U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kylie was absolutely amazing , only person who helped me after being cut off twice , cannot appreciate her help enough, definitely deseves some recognition.”

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Posted 6 years ago

“Very easy to deal with and understanding, Easy to buy insurance...”

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Posted 6 years ago

“From the moment I first called I was taken care of :) They took their time to understand my circumstances with previous points on my licence and never felt so valued with any other insurance brokers . Thet have customer service advisors that are second to none and with a keen ear and a determination to solve anything I can’t say how helpful they really are. Would recommend them to everybody even if you have had difficulties with other brokers before be rest assured they are there to listen just as they had with me. Thank you so much Udrive May ur business be blessed for years to come. :)”

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Posted 6 years ago

“Always helped me out from my multiple car changes! Apologies again kylie Clapham! Never a long waiting time, generally a helpful team! Speak to you soon for my next car 🚗”

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Posted 6 years ago

“Kylie Chapman was very helpful. I completely forgot about some paper work due. Explained the situation and she was amazing and very understanding. Very professional. Very happy with the service.”

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Posted 6 years ago

“*** WARNING *** DO NOT USE THIS COMPANY, THEY ARE AN INSURANCE BROKER ONLY. I ONLY FOUND THIS OUT AFTER I HAD PAID THEM A DEPOSIT. I USED A PRICE COMPARISON SITE AND U DRIVE COVER CAME UP THE CHEAPEST, SO I WENT AHEAD WITH THE QUOTE AND PAID THE DEPOSIT (I OPTED TO PAY MONTHLY). I RECEIVED AN EMAIL ASKING ME TO CONTACT THEM TO VERIFY THAT ALL THE DETAILS I HAD SUBMITTED WERE CORRECT, WHICH I DONE. LATER THE SAME DAY, I GOT A CALL FROM U DRIVE COVER SAYING THAT MY EXCESS WOULD NOW BE £650.00 INSTEAD OF THE £350.00 THAT I HAD AGREED TO. I SAID I WASN'T HAPPY WITH THAT, THE ADVISER SAID HE WOULD TRY TO SEE WHAT HE COULD DO, WHEN HE CALLED BACK THE BEST HE COULD DO WAS 550, TO WHICH I DECLINED (THE WHOLE INSURANCE WAS ONLY £830.00). I ASKED FOR MY MONEY BACK AND SAID I WOULD LOOK ELSEWHERE. I WAS TOLD ON MONDAY 11TH FEB THAT THE REFUND HAS BEEN PROCESSED AND I SHOULD GET IT BACK IN 3-5 DAYS. FAST FORWARD TO 21ST FEB, I AM STILL WAITING FOR MY REFUND! MY ADVICE WOULD BE STAY AWAY FROM U DRIVE COVER AND STICK WITH KNOWN NAMES OR MAKE SURE YOU ARE ACTUALLY DEALING WITH AN INSURER AND NOT A BROKER.”

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Posted 6 years ago

“She was very nice over the I really like her service Many Thanks”

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Posted 6 years ago

“Satisfied and very happy with U Drive Cover,the team are very happyful and friendly”

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Posted 6 years ago

“Get help great support helped me with everything I needed would recommend these agen”

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Posted 6 years ago

“Great ppl”

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Posted 6 years ago

“Can't fault, sorted me quick without the usual reels of terms and conditions, would use again.”

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Posted 6 years ago

“Very Rude unprofessional staff”

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Posted 6 years ago

“Very Rude unprofessional staff”

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Posted 6 years ago

“Short waiting time on phone. Proffesional advisor resolved issue swiftly and effectively.”

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Posted 6 years ago

“Kylie Clapham was excellent! I was in a stress trying to find car insurance for a policy where I was not the owner of the car and Kylie managed to sort it out so quickly! Would use again in future !”

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Posted 6 years ago

“Ive been with u drive cover now for all most 4 years it was very good at first for me personally it did have its ups and downs about 18 months in but that was only because of certain representatives On the phone pacifically male ones I just found them to be rude sarcastic and even once had one talking to me whilst he was chewing chewing gum but Rachel Lockyer was all ways there and certain members of the team to always sort my problems out for me and my queries I all ways spoke to Rachel in the beginning in the middle and most recently And she has all ways gone above and beyond to help me like a said before just a few bad apples which needed getting rid of and now has been done if you have points and convictions I would always recommend u drive cover and I would certainly recommend anyone to ask for Rachel Lockyer if you can as she will always go above and beyond to help you and Taylor the policy to Your needs if she can 10/10 for me”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Very helpful Thank you”

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Posted 6 years ago

“Very helpful and the person who delt with my call went above and beyond for me however i don’t agree that u drive charged me just to change my address.”

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Posted 6 years ago

“Straight to the point and easy to talk too”

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Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews