U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hannah was very nice to deal with,and very efficient.”

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Posted 7 months ago

“Helpful and good explanation”

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Posted 7 months ago

“Had issues with getting my DVLA check code but the staff were very patient, helpful and understanding. I don't know why there are so many bad reviews but each to their own. I'd like to personally thank Hannah over the months she's been understanding with me, she's amazing. Just called back now and Hakeem answered who was also very nice. Great company in my opinion. Wish I could thank the manager personally :)”

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Posted 7 months ago

“Your staff is very cooperative and helpful for providing the information how I can generate my check code for getting the details about licence.”

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Posted 7 months ago

“DO NOT EVER USE THIS COMPANY AGAIN! They will rinse you of every penny and extort you to the highest level. They don’t make it clear with the T&C’s and if you or they cancel even within a very small time frame they charge you 40% of the entire premium. I wasn’t able to get hold of for a few days for being away and they wouldn’t accept it and just went ahead and cancelled my entire premium and charged me £1400 and didn’t even have use my of car with this insurance policy for more then 2 months. This is extortion on the highest level! So basically I got robbed of this money and now have to go through the whole insurance process again and not have the use of my car as a result of it which is highly frustrating! Do not fall for the same trap guys, unless you want to spend an arm and a leg! Use an insurance company that won’t screw you over and throw ludicrous sums of money at you if have a legitimate reason to not get hold of or if what ever reason you wish to cancel with them at any point and not have to pay 40/50% of the entirely year premium after only using it for a month or 2!”

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Posted 7 months ago

“The price increased after I’d accepted the quote price. Very angry. The reason was I’d stated on my paperwork that I’d been driving for 40 years (I rounded this figure up as didn’t think it was that relevant). Apparently they wouldn’t accept the 40 year figure as it was actually 39 years and 8 months!!! And this apparently cost their admin approx £150 which they tried to charge me. I argued this ridiculous unexpected charge and as a good will gesture they agreed to reduce the amount by approx half. I felt I had no choice to agree but will never use them again.”

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Posted 7 months ago

“U drive customer service and sale team are good but the way business handled is quite unethical as I see they provide some quote while purchase of insurance and it changes once we commit to buy by quoting personal check is not correct.”

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Posted 7 months ago

“DO NOT USE THIS COMPANY!! My car is a cat s (write off, front bumper damaged) and they didn't ask that online, did the whole validation thing and got told I can't be quoted due to write off and my quote went from £800 to £3.5k, joke man Also paid my deposit before they validated me so have to wait 7 days for my money back.”

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Posted 7 months ago

“Same as what other people are saying. They will quote you a cheap price, then give you a 'service' call where they will increase the price, by alot! And if you say no they will deduct £75 from refund.... Business SCAM. Be warned!!!!!”

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Posted 7 months ago

“Great quick service”

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Posted 7 months ago

“First time I saw insurance company like this rubbish”

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Posted 7 months ago

“All good. It's my first time but they have been so good to me. They've made my life more easier. In short it's a pass for me”

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Posted 7 months ago

“This company is an absoloute disgrace and make up new rules on policies as and when they decide too.”

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Posted 7 months ago

“It took me a bit to sort because of my house being a new build but Hussain was really helpful and took time to explain everything and really did his best for me which I appreciate thank you again Charlotte Baldwin”

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Posted 7 months ago

“They are robbed my money initially given a price and I have done deposit after that they changed amount and taken service charge to cancel policy if am not agreeing with new price..they are cheaters and don’t take their policies”

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Posted 7 months ago

“Helpful and made it easy”

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Posted 7 months ago

“Very bad customer service infact misleading”

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Posted 8 months ago

“Recieved very good service from U Cover staff, in particular Angel Bedal, in the process of renewing/ taking out new car insurance replacing that from the Complete Cover group that U Drive absorbed/took over last year. Many thenks C M Palmer”

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Posted 8 months ago

“Requested a ''call back'' regarding documents sent BUT NOTHING Later again spoke to an agent and she promised to ring back but still NOTHING still do not know whether or not the documents sent have arrived.”

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Posted 8 months ago

“Absolutely outstanding costumer service today from Charlotte. Really helped me out when I purchased my new car and changed over details. Thank you so much 😊”

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Posted 8 months ago

U Drive Cover is rated 3.5 based on 2,018 reviews