U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service...No manner how to talk with customer..Seems like sitting down to snatch money from people...will never ever recommend...”

Helpful Report

Posted 4 years ago

“Terrible communication, breach of data protection regarding disclosing information about me to me. Hidden fees. A base insurance company if you never need to contact them. If you need to speak to them good luck!”

Helpful Report

Posted 4 years ago

“Stay away scammers They quote you a price than make some excuses with identity validation ect And put price up Once refused they charged me full cancellation fees which is £90 Don’t know how this scammers get away with it”

Helpful Report

Posted 4 years ago

“They will steal your money and do want to increase the price on you be carful remember they are a broker you are better going to the insurer directly whoever they use for your policy I’ve had the same experience as other customers I should of read the reviews before taking my cover out I paid in full want to cancel and they want to charge me over 50% of my policy this company is a straight rip off I’ve notified watchdog and the ombudsman about how they conduct business so be very aware there is no way on earth I’m letting this slide they try to find loopholes so they can just take your money I’ve been driving for over 20 years and I’ve never dealt with a company this bad.”

Helpful Report

Posted 4 years ago

“Awful communication, Failed promises for call backs, constant long wait times on hold. U DRIVE should be called USELESS. As a broker they’re hands are tied when it comes to important decisions regarding your policy, with insurers doing underhanded things and seemingly being allowed to do so at will. I will say Charlotte Howell was professional and really helpful.”

Helpful Report

Posted 4 years ago

“SCAM They miss sell insurance and hike up your insurance price after it has been bought. They need to be investigated by The FCA.”

Helpful Report

Posted 4 years ago

“This is a SCAM They MISS SELL Insurance, poor customer service and hike up cancellation fees. They MUST BE INVESTIGATED BY THE FCA.”

Helpful Report

Posted 4 years ago

“This company is a SCAM. You buy insurance online, they do not contact you untio 5 days adter the policy has been taken out. They take details from you and go to and fro to an underwriter and then hike your price up considerably by £300. When you tell them that Inuave been miss sold insurance they are very arrogant and say well cancellation fee is £150.00. Their website says £75.00. Now that I have requested a cancellation because they have hiked the price up they jeep prolonging my call and all I can hear is music for 20 minutes still waiting. This COMPANY needs to be avoided like the plague. I have also read other reviews that refunds can take 3 months to be paid back. I beg anyone who runs into this company and is left feeling distressed to COMPPLAIN to The FCA for bad customer service, not refunding your money and ridiculous cancellation fees AND most importantly MISS SELLING insurance.”

Helpful Report

Posted 4 years ago

“It’s a Scam! Even you sell your call or do changes they will ask you full amount to pay upfront, if not they pass debt to debt collector. They bunch of clowns!! They always send the bailiff after me!”

Helpful Report

Posted 4 years ago

“Told me I had one policy and ended up with another”

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Posted 4 years ago

“It’s a scam”

Helpful Report

Posted 4 years ago

“Worse experience ever, avoid avoid. They do anything to increase prices 😱”

Helpful Report

Posted 4 years ago

“Dreadful customer service, takes over an hour to get through to talk to anyone. No one replies to emails when i send proof of NCB in/have any questions.”

Helpful Report

Posted 4 years ago

“To cancel a policy they are asking for over £500 - very unprofessional”

Helpful Report

Posted 4 years ago

“I would not recommend this company to any one, it is the biggest scam around they will do anything to scam more money out of you.. and they do not do what they say even though you contact them many times.. they will take your money out your bank but will not send you your policy and when you contact them they will tell you not to drive but want more money for the policy to get processed and at that point like myself you will want to cancel but now you still have pay 150 and wait 30 days for the rest of your deposit... report them to ombudsman and fca this company should not be around to is ridduculous!!”

Helpful Report

Posted 4 years ago

“This is an awful company. They have done me over time and time again with their hidden policies, a lot in the small print that goes against you so I suggest you read, read and read again ANY documents before choosing them. They are thieving me of a lot of money. I am now stuck with them until next year. I went with them because they were the cheapest I could find and never again will I do that as I am being forced into spending thousands with them now. Please do not go with this company. They lie and will happily drop you in the deep end.”

Helpful Report

Posted 4 years ago

“Charlotte was very friendly and helpful I would only recommend . She made sure I was advised the correct way and my policy upto date .”

Helpful Report

Posted 4 years ago

“Day light robbery they was charging me £5,700 for car insurance for first year then same on the following but then I cancelled after 45 days they wnt give me my money back it’s 1500 best inurance company is GO U COVERED they did it for £2500 smashing”

Helpful Report

Posted 4 years ago

“Such a stupid service I have ever seen. looting Money from customers”

Helpful Report

Posted 4 years ago

“Scam of a insurance company”

Helpful Report

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews