U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service from Rachel, who negotiated a tricky administrative issue to get my cover sorted efficiently.”

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Posted 4 years ago

“Please read my previous review! They have taken my money £283.48 to be exact on the 02/02/21. Although I said I do not wish proceed any further with them and with my "quote" yet I still HAVE NOT Received this money back. Why have you taken this payment and not even insured me? Am I paying £283.48 for a quote now? What services have you provided me with to warrant you taking £283.48 from me? Give me my money back? It's certainly not £75 as stated apparently in your terms and conditions! You are a bunch of thieving crooks.”

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Posted 4 years ago

Thank you for leaving a review. The complaints department is currently dealing with your complaint Kind Regards,

Posted 4 years ago

“Friendly and helpful staff.”

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Posted 4 years ago

“It was a good experience.”

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Posted 4 years ago

“Fantastic service quick to help and answer call to”

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Posted 4 years ago

“Superb very fast”

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Posted 4 years ago

“Very informative and helpful”

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Posted 4 years ago

“PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY Crashes my brand new Mercedes into a tree around a week and a half after purchasing comprehensive cover with these guys, called up to make the claim and was told my policy was still with sales, and I was not insured at the time of the accident”

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Posted 4 years ago

“Excellent customer servise as always.. Very polite and helpful staff and always going the extra mile to make sure everything is covered. Thanks for a wonderful experience everytime guys.”

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Posted 4 years ago

“Me Miller amazing customer service, Very helpful while am facing very stressful time . Thank you”

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Posted 4 years ago

“Robbing fraudulent insurance/broker company , udrive have taken my deposit, and took more money after my deposit , in this pandemic where people are struggling to stand on there own two feet , you are here taking (robbing) peoples money witch is awful of you ... very very disappointed”

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Posted 4 years ago

We're sorry to hear that you were disappointed in the product provided. With regards to the deposit when you chose to purchase the policy online the deposit is then paid by yourself. It is important that insurance companies are provided with the correct information by yourself, which in turn affects your insurance premium, to make sure that you are insured correctly in the event of an accident. We appreciate you taking the time to write a review. Thank you. Kind Regards,

Posted 4 years ago

“Total scam, the worst insurance company I have ever had the displeasure of dealing with. I recommend you avoid at all costs or ignore this advice at your peril! I paid online, upfront, NEVER DO THIS WITH THIS COMPANY! They will use it to justify robbing your hard-earned cash as they did to me! Although I paid online, upfront, I was refused insurance until a review of my claims. They attributed 6 claims to me when only 2 were real and actually claimed, then increased the agreed premium from £1400 to £3000!! I politely declined, as would any intelligent investor, and was fined £126 for the privilege of receiving a refund!!! The worst insurance company the country has to offer, and that is really saying something, they are a total scam and if I were you I would avoid at all costs!!”

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Posted 4 years ago

We are so sorry that you feel that way regarding us. An insurance policy is based on risk that you and the car you drive pose to an insurance company. As an insurance intermediary we put our best efforts into ensuring that our clients are insured correctly in the event of an accident as car insurance is a legal matter due to laws of the road. Road Traffic Act 1988. Correcting information can sometimes lead to a higher premium if you are deemed to be a higher risk on an insurance premium. It may be best to speak to your previous insurers regarding those claims as they have more information. And It is important that you advise your insurance broker or intermediary of all relevant information whether or not you have claimed during an accident. Non-disclosure of information can sometimes lead to limit on policies, refusal of claims or sometimes even voidance of policies. But thank you taking the time to leave a review, Kind Regards,

Posted 4 years ago

“The worst company you will ever deal with. Avoid at all costs if you want no headache. It might be a bit cheaper than other companies but they are a real mess. Staff themselves have not got enough knowledge what goes on in the business. Its been days already and I still have not received a refund from this incompentent people. Going to take this matter further as these lot are rip off.”

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Posted 4 years ago

Hi JJ, Thanks for leaving a review. A refund typically takes 30 days but I'm sorry to hear that you did not receive a smooth service from us and it was below expectation. Please feel free to contact us on 0333 400 1060 should you wish to discuss this further.

Posted 4 years ago

“Sasha - brilliant customer service, very professional and considerate. Sasha needs a pay rise!!”

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Posted 4 years ago

Thanks Ishraq for such a great review. We think Sasha's is brilliant as well. 😁😄

Posted 4 years ago

“Very bad company, they void my car insurance for no reason, have to contact Financial Ombudsman to sort this mess, Avoid this company they will make you a lot of problems”

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Posted 4 years ago

Sorry Midaugas that you feel that you had a bad experience with us. But thank you for taking the time to write a review. Any decision to void your insurance policy would be down to your insurers and I can see from your file we have discussed this with you. Should you wish to discuss this again please feel free to contact us on 0333 400 1061. Kind Regards.

Posted 4 years ago

“THIS COMPANY IS THE WORST , Do not go with them even if they are the cheapest option !!! You will regret it , they do not get back to you when they say they Will , they tell you that you have a 14 day cooling off grace , but still charge 75 pound fee (which is stated in T&C’s to be fair) but they do not make you aware of that fee in the conversation, rip off !! Please people do not spend your money with them”

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Posted 4 years ago

Thanks Marcus for taking the time to leave a review. When there are material changes to the information provided online we have to refer this back to our panel of insurers to ensure that you can be insured correctly in the event of a claim. With regards to the cancellation fee this is stated in our terms and conditions which is available to you when you are purchasing the policy online. Thank you for bringing this to our attention. We’re sorry you had a bad experience.

Posted 4 years ago

“Great service”

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Posted 4 years ago

“Excellent service and meets up with customers’ perspectives..”

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Posted 4 years ago

Thanks Mr Ayodele for a great review! We work hard to create great service and so glad that this was met for you. 😁😀

Posted 4 years ago

“Helpfull team”

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Posted 4 years ago

Thanks Gage for a 5 star review! We're glad that our service hit the mark! 😁

Posted 4 years ago

“Spoke to Tyrone Phillips , he was very clear with the steps need to be taken , he was efficient and came out extremely satisfied with the cover I received.”

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Posted 4 years ago

Thanks Oluwatobi for the great review! We're so delighted to hear you had a great experience with us and that you got the policy you needed. We will be sure to show this to Tyrone. 😀

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews