U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam they will tell you lies, very unprofessional especially a guy called Jamie. Stay away from them, they'll be shouting at you instead of having a professional conversation threatening to hang up when you challenge them. Staff not helpful l wish l could give them zero star. Run with your money”

Helpful Report

Posted 3 years ago

Hi there, we appreciate you taking the time to write a review. We are concerned by the content of your review and would appreciate if you could advise us further by emailing us at reviews@udrivecover.com

Posted 3 years ago

“Customer service is poor. The stuff are rude and condescending. They dont listen, impatient and talk over you. No warmth, care or enthusiasm in their drab tone of voice. Silliest thing, you cant even get instant cover on a newly brought car. I now have to purchase 1 day insurance at an additional cost to me. Avoid using them!”

Helpful Report

Posted 3 years ago

Thank you for your review, we always strive to give the best customer service that we can and we apologise that we did not meet your expectations on this occasion. As we are an insurance intermediary instant cover cannot be guaranteed and we would recommend calling up for a quote before you need to change your vehicle on your policy. Your feedback is very important to us and we will endeavour to work with our insurance partners to make this process easier and quicker in the future.

Posted 3 years ago

“Udrive is quite possibly the WORST insurers company I have ever had the displeasure of being associated with. every single step of the way was met with difficulty, lack of communication and frankly seemingly lack of knowledge or experience. I have been charged above and beyond for made up reasons added onto my insurance around FIVE months after they insured me. Constant lack of unprofessionalism, one of the staff followed me on social media shortly after first communication and tried to speak to me on there! how they have any good reviews is beyond me, I'm frustrated I have only seen the reviews now nearly a year into being insured saying they are scammers, I can certainly agree that I have felt scammed through out the entire process. I can whole heartedly DISCOURAGE anyone from insuring with this back alley, dodgy dealing, awful car insurance. I gladly wait for the day my policy ends and never have to deal with them again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear that we have not met your expectations. You have raised a number of concerns that we would like to investigate further. We would appreciate it if you could provide further information by emailing us at reviews@udrivecover.com. Kind Regards,

Posted 3 years ago

“Very fast answer. Totally recommend.”

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Posted 3 years ago

Thank you for taking the time to leave a review! 😊😊😊

Posted 3 years ago

“I recommend this company”

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Posted 3 years ago

Thank you so much for your review Haiphm. We appreciate it! 😊

Posted 3 years ago

“Hi I chanced out a week ago insurance and I will still not return the deposit back. Please urge you to return my money!!”

Helpful Report

Posted 3 years ago

Hi Stratulat. With regards to our refund timeframe it typically takes up to 30 days for us to process your refund, you can call us on 0333 400 1061 to enquire as to when your refund should be processed. Kind Regards,

Posted 3 years ago

“U Drive were amazing very knowledgeable and helpful. Would certainly recommend. Michelle is amazing!!”

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Posted 3 years ago

Thank you Spencer for the fabulous review! We also think Michelle is amazing!!! 😄🤗

Posted 3 years ago

“AVOID...SCAMERS 🤮🤮 Worst company ever,they steal your money... Read reviews before you buying insurance with them.. They will change the price after you buy online and charge £75 cancellation fee which is ilegal,,and wait more than 30 days for refund... Avoid Avoid they are scamers,,that's how they do money..”

Helpful Report

Posted 3 years ago

“The worst company ever...they steal the money ....l dont recomend to no one....they fraud the people”

Helpful Report

Posted 3 years ago

“The worst company ever...they steal the money ....l dont recomend to no one....they fraud the people”

Helpful Report

Posted 3 years ago

“Never ever buy this company insurance. The are Ford. Customers service not god. The not helping at all my case.”

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Posted 3 years ago

“Very good customer service Thanks”

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Posted 3 years ago

“Its gud policy”

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Posted 3 years ago

“Scammers stay away”

Helpful Report

Posted 3 years ago

“took the money and then tried to say they could not isure and wanted to charge me an extra £800”

Helpful Report

Posted 3 years ago

“Very helpful staff they. Thanks.”

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Posted 3 years ago

“Excellent an quick response, always there to cooperate.”

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Posted 3 years ago

“Stay away from this scam of a company, sold me a policy then wanted to upsell me, when i said no, wanted to charge me £197 cancellation fee which is illegal when i refused to pay, added a cancellation against my name.”

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Posted 3 years ago

“Never apply for a insurance car with them, they only take your money. They promise the insurance car will start within 1 day after the day they will decline the policy and put you through another broker insurance similar like them scam companies. Very useless customer service rude, bad attitude, It's a scam company which they take the deposit and never refund it back. I pay £350 deposit and I didn't receive my refund back. If I could I will go forward to rapport them it's insane”

Helpful Report

Posted 3 years ago

“Worst Insurance Broker ever. warning, they will increase any primum the quote you and they will eventually take all your deposit for cancellation. this is how they made million out of innocent people. you are better of other providers”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews