U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False information and misleading sales team. Car insurance worst nightmare by far. Shop about and avoid at all costs !!!”

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Posted 6 years ago

“Just had an awful costly experience with these absolute con artists whom I’m taking my issue up with trading standards. Got quoted online having put all my details in and admitting to and accident and 3 points on my licence for a car insurance quote ! Sales side rang and double checked details before taking £200 for a deposit ! My car insurance was cancelled before it had begun due to misinformation. I called to ask on what grounds and they replied not admitting the offenc over the phone even tho when applying for this insurance it automatically comes up to oblige in admitting offences and other motor incidents or accidents ! This has now gone on to these con artists saying the sales team didn’t have to ask these questions. This I turn has,eft me £200 out of pocket and searching for other quotes online. Please beware of these type of Mickey Mouse firms. Very misleading but to be honest I hate to think I went with theses and god forbid I had a genuine accident. I’d be a 100% sure they would come up with some cock and bull story not to pay out. You’ll be hearing from my solicitor soon conmen 😉👌🏽”

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Posted 6 years ago

“Excellent service from Mr. Murray Udin at U Drive. Very professional and helpful he made my day. Wish they could be people like Murray in customer service as he made me feel great. Can't thank him enough and don't have enough space. My thanks goes to Murray and U Diver Cover for the Gold service!”

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Posted 6 years ago

“I was in the process of doing a home move paid my deposit upfront then decided to phone these up for a quote on the property i was about to let to be told quote the underwriter cant quote you it will be cancelled in 7 days plus you owe us a cancellation fee & the remainder of your policy for the year unquote how is this even possible they can charge me for them cancelling my insurance then say i after pay the remainder of the whole year when they are not going to insure me?? The lady said its in our terms & conditions i find this not right at all so i have had to cancel my home move loose my application fee for it aswel im fuming never again will i use this company when my insurance in finished!!”

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Posted 6 years ago

“Unprofessional and poor service with rude customer service advisors. They said we haven’t received documents. I sent them twice and called them thrice. They said we can’t reply every email for confirmation but keep sending me the text that you policy will be cancelled and you can’t drive. Extremely frustrating!!! They keep deducting money from my account but can’t confirm that they have received the documents. Most probably they are bunch of fraud fellows. Time will tell. With this service they should be banned and all clients should get their money back.”

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Posted 6 years ago

“AVOID AT ALL COST! Even though the quote I received appeared to be the cheapest on comparison sites I was then contacted AFTER making payment and told I'd need to pay an additional £200 for the policy, which meant they were no longer the cheapest. I requested a refund and not only did they deduct £50 from the amount I paid but they also kept hold of my money for 35 days before refunding it! This is the worst company I've ever dealt with, hands down! AVOID LIKE THE PLAGUE!”

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Posted 6 years ago

“Excellent and quick service especially from the gentleman known as Tyrone. Friendly, understanding and great customer service.”

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Posted 6 years ago

“Provided quote online, after I paid my deposit and bought 1 year insurance, they sent me an email stating that I wont have any insurance if nobody contacts me in 2 working days!!! When I heard from them the next day they asked me a few questions and stated that where I keep my car is not a "drive" it's residential parking, but residential parking is not an option, and it certainly isn't on the street! They wanted more money. I paid more money. They keep calling me still after I have organized my insurance. I am going to police station tonight because I am actually worried about their credibility and if my car is insured!!!”

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Posted 6 years ago

“Shanice Kalia was amazing. I needed help with sorting my dad's insurance. Shanice was efficient, Very patient and just a lovely pleasant lady. A real asset to your company.”

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Posted 6 years ago

“The customer services was helpful.”

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Posted 6 years ago

“Very helpful and willing to help”

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Posted 6 years ago

“Was helped out by Alex, very professional and efficient in getting me insured. Would recommend”

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Posted 6 years ago

“Great service, very helpful”

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Posted 6 years ago

“Swift. Quick. Professional. Very helpful. Would always recommend.”

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Posted 6 years ago

“Very quick and so simply to set up my new insurance with U Drive. The male on the phone (can’t remember) was very polite and helpful and talked me through everything. Will recommend to my friends and family.”

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Posted 6 years ago

“Very happy with u guys spicaly with alex hes a fantastic”

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Posted 6 years ago

“Extremely poor service, very rude and misbehave sales advisors.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Tyrone Phillips was the guy I spoke to today and was a great. Not only did he sort out my worries but he also made sure I get the best deal.”

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Posted 6 years ago

“Great service with lot of effort put in my David to ensure I got the best price possible.”

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Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews