U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and very good service”

Helpful Report

Posted 2 years ago

“Never again”

Helpful Report

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

“Horrible people”

Helpful Report

Posted 2 years ago

“Staff talks you to nicely”

Helpful Report

Posted 2 years ago

“Cannot fault the service delivered by U Drive, knowledge exceptional and very courteous.”

Helpful Report

Posted 2 years ago

“Jamie griffigsh Amazing service and the best I ever received. Very helpful and bubbly kind man and makes me feel comfortable. Definitely a happy customer because of him”

Helpful Report

Posted 2 years ago

“never ever take a policy out online.. compare the market need taking to court to allow this cowboy company to operate on there site.. basically took a policy out as they were the cheapest.. paid a £280 deposit.. the total premium was 1295.. didn't here anything for 2 days.. when they rang met they said they needed to validate my details..? basically asked me all the same questions again.. nothing had changed.. said they would call me back 30mins later with a decision..? hang on why have I just paid for a policy if you still haven't made your decision..?? I rang them back hours later to be told I had a high validation score of 67% but 75% is the amount needed to keep the original policy price.. yes you guessed it the new policy price was £2800... I told them to refund my deposit and stop wasting my time to which they replied ok but we are keeping £75 as a cancellation fee.. never use this company I am taking them to the small claims court for my £75 back and I suggest you do the same as if you are reading this it has probably happened to you too”

Helpful Report

Posted 2 years ago

“Service is excellent.”

Helpful Report

Posted 2 years ago

“30 days for a refund of my deposit, zero confirmation that it is even happening a week on, and a 75 quid charge, all for their error. Fantastic service. Good job I don't need the 500 quid deposit back desperately isn't it, going to be having a word with trading standards, citizens advice and my local MP over these guys, took my money, told me I was insured and fine to drive, went out in new car, text message telling me I'm no longer insured, in a car I've just paid 25k in cash for, sat almost 30 miles from home. And now, I'm supposed to wait a month for my money back.... no problem, it isn't going to be great for your company though, I have plenty of time to keep leaving these reviews on as many platforms as I can, you may think it's acceptable to treat customers badly and withhold their money for a month, I don't, so I truly hope it was worth it because I promise, I won't get tired of leaving these, not when you're happy doing me for 500 quid. Also had an email from this company almost threatening me for saying i'd chargeback my card, funny that isnt it :) These reviews will keep on coming until my money appears! ALL THE BEST!”

Helpful Report

Posted 2 years ago

“I had a small issue with my no claims bonus and the girls on customer services was excellent with all the help I would highly recommend.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“prompt service”

Helpful Report

Posted 2 years ago

“Don’t fall into trap with this insurance company. I had purchased the policy in the morning today (19/05/2022) and I spoke to one of the team member over the phone to amend the details in the policy as I had forgot to mention about the non fault accident. The person with whom I spoke didn’t mention me that premium will go up but instead he said “don’t worry it will not affect premium as it is a non fault accident”. After 3 hours I receive an email to call them which I did and some lady picked the phone and she said the premium has gone up to £1300 where I had bought the policy for £398 just few hours back. I told her this was insane price so she kept me on hold for never to come back on phone so I had to call again and now this time this gentleman said £1000 premium. I was shocked to hear that. My husband spoke to someone called Jay Patel who is the manager and he was not ready to accept his colleagues fault of false information for premium to not change. Now this Jay Patel said he will deduct £75 from the full money I paid. £75 for what?. I need by full refund ASAP. Many thanks Mrs Ekta Kothari”

Helpful Report

Posted 2 years ago

“Do not use udrive insurance. End up paying more money to cancel! Utterly disgraceful!!! Do not use!!!!”

Helpful Report

Posted 2 years ago

“I appreciate so much to jasmin on the phone she was really kind helpfull staff helped me out in every way to sort out my problem make sured i had the best service thank you so much jasmin”

Helpful Report

Posted 2 years ago

“Rude sales representatives, decided not to go through with insurance and the fined me,”

Helpful Report

Posted 2 years ago

“I suffer from anxiety and don't deal with things like this very well. However on this occasion Charlotte has been a great help not only did she calm me down but was very understanding and reassuring And in my opinion she is a great attribute to your company. Thankyou Charlotte your a great human x”

Helpful Report

Posted 2 years ago

“Sasha was brilliant thanks for the help.”

Helpful Report

Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,018 reviews