the deposit you have paid is not sufficient so you need to top up of another £60! In the end they try to convince you to buy the worst car insurance (£3000 excess!!!) for 1800 pa with basic cover, while with tesco you get a deal with £150 excess and extra futures for £1300 pa. This companies sales strategy is absolutely aoutrageous! It's unbelievable that this is legal in UK. A V O I D !!!!!!!!”

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Posted 3 years ago

“don't trust them ,scam, avoid First they give you good prices, when you paid deposit they say you're information not correct, then give you high prices, so you should cancel after that they take high cancellation,”

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Posted 3 years ago

“Yasmin Storer was very helpful and made my cancellation easy and straight forward.”

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Posted 3 years ago

“I received appaling customer service. Very rudely spoke to. I had to cancel the insurance and I was getting conflicted information. Noone was helping then the manager hd the cheek to cut me off the call! I would never recommend this company to anyone!”

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Posted 3 years ago

“Kelly was a diamond couldn’t recommended anymore x”

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Posted 3 years ago

“Very good customer service. This is my second year with u drive. I was on call with victor a member of staff at you drive. This guy is very polite respectful and professional. I will highly recommend u drive cover to everyone”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews