U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! I am looking at taking legal action against their malpractices!”

Helpful Report

Posted 2 years ago

“The customer service to begin with was pretty poor. Having to send the same documents over and over to different people. The price was last year good, but then to make changes to a number plate the admin price was extortionate. The renewal price came back almost £1000 more than the cheapest I have found. And when I went to change my car over during the policy. Most other insurers had a cheaper offer as the new car was cheaper to insure, however udrive charged me more to insure this car.”

Helpful Report

Posted 2 years ago

“Completed all the details online, never received any paper work (even though I had paid in full),so had to call them a couple of days later to chase it up, they said "I have to confirm all the details I had already filled in online again on the phone as standard to start the policy" What was the point in filling it in online then, I might of well just called! I had clicked the car was owned by mistake when it was a lease car, they called to say they are refusing to insure me with that particular insurer due to the mistake, but can insure me with another provider for an extra £50. I said no I will cancel then as I am in my cooling off period, was told if I cancel during the cooling off period I will be charged £120!!! So basically they said I was stuck between either paying £50 to stay with them or £120 to get out in a cooling off period! The lady was rude to me on the phone, I will be speaking to the Financial Ombudsman about this. Not happy with how I was treated during this process and the call being backed into a corner.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!! SCAM ALERT!! They took £268 deposit off me, then canceled policy without telling me. I was stopped by police and when we contacted them they would not honor policy!! I'm now facing 6 points and a fine, have no insurance, and they holding on to my refund for 3 weeks and that's if I ever get it!! Oh and they deducting £75 cancelation fee!!! They hang up on me when I ring, and don't reply to emails!!! ABSOLUTELY HORRENDOUS COMPANY WHO ROB YOU THEN LEAVE YOU HIGH AND DRY!!! THEY WILL BE REPORTED TRUST ME”

Helpful Report

Posted 2 years ago

“If you want an insurance company that takes your money tells you you can’t drive your vehicle until someone get back in touch with you, to then have them cancel your policy 4 hours after paying for it and steal £75 for a cancellation fee for a policy that wasn’t active might I add, seeing as I was told I wasn’t legal on the road until someone called me back to confirm the policy was up and running. Then this is the company for you. Otherwise find another insurance company guys because this company is nothing but a bunch of thieves. The financial ombudsman have been informed of your actions.”

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Posted 2 years ago

“Please please please DO NOT USE THIS COMPANY. TOTAL RIP OF. I bought my car insurance online tge next day got a call to say sorry but you have passed OUR verification check. Up the price from £615 to £935. I am begging you whoever you are don't buy from them.”

Helpful Report

Posted 2 years ago

“Worse company takes your money then say’s it can’t proceed with that company but we’ve got another one but obviously it’s dearer then you have to wait up to 7 days to get your money back don’t go with this company udrive cover absolutely garbage”

Helpful Report

Posted 2 years ago

“Scam scam scam”

Helpful Report

Posted 2 years ago

“I would like to thank udrive cover for providing me a policy but sadly I had to cancel. However the customer service I received from Jamie Griffiths was absolutely fantastic and would like to thank him for guiding me throughout the whole process. Hopefully I would like to take a cover out in the future. Thanks”

Helpful Report

Posted 2 years ago

“Very bad company. Will lie to you about not reaching their requirements standards and will increase the quoted prices without giving a reason for it. Avoid!”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Very happy, prompt service and very friendly. I would recommend to anyone. Thank you for very helpful service Mr Kim Tang”

Helpful Report

Posted 2 years ago

“If you value your sanity do not use this company - they are a total rip off. The quote looks very competitive, but then you have to pass their "Verification Process" where they "find" reasons that you have low score (utter BS!) and have to add an extra cost to your premium. Then to add insult to injury when you decide to cancel the policy you are hit with a £75.00 charge, even if you policy has not started!! This is completely unfair and a way of making money from thin air.”

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Posted 2 years ago

“The lady rachel i spoke to on the phone was most helpful.. cheerful lady ive ever spoke to over phone.... puts your worrys at ease and generally a nice person .. perfect employee 🤌”

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Posted 2 years ago

“The customer service is really good and helpful”

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Posted 2 years ago

“Provided cover then validated all checks. 2 days later was called and asked to validate again which they told me was procedure. They then said that I had to pay another £100 as it had changed. I said I wouldn’t pay more, to which they cancelled my policy leaving me stranded with 2 young children in the car. They knew I was parked up with 2 kids while taking the call. Absolutely disgraceful!”

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Posted 2 years ago

“The very worst insurance company i have ever came across.”

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Posted 2 years ago

“Five star all the way from start to finish.Very competitive price, excellent service, Knowledgeable, professional and helpful staff. Thank you”

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Posted 2 years ago

“Very helpful team and quick responsive”

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Posted 2 years ago

“Supposedly FCA authorised, but from my experience operate barely within their guidelines. Will give you a reasonable policy quote, take a £100 deposit and then find any reason they can to inflate your premium - mine started at 500 and 3nded up at 683 - so why not cancel? If you cancel, even within the 14 day 'cooling off' period you will lose your deposit, be liable for their 75£ exit fee plus a monthly fee of £15 per month for the remainder of the outstanding policy. Even once you have given them all your documentation, they will bombard you with threats of cancelling your policy in the first week unless you call their useless customer helpline (minimum of 25 minutes before you get through to a human). Once you have paid your deposit they have you by the short and curlies, with hindsight I should've lost the £100 rather than given business to these manipulating thieves. Avoid at all costs.”

Helpful Report

Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews