U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly customer service.. so quick. Thanks”

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Posted 1 year ago

“I had a claim made against me and the insurance Company(u-drive) failedto notify myself about said claim. Also renewal insurance was over £3295 a year!! Absolutely will not insured again with u drive.”

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Posted 1 year ago

“Lovely service from max”

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Posted 1 year ago

“This company promised to take a motor insurance policy, took the payment and then decided to refund it as they did not actually have an insurance company!”

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Posted 1 year ago

“Unauthorised payments taken by a Trainee. This isn’t a service I would ever use again and the “only Kiana in U Drive Cover” was sarcastic, obnoxious and put the phone down on me as she was unable to resolve my situation. Disgusting treatment.”

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Posted 1 year ago

“Terrible company Avoid at all cost”

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Posted 1 year ago

“shocking customer care when you discuss leaving. Asked to cancel 5months early and they are with holding £550. and are even charging £75 to cancel. Greedy rubbish company.”

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Posted 1 year ago

“Guy i spoke was very nice no messing changed my insurance round done in ten min thabk you”

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Posted 1 year ago

“Abit expensive but good insurance”

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Posted 1 year ago

“Staff are always so professional and friendly. Never have to wait long to talk to someone. Policy is such a good quality that I’ve signed up for another year.”

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Posted 1 year ago

“Suffer with anxiety but mo made me feel comfortable and in safe hands very pleased with his service 5 stars! He felt like a friend! :)”

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Posted 1 year ago

“I'll be going straight to the Ombudsman, I would advise against engaging the services of this particular broker, as my personal experience with them has been rather unfavourable. Regrettably, they have not only failed to uphold professional standards but have also engaged in unscrupulous practices that resulted in a substantial financial loss on my part. Moreover, their claim of providing insurance coverage during the period when the insurance company was allegedly preparing the necessary documentation turned out to be deceitful and baseless. Furthermore, I must express my disappointment with the telephone agent's unprofessional behaviour, as they consistently addressed me as "mate." Such conduct is entirely unacceptable. Overall, I find these actions to be a glaring display of incompetence and disregard for ethical business practices.”

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Posted 1 year ago

“Friendly staff,and answered me for all question”

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Posted 1 year ago

“Prompt service, thank you Max”

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Posted 1 year ago

“Absolute shower, couldn't add people, never got back to me with queries, ended up cancelling the policy and then they calculated the refund incorrectly and charged us more money! Money grabbing shower! Do not use. Insurance is based on trust, evidently not this company! Avoid!!!!!!”

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Posted 1 year ago

“Very slow at answering the phone not very helpful and asked for documentation I had already sent to them , I got a confirmation email telling me they had all the necessary paperwork from me , 3 weeks later they asked me for the same stuff again . Don’t know if I will use them again”

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Posted 1 year ago

“I took new policy 3 weeks before my old policy expired as I was going away. 19 days before my policy started, I contacted Dodgy u drive and cancelled my policy and they have charged me £75 for what???? It's understandable if my new policy started it hadn't still had 2 weeks before it started and they charged me £75 for what??? I am taking this further spoken to a solicitor, as charging £75 for policy not started is not appropriate. I would advise everyone to stay clear of dodgy Udrive.”

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Posted 1 year ago

“They give me cover for good price..”

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Posted 1 year ago

“I clearly understood everything explained to me over the phone with a polite and helpful attitude which was very nice and uncomplicated thank your team”

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Posted 1 year ago

“Really helpful from start to finish and being a new driver found me a good deal when changing cars”

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Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,018 reviews