U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their agents tell you all sorts of good things until you get the policy and find out what they said was free isn't. And your excess is £450 but when the policy shows up its £2000 . I think the FSA would have something to say about lying to customers. They still charge a fee when you cancel their misquote too. And say it takes 30 days to get a refund. Avoid this company and you will save a lot of money and grief.”

Helpful Report

Posted 1 year ago

“I took out my policy in May and had trouble getting my NCB proof from previous insurers. The whole of the U Drive Cover went above and beyond to help me get hold of them, to the fact they gave me a week's extension to obtain the NCB. Today 27/06/73 a lovely young lady by the name of Charlotte helped me change vehicle details so easily and also told me that I'd be due a small refund, which made my day better. Once again the whole team have been brilliant and I will be recommending U Drive Cover to all my family and friends. An absolute pleasure to do business with and ever so friendly and approachable. Well done everyone, keep it up, if I could give more than 5 stars I would. Thank you so much.. Mr.A.Hussain”

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Posted 1 year ago

“Lovely and very friendly and helpful person made me very happy helping me thank you”

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Posted 1 year ago

“VERY unethical insurer. I received an insurance quote from these cowboys online, it was significantly cheaper than any other insurer so I decided to take out the policy. After much messing around and a VERY protracted phone call these guys eventually suggested my policy should actually be around £200 MORE than quoted. I said I was going elsewhere and they subsequently changed their tune and agreed the initial fee. Since then i've received an email from them stating that my paperwork isn't in order (despite me sending them everything they requested) so, presumably, for this period, had I had an accident I presume they would have refused to pay out.. Ultimately I think they are so bad i am probably going to put this matter in the hands of the insurance ombudsmen as they very much feel like cowboys..”

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Posted 1 year ago

“is ok only need think good”

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Posted 1 year ago

“I’m very disappointed”

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Posted 1 year ago

“A very unprofessional company. To add my husband onto a policy which already has myself and 2 learner drivers was going to cost an additional £270. When I told them I am going to the insurers they have underwritten, they said nothing. Avoid at all costs. They took my £75 and told me they would process my refund in the next 30 working days. When I asked where the £75 comes from, they said in the T'c and C's. They come up on Compare the market. Be wary!!!”

Helpful Report

Posted 1 year ago

“Absolutely rubbish insurance company, sent in the documents on the very first day of the policy start date and they sent me a cancellation notice without even checking if they have received the documents. I have never experienced this kind of unprofessional behaviour in 24 years of driving or with any other insurance company. Wouldn’t recommend this to anyone”

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Posted 1 year ago

“Totally disappointing , I paid for my insurance to be activated on a Saturday when I made the payment they said they would only activate after confirming some data during the week ! I managed to talk to them only on Friday 6 days later I was very poorly attended and asked for a refund that has been 15 days and has not returned to my account and I have no explanation!! Detail I was charged £75 to cancel a service that was never activated! I'll take it to court”

Helpful Report

Posted 1 year ago

“Very complicated and difficult to take the policy from u drive cover. Never experienced all these problems/difficulties with other insurers”

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Posted 1 year ago

“Agent was Amrit, she was very helpful and professional, She sloved my issue professionally.”

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Posted 1 year ago

“Very friendly, understanding and helpful lady. She explained everything very clearly and didn't mind repeating when asked. I am very happy with the complete car insurance service provided by U Drive Cover and highly recommend them.”

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Posted 1 year ago

“I would give zero stars if possible, terrible company to deal with.”

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Posted 1 year ago

“Avoid at all costs. Conmen. They wanted nearly £300 to change car to a smaller engined, equal valued car. Now they have asked for over £290 to cancel the policy, as apposed to the admin fee normal insurance companies charge.”

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Posted 1 year ago

“amazing service”

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Posted 1 year ago

“Not an insurance company they’re brokers! They took £250 deposit off me last Tuesday and cancelled my policy today saying I had a policy with them, but according to AskMID the car wasn’t showing on the database, now they’re taking £125 off my deposit, beware avoid at all costs, don’t let these disgusting thieves rob your money, pay the extra and get insured by proper companies, they shouldn’t be allowed on comparative websites, AVOID AT ALL COSTS PLEASE”

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Posted 1 year ago

“Listened and responded to my problems”

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Posted 1 year ago

“I bought the cover. Documents were not sent until I called them. They wanted documents from myself and I sent them straight away. They have taken the money and now I received an email asking for the documents or they will cancel the policy. A third phone call required to solve it.”

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Posted 1 year ago

“Charlotte was very patient with me and helped me by guiding me through everything that needed to be done until it was complete. She was also very pleasant and polite to deal with and did exactly what she said she would do. Thank you Charlotte.”

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Posted 1 year ago

“Very fast and efficient customer service by Mr Maz johnson, great and friendly customer service, thank you very much”

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Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,018 reviews