U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.45

3.5 Rating 2,018 Reviews

62 %

of reviewers recommend U Drive Cover

Company Reviews

Metrics

Info

3.5

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have decided to cancel my policy due to changing circumstances, Taylor made the process very easy and simple, Thanks you Taylor for your Excellent Customer service,”

Helpful Report

Posted 3 months ago

“Disgusting scammers.these positive reviews seems fake. Stay away they charge you 75 pounds even on quote stage”

Helpful Report

Posted 3 months ago

“Disgusting and fraudulent way. Give u very good price online then call you just before few hours insurance starts and demands extra money. Don’t bother with them.”

Helpful Report

Posted 3 months ago

“Not even worthy of the 1 star. I’m a 25 year old girl, it’s my first time sorting my own insurance out, I read carefully and signed & paid for a policy, I was rang back twice hours later to say I had been declined by that ‘provider’ and I had to pay an extra amount of £75 - and the insurance wasn’t due to start until 2 days later. I had asked to phone them back after thinking about it and discussing with my parents as it’s my first time doing this - and was haggled to stay on the phone and was given a discount to £50. In the end I agreed as I badly needed the insurance for work and had already paid them the only bit of money I had left. I then phoned my Dad to be told that it’s a crazy amount I had just sent (£230 in total) and to cancel it immediately and get my money back and find a cheaper quote elsewhere. So I phoned back, and was told I have to wait 30 days for my money back and also £75 is being taken off for cancellation fees. Although I was told on the phone before I agreed to the policy I had 14 days to cancel and get my money back - no one had mentioned any cancellation fees. I find this crazy considering the policy hadn’t even started (was due to start 2 days later) and the agreement was only spoke about 5 minutes prior. I highly recommend anyone to avoid this company I think it’s a massive rip off and they know exactly what they’re doing luring people on call. I am still waiting for my money back (it’s been 24 days since).. not including the £75 of course. I now have a new policy elsewhere over half the cost and they haven't called me once, haven’t requested any extra money like U Drive Cover have. Disgusting company and awful staff. Avoid avoid avoid”

Helpful Report

Posted 3 months ago

“Was well attended to”

Helpful Report

Posted 3 months ago

“Very very very poor company, no one knows what there doing, prices are changed after your initial car insurance price, things are added after and then your emailed saying there will be additional charges. Things are emailed to the head office to customer service, that they then re email asking for again when it’s already been sent. Rubbish company and can’t wait to leave next year. And will never use again.”

Helpful Report

Posted 3 months ago

“Pathetic, i will never chose this company again, do yourself a favour and find another one, any is better than this”

Helpful Report

Posted 3 months ago

“Very friendly customer service. Definitely recommend to anyone”

Helpful Report

Posted 3 months ago

“Hi. Customer Service is excellent, very pleasant and polite. Helpful. Easy to deal with :)”

Helpful Report

Posted 3 months ago

“Good customer service.Very quick and helpful.”

Helpful Report

Posted 3 months ago

“Easy cancellation and did what it said it would”

Helpful Report

Posted 3 months ago

“Great to be able to speak to a human to resolve problems”

Helpful Report

Posted 3 months ago

“Super friendly and helpful lovely lady”

Helpful Report

Posted 3 months ago

“Very happy with service i receive got sorted with an issue”

Helpful Report

Posted 3 months ago

“I was very happy with the service”

Helpful Report

Posted 3 months ago

“Very good cervice”

Helpful Report

Posted 3 months ago

“Very good service”

Helpful Report

Posted 3 months ago

“Although the insurance was a little pricey, the service received from Kieran was excellent. He explained the process really well and was very helpful.”

Helpful Report

Posted 3 months ago

“Very good team Leo was fabulous very good and madison”

Helpful Report

Posted 3 months ago

“Very bad and rude customer service. The staff is not trained and talks very rudly. When i cancelled the policy they over charged me although the cancellation clause is not clear they said they had discrection to charge the percentage of the policy plus cancelation fee of £75 instead of day they provided cover to me. Please seek written confirmation from this company on all aspect before buying the policy otherwise you will loose alot and the customer service experince you are going to face is terrible.”

Helpful Report

Posted 3 months ago

U Drive Cover is rated 3.5 based on 2,018 reviews